Easy online booking, friendly helpful staff, quick Shuttle service to and from airport, modern low kms car and very competitive and affordable price. Have used many times before and will definitely k... See more
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Review summary
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Reviews shaping this summary
5* all the way from beginning to end, will definitely use this company again if we return to Brisbane. Hired a Toyota RAV4 Hybrid plus satnav from Brisbane central office the young lass was profess... See more
Company replied
From the start at the booking stage our experience was streamlined and smooth,and great value for money. Collection at Adelaide airport was also easy, Jack was amazing and we were lucky to get Jack a... See more
Company replied
Our experience with East Coast was brilliant! Great directions for shuttle transport and easy paperwork and process for picking the car up. Jack our shuttle driver was awesome, extremely knowledgeable... See more
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Company details
Written by the company
East Coast Car Rentals is one of Australia's largest independent car hire providers, offering you a wide range of great quality car rentals at the lowest possible rates. Operating since 1979, East Coast Car Rentals consistently delivers competitive rates and top quality cars at major cities and convenient airport servicing locations across Australia.
Contact info
P.O. Box 2560, 4215, Southport BC, Australia
- 1800028881
- info@eccr.com.au
- eastcoastcarrentals.com.au
4.4
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 week
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Great customer experience
Booked through an agent for thsi hire but east coast were the guys we got the car from. Super friendly people to deal with on pick up. When I returned the car (polestar electric) it was on 87% full. The lady was pleasantly amused and said they don’t mind you bringing it back with less than half( the company we booked thru had 80% as the minimum). We had a good chat while she looked over the car, and I went to wait for our shuttle back to the airport. Another agent came out to give me a $30 refund on account of the electricity I had put back in the car. A really nice offer. They also got another staff member to drop us back to the terminal in one of their rentals, as the bus had just left and wouldn’t be back for 8-10 minutes or so. Another friendly guy to deal with on the way back. All in all, they were brilliant to deal with and would 100% use them again.
February 4, 2025
Unprompted review
Reply from East Coast Car Rentals
Thanks for the awesome review! Our team loves making the rental process easy and stress-free, so we're thrilled you had a great experience from pick-up to drop-off. We appreciate the kind words and look forward to helping you hit the road again soon. Safe travels 🚗✨
Very good price and pleasant…
Very good price and pleasant experience, no complaints. The pick-up and drop-off process was quick and straightforward. I would definitely return to East Coast Car Rentals and recommend to others.
February 3, 2025
Unprompted review
Reply from East Coast Car Rentals
That's exactly what we like to hear, David. Smooth, easy, and great value - can't ask for more! Thanks for recommending us, and we'd love to see you back next time 🚗😉
Fast pickup and check in, Great service and value
Both pickup from and to the airport was fast and check in and out very efficient. All the staff were fantastic, in particular the driver Kathy.
February 3, 2025
Unprompted review
Reply from East Coast Car Rentals
Amazing! That's what we love to hear. We'll be sure to pass the shoutout to Kathy - she'll be stoked. Thanks for choosing us 😉
Friendly and helpful people at East…
Friendly and helpful people at East Coast Car Rentals. Exactly the car that I asked. Was ready when I arrived. Clean and without any issues. The same friendly service when I returned the car after a week.
February 4, 2025
Unprompted review
Reply from East Coast Car Rentals
That's how we roll! So glad everything was just as you needed it - friendly faces, the right car, and an easy, hassle-free experience. Hope to help with your next adventure too 🚗
Good cars, good price
We used East Coast car rental in both Adelaide and Melbourne. For both places, two important factors determined our choice - location and price. For Adelaide, we wanted somewhere close to the Adelaide Parkland Terminal as we were on the Great Southern and then catching The Overland. In Melbourne I wanted a city pick up and drop off at the airport. It ended up being perfect. Cars were less than two years old both times.
February 7, 2025
Unprompted review
Reply from East Coast Car Rentals
Love hearing that everything lined up perfectly for your trip, Janelle! Sounds like an epic journey. We're stoked we could make the logistics smooth - hope to see you again for your next adventure.
The customer service
The customer service.
They were able to find me car the day I needed it. Life-savers. They were patient even though I was a little flustered at how to go about booking face to face. Recommend to all.
January 30, 2025
Unprompted review
Reply from East Coast Car Rentals
Ysadora - we've got you! So glad we could help out when you needed it most. Hope the rest of your trip went smoothly- would love to help with the next one too! 😉
Only gave one star as rental car was…
Only gave one star as rental car was cancelled as we flew into Hobart. Left us with an expensive Uber as an option and now carless. Complete disregard for customer .
February 6, 2025
Unprompted review
Very easy to book on…
Very easy to book on line......competative prices......car was clean and well presented......and staff very friendly!
Would recommend to anyone!!
January 21, 2025
Unprompted review
Reply from East Coast Car Rentals
That's what we love to hear, David! Easy booking, great value, and a clean ride - sounds like a winning combo. Thanks for recommending us 🚗
Short shuttle ride from the airport.
