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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and extensive range of products, particularly highlighting the variety of baths, radiators, and shower enclosures available. Many appreciate the helpfulness and knowledge of the staff, including sales representatives and technical support, who are described as professional and easy to deal with. The delivery service is frequently noted for its speed, reliability, and efficiency, often offering next-day delivery. However, some people were dissatisfied with specific product issues, such as radiators developing leaks shortly after installation or mirrors showing signs of oxidation. A few customers also reported problems with product functionality, like a shower enclosure deemed unfit for purpose or a towel heater failing prematurely. These reviewers expressed disappointment with the after-sales service and the company's handling of their complaints.

What people talk about most

Product

People report positive experiences with product, highlighting the extensive range and high quality. Many... See more

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently highlight the... See more

Service

Users describe positive interactions with service. Many reviewers praise the excellent customer service,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its efficiency and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high standard of products, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealt with Eastbrook for well over 20 years. Never had a bad experience. Customer service is excellent, after sales is superb. We use primarily the Vantage and Vanguard ranges of glass and their... See more

Company replied

Rated 5 out of 5 stars

Michael our rep for Eastbrook in Windsor area has always been fantastic at helping out with specific sometimes challenging requests. Company has always been good with stock and the vast selection o... See more

Company replied

Rated 5 out of 5 stars

Been dealing with Eastbrook for over 15 years. They are a fantastic company to deal with and have so many great bathroom offerings such as Beaufort Baths, Volente And Vantage Shower trays and e... See more

Rated 5 out of 5 stars

Curtis our rep is really helpful, he has helped to get our showroom up and going with display material and always goes the extra mile. Since he has been on board our sales have gone from strength... See more


Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Radiator Shop

Written by the company

Eastbrook is a UK supplier of Luxurious yet affordable bathroom furniture, shower enclosures, baths, taps, radiators, toilets, and many more products offering stylish, innovative solutions for trade professionals and home renovators alike.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

495 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products and company to deal…

Great products and company to deal with, we especially like there Wingrave Range of Towel Radiators

May 1, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the fantastic review!
We’re so pleased you love our products, especially the Wingrave range.

The Eastbrook Team

Rated 5 out of 5 stars

Dealt with Eastbrook for well over 20…

Dealt with Eastbrook for well over 20 years. Never had a bad experience.
Customer service is excellent, after sales is superb.
We use primarily the Vantage and Vanguard ranges of glass and their superb range of shower trays, always in stock.
Towel rails are also extremely well priced and varied range of sizes are impressive.
Multiple deliveries throughout the week means we are never short items required.
Mike, Bude.

May 21, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you so much, Mike!
We’re incredibly grateful for your loyalty over the years and thrilled to hear you’ve had such positive experiences.

The Eastbrook Team

Rated 5 out of 5 stars

Great service from Marcus & Patrick

Great service from Marcus & Patrick. Very helpful when assisting me with selecting the correct radiators for a customer using a lower temp heat source. Marc - Holsworthy

May 23, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you so much for the kind words, Marc!
We’ll be sure to pass your thanks on to Marcus and Patrick.

The Eastbrook Team

Rated 5 out of 5 stars

Great Company

Great company products always good quality and on time.
Customer services really helpful.
Massive selection of products nearly always available in a couple of days.

May 23, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the great feedback!
We’re so glad you’ve had a positive experience with our products and service.

The Eastbrook Team

Rated 5 out of 5 stars

Fantastic company

Every time I've had to speak to someone at Eastbrook, whether it's Sales, Returns, or Technical they're always helpful in getting things resolved as soon as they can. The portal is easy to use and there's a great range of items for customers.

May 23, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the fantastic feedback!
We’re so happy you’re pleased with our service and product range.

The Eastbrook Team

Rated 5 out of 5 stars

Helpful and knowledgeable Company

Always Helpful staff when calling up, technical team very helpful and knowledgeable. Very communicative if products arent in stock after ordered and keeping you up to date. Sales Representative very helpful

May 14, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for your kind words!
We’re so glad you find our team helpful and knowledgeable, and we appreciate your support.

The Eastbrook Team

Rated 5 out of 5 stars

Really good company

Really good company. We have been using Eastbrook for many years and they are reliable and trustworthy. We use loads of their baths, shower enclosures and Radiators and I would recomend them as a supplier.

