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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and extensive range of products, particularly highlighting the variety of baths, radiators, and shower enclosures available. Many appreciate the helpfulness and knowledge of the staff, including sales representatives and technical support, who are described as professional and easy to deal with. The delivery service is frequently noted for its speed, reliability, and efficiency, often offering next-day delivery. However, some people were dissatisfied with specific product issues, such as radiators developing leaks shortly after installation or mirrors showing signs of oxidation. A few customers also reported problems with product functionality, like a shower enclosure deemed unfit for purpose or a towel heater failing prematurely. These reviewers expressed disappointment with the after-sales service and the company's handling of their complaints.

What people talk about most

Product

People report positive experiences with product, highlighting the extensive range and high quality. Many... See more

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently highlight the... See more

Service

Users describe positive interactions with service. Many reviewers praise the excellent customer service,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its efficiency and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high standard of products, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealt with Eastbrook for well over 20 years. Never had a bad experience. Customer service is excellent, after sales is superb. We use primarily the Vantage and Vanguard ranges of glass and their... See more

Company replied

Rated 5 out of 5 stars

Michael our rep for Eastbrook in Windsor area has always been fantastic at helping out with specific sometimes challenging requests. Company has always been good with stock and the vast selection o... See more

Company replied

Rated 5 out of 5 stars

Been dealing with Eastbrook for over 15 years. They are a fantastic company to deal with and have so many great bathroom offerings such as Beaufort Baths, Volente And Vantage Shower trays and e... See more

Rated 5 out of 5 stars

Curtis our rep is really helpful, he has helped to get our showroom up and going with display material and always goes the extra mile. Since he has been on board our sales have gone from strength... See more


Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Radiator Shop

Written by the company

Eastbrook is a UK supplier of Luxurious yet affordable bathroom furniture, shower enclosures, baths, taps, radiators, toilets, and many more products offering stylish, innovative solutions for trade professionals and home renovators alike.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

495 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great range and quality of products

Great range and quality of products, lots of support available for merchants / bathroom showrooms, nothing too much trouble.

May 27, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for your wonderful review!
We’re delighted to hear that you value our product range and support.

The Eastbrook Team

Rated 5 out of 5 stars

We have been dealing with Eastbrook as…

We have been dealing with Eastbrook as a supplier for many years, they are a good and reliable company to deal with and the staff are all great and extremely helpful.

May 27, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you so much for your kind words!
We’re grateful for your continued trust in Eastbrook and our team.

The Eastbrook Team

Rated 5 out of 5 stars

Brilliant products and always been…

Brilliant products and always been helpfull with technical...the baths are very good quality and the price for the concealed valves are very good, could not ask for a better service from eastbrook....
Express heating and electrical
E15 1LN

May 27, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for your kind words and detailed feedback!
We’re so pleased to hear you’re happy with our products and service.

The Eastbrook Team

Rated 5 out of 5 stars

Great Company

Been dealing with Eastbrook for over 10 years. Products are of real good quality. Especially their Vantage range. Customer service is excellent and they have a next day delivery service which helps when customers need their items soon.

May 27, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for your wonderful review!
We really appreciate your loyalty and are glad our products and service have been helpful.

The Eastbrook Team

Rated 5 out of 5 stars

The most amazing selection of products!!

The most amazing selection of products and always delivered promptly.
Top service, top quality and staff are always friendly and professional.
Highly recommended for all your bathroom needs

May 27, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you so much for your glowing review!
We’re thrilled to hear you’re happy with our products, service, and team.

The Eastbrook Team

Rated 5 out of 5 stars

Reliable with a great service! :)

We have been dealing with Eastbrook for years, we have always found the service to be excellent.

Products are well priced and delivery is prompt and very reliable.

May 27, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for your lovely review!
We’re so happy you’ve had such a positive experience with us over the years.

The Eastbrook Team

Rated 5 out of 5 stars

1st stop for 3rd party supplies

I have been buying materials from Eastbrook for over 4 years, I can honestly say that their product, service and value for money is amazing. I always get next day delivery even though we are Dorchester based. I would not hesitate to recommend them to anyone.

May 1, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the fantastic review!
It’s great to hear you’re so happy with our products, service, and next-day delivery.