Short shuttle ride from the airport. Professional set up and quick handover of vehicle. Return of vehicle was also quick and easy followed by a 5 min shuttle to the airport. Prices were very competitive. Will use again.
January 28, 2025
Unprompted review
Reply from East Coast Car Rentals
Hi Dave,
Thank you for your fantastic 5-star review! We’re thrilled you enjoyed the seamless shuttle service, quick vehicle handover, and easy return process. It’s great to hear you found our pricing competitive too!
We appreciate your feedback and look forward to welcoming you back soon. Safe travels!
Regards,
ECCR Team
Sydney staff are great
Sydney staff are great! 6th time renting from ECCR, 1st from SYD. Staff are wonderful. I waived the insurance because my CCard covers rentals, but dinged the front fenders. I was so stressed until the staff reassured me that it would be okay. Yes, I had to pay the required $4400A damage deposit, as required, but within 3 weeks, Claims had sent me all the needed paperwork and refunded the unused portion back to my card. The SYD staff gave me all the photos/documents I needed to start my claim right away. AND the car was great, very fuel efficient, staff connected my phone/taught me the features, and I love Australia. Car was spotless and almost new. Staff were wonderful. Can't wait for #7! Also, prepaying ahead online, staff will lower rental rate and refund difference if there is a sale/deal anytime up to 2 weeks before you get the car, as long as you email them and ask for it. Free cancellation. Unlimited miles. Inexpensive gas station nearby. Easy access building in Mascot. I returned the car in the evening, walked across the street to the Travelodge, got a great sleep, walked my luggage across the street back to ECCR and got their quick free shuttle to the airport. ECCR made my adventures perfect.
November 14, 2024
Unprompted review
Reply from East Coast Car Rentals
L. Robinson,
Thank you so much for your incredible 5-star review! We’re thrilled to hear that your 6th rental with us, and your first at Sydney Airport, was such a positive experience.
We’re especially glad that our team could provide the reassurance and support you needed when dealing with the damage incident. Our goal is to make the process as smooth and stress-free as possible, and we’re pleased to hear that the claims process was handled efficiently, with all necessary documentation provided promptly.
Your loyalty means the world to us, and we can’t wait to welcome you back for your 7th rental! Safe travels, and see you soon!
Regards,
ECCR Team
Excellent car and service
Excellent car, reasonable price! Needed a family sized car for a few days touring. The X-Trail was perfect! Good service from East Coast Car Rentals. Easy to collect, update rental requirements and return. Airport shuttle a welcome bonus.
January 27, 2025
Unprompted review
Reply from East Coast Car Rentals
Hi Gerard,
Thank you for your fantastic 5-star review! We're delighted to hear that the X-Trail was the perfect fit for your family trip and that you found our service smooth and convenient. It's great to know that the airport shuttle added to your experience as well. We appreciate your support and hope to see you again for your next adventure!
Regards,
ECCR Team
Great Service
Very friendly and helpful service.Reasonable prices. We would probably request a different make of car next time, the MG was not the most comfortable to ride in.
January 23, 2025
Unprompted review
Reply from East Coast Car Rentals
Hi Janice,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you found our service friendly and helpful and that our pricing met your expectations.
We appreciate your feedback regarding the MG and completely understand your preference for a different make of car for added comfort on your next rental. Please don’t hesitate to let us know your preferences when you book with us again, and we’ll do our best to ensure you have a vehicle that suits your needs perfectly.
Thank you again for choosing East Coast Car Rentals, and we look forward to welcoming you back for another great experience!
Regards,
ECCR Team
Satisfying Experience.
Very efficient pick-up & return. Pleasant & friendly staff. Clear & regular communication prior to picking up vehicle. Car hired was nicely presented. Very satisfied. I will use East Coast Car Rentals again.
January 28, 2025
Unprompted review
Reply from East Coast Car Rentals
Hi Milton,
Thank you for your wonderful 5-star review! We're thrilled to hear you had a smooth experience with our pick-up and return process and that our team’s friendly service and clear communication made your rental easy. It’s great to know you were happy with the vehicle as well! We appreciate your support and look forward to welcoming you back next time.
Regards,
ECCR Team
Never a drama
Hired with these guys a few times now. There is never an issue, always easy experience and competitive pricing. Will always be back.
February 1, 2025
Unprompted review
Reply from East Coast Car Rentals
Hi Mel,
Thank you so much for your wonderful 5-star review and for being a loyal customer of East Coast Car Rentals! We’re thrilled to hear that you’ve had consistently positive experiences with us and that you find our service easy and our pricing competitive.
Your loyalty and kind words mean a lot to us, and we’re so grateful for your continued trust. We look forward to welcoming you back on your next rental and providing you with the same seamless experience!
Regards,
ECCR Team
Excellent value on the Sunshine Coast
We hired an almost new Corolla hybrid for 3 days for about $110 plus the insurance waiver. It was excellent value for a surprisingly good and economical car. Staff were helpful and friendly as well.
