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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and extensive range of products, particularly highlighting the variety of baths, radiators, and shower enclosures available. Many appreciate the helpfulness and knowledge of the staff, including sales representatives and technical support, who are described as professional and easy to deal with. The delivery service is frequently noted for its speed, reliability, and efficiency, often offering next-day delivery. However, some people were dissatisfied with specific product issues, such as radiators developing leaks shortly after installation or mirrors showing signs of oxidation. A few customers also reported problems with product functionality, like a shower enclosure deemed unfit for purpose or a towel heater failing prematurely. These reviewers expressed disappointment with the after-sales service and the company's handling of their complaints.

What people talk about most

Product

People report positive experiences with product, highlighting the extensive range and high quality. Many... See more

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently highlight the... See more

Service

Users describe positive interactions with service. Many reviewers praise the excellent customer service,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its efficiency and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high standard of products, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealt with Eastbrook for well over 20 years. Never had a bad experience. Customer service is excellent, after sales is superb. We use primarily the Vantage and Vanguard ranges of glass and their... See more

Company replied

Rated 5 out of 5 stars

Michael our rep for Eastbrook in Windsor area has always been fantastic at helping out with specific sometimes challenging requests. Company has always been good with stock and the vast selection o... See more

Company replied

Rated 5 out of 5 stars

Been dealing with Eastbrook for over 15 years. They are a fantastic company to deal with and have so many great bathroom offerings such as Beaufort Baths, Volente And Vantage Shower trays and e... See more

Rated 5 out of 5 stars

Curtis our rep is really helpful, he has helped to get our showroom up and going with display material and always goes the extra mile. Since he has been on board our sales have gone from strength... See more


Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Radiator Shop

Written by the company

Eastbrook is a UK supplier of Luxurious yet affordable bathroom furniture, shower enclosures, baths, taps, radiators, toilets, and many more products offering stylish, innovative solutions for trade professionals and home renovators alike.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

495 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Towel rails/radiators

We get all of our towels and radiators from Eastbrook, the range of towel rails, styles, ranges, sizes plus corresponding elements and valves is second to none. We highly rate the quality of the products and cannot fault the service - from ordering, to delivery, to (very rare) returns.

May 1, 2025
Unprompted review
Rated 4 out of 5 stars

Eastbrook review

Eastbrook provide a brilliant service, always reliable and let us know when something is out of stock, which surprisingly not many do.

We've sold Eastbrook products for over 15 years and never have had any problems.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

As a frequent user of Eastbrook I think that they are an excellent company to use. The choice of products is exceptional. The radiator selection is one of my favourites and I use on a regular basis. Then the choice of Shower enclosures is really good. The Sales office are always very helpful along with technical help. Deliveries are consistently good and finally the Area Sales Manager Steve Glew is always available to help with any issues I do encounter or questions I may have. A very happy customer (Showroom Manager, Stephan Ritchie, The Bathroom Showroom Brighton)

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Michael is very helpful highly recommended usually fully stocked with everything in the the bathroom radiators with good prices,
Will definitely use his services again

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

4 years in and still exceeding…

4 years in and still exceeding expectations.

I have been dealing with Eastbrook on a professional level for a number of years and in a number of different fields. Each product is of a quality that exceeds its pricepoint. Many of my trusted installers in their turn trust the practicality and quality of the brand. The Beaufort baths are a benchmark for design, choice and quality. The breadth of choice in alluminium radiators has opened a completely new market for me.
All staff are supportive and there is great technical support

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Eastbrook have been supplying our…

Eastbrook have been supplying our business for many years now, we find the staff whether it be somebody from the sales office to the delivery person very helpful. Stock levels are always good and any queries are dealt with very efficently and most importantly quickly.

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

Always deliver on time good…

Always deliver on time good communication and great selection of products

May 28, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you so much for the fantastic feedback!
It’s great to know you appreciate our service and range.

The Eastbrook Team

Rated 5 out of 5 stars

I have used Eastbrooks for many years…

I have used Eastbrooks for many years and i have found all the staff helpful and knowledgeable.

There products are first class and i often go to there product book to get me out of trouble.

A special mention goes to Patrick who is one of the best reps on the road.

I have just put some new displays in our showroom and wanted to highlight how good a company they are, thank you.