May 23, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the lovely feedback!
We’re so grateful for your loyalty over the years and your recommendation.

The Eastbrook Team

Rated 5 out of 5 stars

Highly recommend

Have used Eastbrook as a supplier for around 4 years now. Always great service - good pricing, and usually next day delivery.

May 16, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the kind words and for your continued support!
We’re so pleased you’re happy with our service and delivery.

The Eastbrook Team

Rated 5 out of 5 stars

great to deal with

great to deal with. huge selection especially on the heating end. Great delivery service and more importantly a good return service

May 23, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you so much for your great feedback!
We’re happy you enjoy our selection, service, and returns process.

The Eastbrook Team

Rated 5 out of 5 stars

I've been dealing with Eastbrook for…

I've been dealing with Eastbrook for many years and have always found the company as a whole professional, reliable and extremely easy to deal with.
Sales, orders, technical & aftersales has the fastest email response rate that I’ve known from any other supplier we deal with.
Their product range is extensive and well-priced & Our Rep Adam is great for helping us with any questions or issues (not that we have many at all)
5 Stars All round ⭐⭐⭐⭐⭐

May 21, 2025
Eastbrook logo

Reply from Eastbrook

Thank you for the amazing review!
We truly appreciate your continued support and kind words about our team, especially Adam.

The Eastbrook Team

Rated 5 out of 5 stars

Top Man

Michael is a top man.. very efficient in his approach and always has a solution for outcomes that seem impossible..

May 22, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the great feedback!
We’re so glad Michael has been helpful and efficient for you.

The Eastbrook Team

Rated 5 out of 5 stars

Great quality products!

We have worked with Eastbrook for a while now, bringing high quality products to market, via our online site and showroom. We are very happy with the service Eastbrook provide and quality of products. Our customers feedback is that they love the items too. Especially the baths as the most popular from the quality and many designs! All round great company to work with and recommend their baths to all our customers.

May 22, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you so much for the fantastic feedback!
We’re delighted to hear you and your customers love our products, especially the baths!

The Eastbrook Team

Rated 5 out of 5 stars

An all round pleasure to deal with

An all round pleasure to deal with, no nonsense company..
Quality goods delivered on time by helpful & efficient Staff..

May 22, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the kind review!
We’re so glad you’ve had a positive experience with our service and team.

The Eastbrook Team

Rated 5 out of 5 stars

Decent company and decent sales agents

Michael our rep for Eastbrook in Windsor area has always been fantastic at helping out with specific sometimes challenging requests. Company has always been good with stock and the vast selection of products can cater for nearly every client.
The catalogue is being reached for on a daily basis. Keep doing what you're doing.

Manny SL4

May 22, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you, Manny, for the fantastic feedback!
We’re so glad Michael has been a great support for you, and we appreciate your kind words about our service and product range.

The Eastbrook Team

Rated 5 out of 5 stars

Good products

Good products, reliable and friendly staff, overall great service

May 22, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for your lovely feedback!
We’re glad you’re happy with our products and service.

The Eastbrook Team

Rated 5 out of 5 stars

I’ve been dealing with Eastbrook for…

I’ve been dealing with Eastbrook for over 20 years, they are always a pleasure to deal with from office staff to drivers. A credit to the bathroom world.

May 22, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for your amazing review and loyal support over the years!
We’re so glad you find us a pleasure to deal with.

The Eastbrook Team

Rated 5 out of 5 stars

Great products and range.

Great products and range.
Fantastic lead times.
Brilliant aftersales and service.
Also good support from area sales rep.

May 22, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for your kind words!
We’re so happy you’re pleased with our products, service, and team support.

The Eastbrook Team

Rated 5 out of 5 stars

Online ordering process is easy

Online ordering process is easy, our rep James is great.
No complaints

May 22, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for your great feedback!
We’re so glad you find the ordering process smooth and that James has been a great support.

The Eastbrook Team

Rated 5 out of 5 stars

great quality baths and towel…

great quality baths and towel radiators.
Proudcts arrived within 48 hours

May 22, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the lovely feedback!
We’re so pleased you’re happy with the quality and our fast delivery.

The Eastbrook Team

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