East Coast Hardware Reviews 48

We ordered 2 items that were confirmed in stock via phone call to a representative. Received a phone call to confirm the shipping address a day later. Less than an hour after that received an email stating our order was cancelled because both of the items were damaged in their warehouse. When we asked for pictures of the damage to see if we were still interested in the items, we received an email stating they couldn't send pictures because they dispose of damaged items right away. We are talking about $10,000 worth of equipment, so it is our belief that they did not have the items in the first place, even though we took pains to confirm the stock was physically available. Buyer beware.

I ordered a specific construction product from their website manufactured by Henkel (OSI quad max). I received a different product when I ordered a specific SKU (Henkel Loctite Caulk, same color). I then called the manufacturer and they verified that East Coast Hardware had apparently acquired an expired, liquidated stock that was outside its usability window, and it was being sold as expired. I received a refund, but I wouldn't trust a thing that this company sells based on my experience.

False advertisement. Ordered a product. Received less than advertised. Contacted customer support....they changed the listing details to reflect what they sent. AFTER I had screenshot the original listing. Their customer service is a joke. I have proof of everything and so does my bank, I filed a dispute. Have fun not getting paid for the "products" y'all sent me.

This company made a mistake with my online purchase, then was unwilling to take responsibility or put any effort into remedying the problem. The result was that the wrong product shipped even after immediate cancellation. I was then forced to pay return shipping. Further, they even charged an additional fee which I could not get an answer for since they were unreachable and did not respond to emails. Since I received a partial refund PayPal would not allow a case to be filed.

Partial order received and damaged. Remember me and my order #20029967.....?
I really wanted my complete order, so I called... and waited, then left my number and order number... and waited, and waited, and waited...,
No one has emailed or called. I did get a refund without knowing (stumbled across looking for phone #) but, I paid 1-2-day-delivery for a reason. At least they should have communicated that I will not receive the other piece that I really need.
You got a one star because I had to choose it

bad customer service. when you call you're on hold for one hour plus. requested a return online and it was denied for no reason. can't reach anyone

Horrible service. They had my address and billing address, same, and sent the package to a completely different address. I called Fed Ex to locate the package. I had to wait a week to get it because the wrong recipient gave it to a friend who works to return it. One of the products sent was wrong. The other products suck and I wish to return them. Cannot get anyone on the phone, ever. Their email system is ridiculous and I don't think they even care or read the emails properly, and I want to return much of my purchase, and the return function on the website doesn't work. DO NOT BUY FROM THIS COMPANY. They suck.

I was really really nervous after I place my order and then read the reviews. 2 days later my order showed up perfectly packaged and exactly what I ordered. Maybe they have turned things around but I will be ordering from them again.

I am very pleased with east coast hardware. I ordered two chain link fence gate wheels. They shipped on time and in great shape. I installed them and they work grate.I will order from them again
Thank you east coast hardware.

I purchased the Power Air Fryer from them through Walmart's site. This East Coast Hardware sent me the small, less expensive and cheaper version called Pro instead of Oven which is valued at 40% less. I called Walmart to complain and they said I has to Call ECH. I called Saturday. Their phone system answers and tells me what to push to get to customer service. I do all that. It has me on hold and tells me I am the next customer in line. After about 20 minutes I look online and find out their company is CLOSED on weekends. Why doesn't the phone system say that? Why do they make it seem they are open and keep people on hold needlessly. I then called again Monday (today) morning. The phone rang once and went to a busy signal. I tried for about an hour to get through. FINALLY - got through.. again the same phone system, this time however it give me hold waiting time expectations. Says I am #2 in line, expected hold time is 1 minute. About a minute later, I am #2 on hold, expect wait time 2 minutes. This went on and on. I actually made 3 other phone calls while on hold. After 20 minutes I was still on hold. Number 2 in line, expected wait time 21 minutes. REALLY?? Never moved up the queue and never got answered. WHAT A JOKE. They ripped me off, then they don't answer. I called Walmart again to complain. They are going to investigate this company and they are going to take a return and refund. I would NEVER buy another item from this company.