Mark, Tamar trading

May 27, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the wonderful feedback, Mark!
We’re so grateful for your continued support and the kind words about our team, especially Patrick.

The Eastbrook Team

Rated 5 out of 5 stars

Reliable, high-quality products and outstanding service

We've been working with Eastbrook for many years and they’ve been nothing short of brilliant throughout. Their product range is consistently high quality, and deliveries are always prompt and reliable — which makes a big difference to how smoothly our projects run.

Our account manager, Julie, is outstanding. She’s approachable, responsive, and always goes above and beyond to help us out. Whether it’s sorting a last-minute order or answering questions quickly, she makes the whole process easy and efficient.

It’s been a great working relationship and we really value the support from the whole Eastbrook team. We look forward to continuing our partnership for many more years.

May 28, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you so much for the wonderful feedback!
We’re delighted to hear you’ve had such a positive experience with Julia and the team, and we look forward to continuing our partnership for many more years.

The Eastbrook Team

Rated 5 out of 5 stars

Prompt

We have been working with Eastbrook for over a year now, products always in stock, deliveries prompt. Michael Savva, our rep is very helpful, always there for us.Thank you!

May 28, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you so much for your great feedback!
It’s a pleasure working with you, and we’ll be sure to share your kind words with Michael.

The Eastbrook Team

Rated 5 out of 5 stars

Michael Savva: What a delight! Thank you Eastbrook!

I have dealt with Michael Savva for a job that he had helped me price and secure, Michael is extremely professional and knowledgeable and made this job easier to manage with no issues whatsoever. The office staff were a delight to deal with, and they offered a brilliant turnaround for deliveries to site or to a branch.

Overall Eastbrook offer a great array of products which are all extremely high standard and I will be looking at purchasing products from them specifically for my bathrooms at home.

January 6, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you so much for the glowing review!
We’re thrilled to hear about your positive experience with Michael and the team, and we’re excited to continue working with you.

The Eastbrook Team

Rated 5 out of 5 stars

Our rep Julia is fabulous

Our rep Julia is fabulous. The products are of great quality and there is many options to choose from. We have purchased many radiators over the years and have never been disappointed.

May 28, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the lovely feedback!
We’re so glad to hear Julia and the team have been able to support you and that you’re happy with the quality of our products.

The Eastbrook Team

Rated 5 out of 5 stars

We deal with our local rep Adam

We deal with our local rep Adam. Adam is a top bloke and really good at this job. We have had a few issues where Adam has stepped up and help resolve a situation. He has helped purchased items that we couldn't get from other companies and arranged next day delivery at sort notice aswell. Thanks Adam 👍

May 9, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for the brilliant feedback!
It’s great to hear Adam has been able to support you and go the extra mile—he’s a star!

The Eastbrook Team

Rated 5 out of 5 stars

Everything you need

Having been dealing with East brook as a whole for 9 years, i love the good supply of products and the variety.
Mike Savva is our rep, always on hand when i need him, if he doesn't know the info i need he'll come back to me once he finds out and doesn't leave me pondering for too long, top guy, needs a promotion IMO he's great for the business.

May 28, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for your fantastic feedback!
It’s great to hear how much you value the range of products and Mike’s excellent support—we’ll make sure he knows how appreciated he is!

The Eastbrook Team

Rated 5 out of 5 stars

Great level of communication

Since I started dealing with Eastbrook over 3 years ago Damian Cockcroft has been nothing but helpful to me. He has never failed to return a call within the same working day and with that level of communication and service I would have no hesitation in recommending Eastbrook as a brand you can trust.

May 1, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you so much for your kind words!
Your feedback means a lot to us, and we’re so glad to hear that Damian has provided such a positive experience over the years.

The Eastbrook Team

Rated 5 out of 5 stars

Having dealt with Eastbrook for over 10…

Having dealt with Eastbrook for over 10 years i can honestly say they are one of the best suppliers to deal with, deliveries are always when they say, prices are always what is quoted, nothing is too much, returns are dealt with swiftly and efficiently and the rep James is a credit to the company. 5* everyday.

May 27, 2025
Unprompted review
Eastbrook logo

Reply from Eastbrook

Thank you for your fantastic feedback!
We’re so pleased to hear your experience has been consistently positive, and we’ll be sure to pass on your kind words to James.

The Eastbrook Team

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