The Eastbrook Team

Rated 5 out of 5 stars

We have been supplied but Eastbrook for…

We have been supplied but Eastbrook for over 20 years. They have great choice of products throughout all ranges form shower enclosures to toilet roll holders.
Quick deliveries on their own transport.

May 27, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for your loyal support over the years!
We’re so pleased to hear you appreciate our product range and delivery service.

The Eastbrook Team

Rated 5 out of 5 stars

Not many better than Max!

Max the Eastbrook representative is great!

He is very knowledgeable of the industry as a whole and always answers the phone when I need him!

May 27, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for your kind words!
We’re so glad to hear Max has been such a great help.

The Eastbrook Team

Rated 5 out of 5 stars

Eastbrook: Where Quality Meets No-Fuss Service

As a bathroom installation company, we’ve supplied and installed a wide range of Eastbrook products over the years and have always been extremely satisfied with the quality and value they offer. The baths in particular are some of the best in the business — well-designed, solid, and a great choice for both modern and traditional projects.

On the rare occasions where something has arrived damaged, a quick call to the team has always resolved things without any fuss. The customer service is spot on and makes a big difference when you’re working to tight project timelines.

Eastbrook offers a fantastic range with consistent quality across the board. We especially recommend their radiators — stylish, reliable, and great performing. Overall, a trusted supplier we’re always happy to use and recommend.

May 27, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the wonderful review!
We’re thrilled to hear you’re happy with our product range, quality, and service.

The Eastbrook Team

Rated 5 out of 5 stars

New Radiators.

We have chosen 2 Eastbrook "Warrington Type 10" Black, Vertical radiators for our new extension. They look absolutely stunning and arrived the day after ordering.
Fast service and a lovely product.
Thank you Eastbrook!

May 27, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the lovely review!
We’re so glad to hear you’re happy with your new radiators and the service you received.

The Eastbrook Team

Rated 5 out of 5 stars

Great Company to deal with

Great Company to deal with - loads of stock to services our customers
Great Customer service for aftersales

May 27, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the great feedback!
We’re glad to hear our stock and service have been helpful to you.

The Eastbrook Team

Rated 5 out of 5 stars

Having dealt with Eastbrooks since our…designer bathrooms, leicester

Having dealt with Eastbrooks since our inception in 2005 I can honest say that I have never been given cause for concern.
Gr8 range of products, knowledgeable and helpful staff, and daily deliveries, so overall just a really good experience overall.
Sales reps always answer the phone and delivery drivers keep you in the loop if needed.
Highly recommend this company to anybody, first class.

May 23, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you so much for your amazing review and continued support since 2005!
We’re so grateful for your kind words and your loyalty.

The Eastbrook Team

Rated 5 out of 5 stars

Quality company …

Can not fault Eastbrook as a company from placing an order to getting it delivered everyone so helpful would highly recommend to other customers and stock is always available. Our rep Max is very knowledgeable and goes that extra mile to help which is much appreciated.

May 15, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the lovely review!
We’re thrilled to hear you’ve had such a positive experience, and we’ll be sure to pass your kind words on to Max.

The Eastbrook Team

Rated 5 out of 5 stars

great company

amazing company to deal with , everything always in stock , easy to return items back

May 23, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for your wonderful feedback!
We’re so glad you find our service easy and efficient.

The Eastbrook Team

Rated 5 out of 5 stars

Amazing service

Amazing service; prompt, reliable, genuine. Good quality products at great prices.

Mike Batten

May 20, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you so much for your kind words, Mike!
We truly appreciate your support and are thrilled you’re happy with our service and products.

The Eastbrook Team

Rated 5 out of 5 stars

Great Bathroom company with speedy…

Great Bathroom company with speedy quote returns, competitive pricing, great stocks and fast delivery service.

May 23, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for your wonderful review!
We’re so glad you appreciate our speedy quotes, competitive pricing, and delivery service.

The Eastbrook Team

Rated 5 out of 5 stars

Adam

Adam, our rep for Cheshire. Has helped us grow our business ten fold alongside eastbrook.

May 23, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you so much for the kind words!
We’re thrilled Adam has been such a great support for your business.

The Eastbrook Team

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