Ordered through Amazon a case of toilet Delimer.. I guess it was shipped because Fedex Stopped the delivery down the line due to the box being damaged. These guys don’t respond to emails and they don’t answer the phone listed under their contact info. I will always make sure on any additional product orders from Amazon that this company is not the vendor. Can’t believe Amazon allows them to be a participant company

On the 26th of August (through Walmart) I ordered a set of 5 shelves. Even the description of the item says Espresso shelves (pack of 5).

On the 31st of August, I received 1 shelf, badly damaged in 4 spots and poorly packaged (it looks as if someone found a scrap piece of a cardboard box, wrapped it around the shelf one time, use a minimum amount of tape and then shipped it out) As I said, very poorly packaged.

I immediately sent in a ticket and had a quick response saying they would look into the problem. A week later, having heard nothing else from them, I sent in another ticket ... same results, we're looking into the warehouse for a solution .... then nothing

After having 5 different exchanges of emails, all with the same response, we'll look into this and then ignore you, I have given up.

Walmart tells me to contact East Coast Hardware, and they tell me it's been past 30 days so they won't to do a refund.

BBB won't do anything, because this company is not a member of the BBB.

I CAN NOT RECOMMEND this company. They will take your money and laugh all the way to the bank.

I agree they do not provide any service, so beware. If you are ripped off, you might want to call your credit card company and get your money back that way.

This company is criminal and it is unbelievable to be that Amazon does business with them. They advertise at case-price, for an item that sells down my street for 50-60 cents, then list that they are selling me ONE CAN FOR OVER $60.00. Someone please prosecute these criminals. I am reporting them to the MA AGO immediately. They rate worse than 0 of 5 stars. It is association with criminal companies like this that Amazon will fall one day: I can't believe that I pay monthly for prime to have Amazon introduce me to these criminals-you should cut ties immediately, because a civil suit will follow the criminal suit against this company. HORRIBLE!!!!!!!!!! SCAMMING AMAZON'S CUSTOMERS WHILE BEING PROMOTED BY AMAZON. AMAZON SHOULD BE ASHAMED.

BUYER BEWARE this is a SCAM company. I wish i could give it 0 stars. They use a technique call bait and switch. I ordered aadveristed item with them and recived another item of 1/3 the value. This company should be put under review
Please AVOID buying from them. I will also contact the Better Business Bureau to initiate a formal complain

You will not see yr money back once in case of a return, paying shipping costs both ways. I do not recommend dealing with them. I addressed my problem to a paypal, hope they will be able to help me out.

Sooo, I googled in 1 -quart of urethane an up popped this company`s ad showing 1 -quart on the label in the picture . So I ordered it . They sent me 1/2 quart instead . I called them an they said , " Oh , what the picture shows is not what the description below says !!! I said that`s false advertisement or commonly called , " BAIT AN SWITCH " Do Not Order Off GOOGLE , Use Amazon or Ebay . They will make it right from crooks !!!

I ordered a hard-to-get "load center" (a.k.a. electrical panel) made by Eaton. The order arrived sooner than I expected. I am 100% satisfied.

I ordered a hand pump and when it arrived it was damaged. I contacted customer service and was told to take it up with FedEx. They refused to send me a return label so i can send it back and refused to refund. They item seemed like it was previously returned. I believe these people are selling second hand or previously returned items. Do not buy from them

We purchased the Liberty Garden 42" Hose Hanger with faucet 693. We painted it green so you could not see it from the road. After my husband gets it all set up he finds that it leaks water. He then spends all morning trying to fix the leak. In his opinion it's caused by 'cheap machining.' Earlier this summer we purchased a similar one from Tractor Supply & it works great. No problem. Too bad they were all sold out of this item. In summary: this item was not worth the $35.00 plus shipping we paid.