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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and extensive range of products, particularly highlighting the variety of baths, radiators, and shower enclosures available. Many appreciate the helpfulness and knowledge of the staff, including sales representatives and technical support, who are described as professional and easy to deal with. The delivery service is frequently noted for its speed, reliability, and efficiency, often offering next-day delivery. However, some people were dissatisfied with specific product issues, such as radiators developing leaks shortly after installation or mirrors showing signs of oxidation. A few customers also reported problems with product functionality, like a shower enclosure deemed unfit for purpose or a towel heater failing prematurely. These reviewers expressed disappointment with the after-sales service and the company's handling of their complaints.

What people talk about most

Product

People report positive experiences with product, highlighting the extensive range and high quality. Many... See more

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently highlight the... See more

Service

Users describe positive interactions with service. Many reviewers praise the excellent customer service,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its efficiency and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high standard of products, with... See more

Based on these reviews

Rated 5 out of 5 stars

Dealt with Eastbrook for well over 20 years. Never had a bad experience. Customer service is excellent, after sales is superb. We use primarily the Vantage and Vanguard ranges of glass and their... See more

Company replied

Rated 5 out of 5 stars

Michael our rep for Eastbrook in Windsor area has always been fantastic at helping out with specific sometimes challenging requests. Company has always been good with stock and the vast selection o... See more

Company replied

Rated 5 out of 5 stars

Been dealing with Eastbrook for over 15 years. They are a fantastic company to deal with and have so many great bathroom offerings such as Beaufort Baths, Volente And Vantage Shower trays and e... See more

Rated 5 out of 5 stars

Curtis our rep is really helpful, he has helped to get our showroom up and going with display material and always goes the extra mile. Since he has been on board our sales have gone from strength... See more


Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Radiator Shop

Written by the company

Eastbrook is a UK supplier of Luxurious yet affordable bathroom furniture, shower enclosures, baths, taps, radiators, toilets, and many more products offering stylish, innovative solutions for trade professionals and home renovators alike.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

495 reviews

5-star
4-star
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1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I have been dealing with Eastbrook for…

I have been dealing with Eastbrook for over 20 years and the service is excellent, we mainly get baths and towels rails through them, and if we do have an issue, it is sorted and dealt with straight away.

Angie Daniels - Bathroom Elegance.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Range of products

We find the range of baths and towel rails to be the widest around with something for everyone.

Speed of delivery means we don't have to carry stock or hold goods for a long time prior to our customers wanting them.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Quality!

Orders are always punctual, correct and great quality. Steve is brilliant too!

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

Dealing with Eastbrook…

We have now been dealing with Eastbrook for over 10 years and i felt it was time i added a review about the company and there porducts, We find it very easy dealing with Eastbrook, from start to finish, with a massive range of products to choose from, with the back up of having huge stock levels, which negates the worry of weather stock is going to be available, the product quality is very good and the deliveries are very frequent and reliable, if anything else happens just ring julia (our rep) and she will sort it very quickly, she is brill if you need info or any issues sorting

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service!!

great service, quick delivery, quality products, offers a wide range of product sizes to suite our client needs

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Company, Staff and Bathroom Products

Been dealing with Eastbrook for over 15 years.
They are a fantastic company to deal with and have so many great bathroom offerings such as Beaufort Baths, Volente And Vantage Shower trays and enclosures just to name a few.

They also offer a fantastic designer radiator and heated towel rail range.

Special mention for Area Sales Manager Patrick Buckley. Patrick is a pleasure to deal with and a real asset to the company.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great customer service, great products, fabulous Rep and friendly delivery drivers.
Can't fault Eastbrook at all.
We love their quality products.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

We are a plumbing merchant City…

We are a plumbing merchant City Plumbing Supplies and Eastbrook is a great supplier we deal with, sales office always friendly, always helpful, the Rep Steve is always popping to us and has great communication with us on new products and there brochure, he is helpful and any advice we need, we can always rely on him, from ordering to supply and delivery, we can rely on Eastbrook Company

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great size range

Great products especially shower enclosures and trays. All in sizes you don't find everywhere. I also think the towel rails are great and that they are available in a range of different sizes.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Stress free With Eastbrook

Eastbrook as a company have been very easy to work with. The Sales team are quick to process orders, The delivery turns up with neat and tidy packaging, helpful drivers who take pride in their deliveries and a great aftersales team for any returns or Warranty Claims. They offer a range of products to cover the various bathroom materials needed and have a user friendly bathroom brochure. I would highly recommend them for a stress free process which is very much needed when choosing your dream bathroom.

May 29, 2025
Unprompted review

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