January 30, 2025
Unprompted review
Reply from East Coast Car Rentals
Hi Rob,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you enjoyed your experience with East Coast Car Rentals and found the nearly new Corolla Hybrid to be excellent value, economical, and a pleasure to drive.
It’s also wonderful to know that our staff were helpful and friendly throughout your rental process. Providing great service and quality vehicles is always our goal, and we’re thrilled that we could make your trip a positive one.
We look forward to welcoming you back on your next visit to the Sunshine Coast!
Regards,
ECCR Team
Quick and easy service
The pick up and drop off was quick and easy. The drop off service was excellent. I arrived at 6:30am as I had a 8am flight. The store doesn’t open until 7am but I was just going to drop the keys in the slot and walk to the airport. One of the staff just arrived and asked me what time my flight was and then offered to drive me to the airport in my hired car. It was going above and beyond what I expected. I also liked that I was asked to take photos at pick up as evidence of the state of the vehicle. My only small complain is that during pick up, the guy kept asking me to pay extra for insurance. I told him my credit card covers car rentals but he kept insisting that it doesn’t cover what I needed.
January 30, 2025
Unprompted review
Reply from East Coast Car Rentals
Hi Sharon,
Thank you for taking the time to share your feedback and for your 4-star review! We’re delighted to hear that your pick-up and drop-off experience was quick and easy, and that our team went above and beyond by driving you to the airport for your early flight. Providing exceptional service is always our goal, and it’s wonderful to know that this made a positive impression.
We’re also glad you appreciated the request to take photos at pick-up as part of our transparent process for documenting the vehicle’s condition.
Thank you again for your kind words and constructive feedback. We hope to welcome you back on your next trip and provide you with another seamless experience!
Regards,
ECCR Team
Easy, friendly, no fuss, customer-centric, fair price
Easy, friendly, no fuss, customer-centric, fair prices.
January 18, 2025
Unprompted review
Reply from East Coast Car Rentals
Hey thanks Peter! Sounds like the dream rental experience right there🙂 See you again next time.
Date on car seats are missing
The pick-up and return to the airport was quick and efficient. The check-in took some time. First they couldnt find the right booking and then they had fforgotten the carseats for the children. The date on the car seats installed was removed so you couldt see how old the car seats were. According to the manufacturer they are not allowed to be more than 8 years and he only way to tell is the date on the seats. This is not very safe for parents.
Great value and good cars. Booked through the entertainment book and got a good discount there.
November 7, 2024
Unprompted review
Reply from East Coast Car Rentals
Hi Ann-Cathrin,
Thank you for sharing your feedback. We’re pleased to hear that you found our service efficient and that you received great value for your rental. However, we’d like to address your concerns regarding the child car seats.
All car seats in our fleet meet Australian safety standards and our entire inventory was replaced less than two years ago to refresh the inventory and ensure compliance.
We appreciate your comments and will take them into consideration as we continue to review and maintain our equipment.
Regards,
ECCR Team
The easy pickUP & dropOFF
Each time easy to pickUP & dropOFF.
Easy to check IN with passport & drivers licence in advance.
I rented 3 times in January 2025.
In Melbourne 2x & in Launceston (Tasmania).
I took full insuranse. 0$ excess.
January 25, 2025
Unprompted review
Reply from East Coast Car Rentals
Hi Skirmantas,
Thank you so much for your fantastic review! We’re thrilled to hear that you had such a smooth experience with East Coast Car Rentals during your three rentals in January 2025 – twice in Melbourne and once in Launceston.
We’re delighted that our pick-up and drop-off process was easy and convenient for you, and that our online check-in system made things hassle-free. It’s also great to know that our full cover option with $0 excess gave you peace of mind during your travels.
Your loyalty means the world to us, and we truly appreciate you choosing East Coast Car Rentals for your trips. We look forward to welcoming you back on your next adventure!
Regards,
ECCR Team
Excellent service !
Excellent service !! From the moment l was picked up from the airport ( l clearly couldn’t follow instructions to pickup point and got lost ) however the pickup driver rang called me and kindly guided me to the correct pick up point . Thank you !
The girls in reception were amazing and so friendly both on pick up and drop off , car was great and such competitive prices.
Thoroughly recommend and I’ll be back 😊
January 12, 2025
Unprompted review
Reply from East Coast Car Rentals
Hi Susanne,
Thank you so much for your glowing review! We’re absolutely thrilled to hear about your positive experience with East Coast Car Rentals.
We’re so glad our pickup driver was able to guide you to the correct location and make the process stress-free for you – we know how overwhelming it can be after a long flight! It’s also wonderful to hear that our reception team made such a great impression with their friendly and helpful service.
We’re delighted that you enjoyed the car and found our prices competitive – providing great value and reliable vehicles is always our goal.
Your recommendation means the world to us, and we can’t wait to welcome you back on your next visit! 😊
Regards,
ECCR Team
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