Had a problem with my husband’s scooter whilst on holiday locally so I rang them, the lady apologised they couldn’t send anyone out today but offered to check it when we got to them, which they did. A... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had an annoying rattle on a scooter bought from them some years ago.A technician at no charge rectified the problem with no fuss despite some problems in friendly courteous way. Excellent service wi... See more
Top mechanic Dave delivered my new Cabin Car right to my front door, fantastic guy! Very knowledgeable. Previous to this my visit to the shop was a very nice friendly experience. All the team were so... See more
East Coast Mobility went the extra mile when our skylight window lost power and we were not able to close during a freezing cold spell.From our initial contact with Kelly who arranged for Grant to com... See more
Company replied
Company details
Written by the company
East Coast Mobility are a family-owned and family-run mobility retailer with one strong mission: to enhance the lives of the less able. We have been striving for this for over 20 years now and are constantly working hard to make your life easier to maximise mobility. From mobility scooters to beds and chairs, power and wheelchairs to a variety of daily living aids, we offer mobility products to ensure that your lifestyle is as comfortable as possible. Alongside our comprehensive catalogue, we also work incredibly hard to make sure that each and every one of you that comes to us has a positive experience. Our quality services include free home demonstrations so you can try out some of our Beds and Chairs in your own home and see how it is suited to you. We can alter and build products to your exact requirements as well as make adaptations when your needs change over time. The design and installation of our Stairlifts are all completely bespoke as well and completed by in-house trained professionals. If any adaptations are required for these, they can be undertaken by our friendly team as and when needed. Our supreme after-sales service is apparent through our servicing, testing and repairs that we offer as standard. We believe in providing a Platinum Service which includes Mobility Scooter repair, bathroom adaptations, electrical testing, product servicing, plus so much more! Contact us today for further information.
Contact info
1 Carlton Road, NR33 0RU, Lowestoft, United Kingdom
- 01502 514500
- hello@eastcoastmobility.co.uk
- eastcoastmobility.co.uk
CUSTOMER SERVICE AND SATISFACTION
Competitive prices with excellent Customer Service both before and after-sale. A very good Company that follows up on its sold items and continues to deal efficiently and courteously with its customers.
October 15, 2022
Unprompted review
Reply from East Coast Mobility
Hi Donald,
Thank you for your kind words.
We really appreciate you taking the time to submit feedback.
If there is anything else the team can do to assist you further please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
My experiences with eastcoast
Just like to say how pleased I am with the help I got from East Coast mobility, they have helped me out many times,
Grant and the team are so kind, I would recommend them to anyone.
Pam Sambrook
September 2, 2022
Unprompted review
Reply from East Coast Mobility
Hi Pam,
Thank you for your kind words.
We really appreciate you taking the time to submit feedback.
If there is anything else the team can do to assist you further please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
Friendly staff
Friendly, knowlegeable staff. First class after sales service and customer care.
M Pyer
Fressingfield
January 19, 2022
Unprompted review
Reply from East Coast Mobility
Dear M Pyer,
Thank you for posting your review.
We really appreciate you taking the time to submit feedback.
If there is anything else the team can do to assist you further please do not hesitate to contact us.
Best regards,
East Coast Mobility
Your simply the best.
Your simply the best... better than all the rest and so the song goes on lol
January 6, 2022
Unprompted review
Reply from East Coast Mobility
Thank you James for taking the time to submit your rating. The whole team really appreciate it. If there is anything else we can do to assist you further please do not hesitate to contact us. Take care, The East Coast Mobility Team.
Stair lift
Recently had a stair lift fitted, received great service from all the staff. The fitting was fast and easy and the finished product works brilliantly. Very Pleased
Mrs M
October 19, 2021
Unprompted review
Reply from East Coast Mobility
That really is wonderful to hear. We very much appreciate you taking the time to submit your rating and feedback. If there is anything else we can do to assist you further please do not hesitate to contact us. Take care, The East Coast Mobility Team.
I suffer with arthritis in both knees…
I suffer with arthritis in both knees and back and now find climbing the stairs very painful and nearly impossible.Our stairs are very narrow and would not accommodate a regular stair lift.I had a bespoke one made in holland,it was expensive but what a godsend.
October 12, 2021
Unprompted review
Reply from East Coast Mobility
We really appreciate you taking the time to submit your rating and feedback. We are so glad we could help you ensure you have the full use of your own home in a pain free and easy-to-use manner. If there is anything else we can do to assist you further please do not hesitate to contact us. Take care, The East Coast Mobility Team.
AVOID THIS COMPANY AND SCOOTERPAC
AVOID THIS COMPANY AND SCOOTERPAC
I recently purchased a very costly mobility scooter to be met with a whole host of problems and despite 3 months of communications i am still left with faulty goods, the Managing director told me to "just walk" when i asked how i would get around without it, this company have stolen every bit of confidence and independence I have clawed back since becoming disabled. I would recommend you spend your hard earned money elsewhere.
I had my phone number blocked by the manager of east coat mobility for reporting too many problems. I was told to walk by the md of scooterpac. And have been left without transport for 2 weeks after your “loan” scooter was collected before mine was fixed.
Neither issue was fixed and 2.5 years on the scooter still leaks. I tried to book it in for a service with you twice with 8 weeks notice before each appointment and neither time you showed up to collect it with no prior warning until I called the morning of to find out a time window for collection so I could make sure I was at home and the second time you said you will not be working on it or collecting it for any service or further works so I’m left with a very expensive faulty product with no way of getting it fixed or maintained. Very disappointing.
August 23, 2021
Unprompted review
Reply from East Coast Mobility
Hello Mrs V,
As you are aware we worked with the manufacturer on this, and they visited you on several occasions. Our understanding is that the two issues you had soon after delivery were both fixed by the manufacturer. You were lent a scooter when yours was in for repair, and you even had taxi fares paid for you. You were certainly never ‘told to walk’ or left without means of transport. We love our customers, and will go to any lengths to ensure that they are well cared for, happy and mobile. If there is anything else you need from us, then please ring us and we will gladly help.
I am very pleased with the service and…
I am very pleased with the service and the people I have spoken to about different things
June 14, 2021
Reply from East Coast Mobility
Hi Mr & Mrs Page - We really appreciate your time in submitting your rating and feedback. If there is anything else we can do to assist you further please do not hesitate to contact us. Take care, The East Coast Mobility Team.
I've been a customer for nearly 2 years…
I've been a customer for nearly 2 years now. When my health got worse, I had to downgrade from my beloved cabin car back to a mobility scooter. I finally have the freedom to go out and about now and I'm able to my children out safely. I finally have my legs back and not house bound anymore. I found the exchange to be very simply and totally stress free. Thank you so much East Coast Mobility.
June 1, 2021
Reply from East Coast Mobility
Hi Karen - That is wonderful to hear that you can now get out and about safely. We really appreciate your time in submitting your rating and feedback. If there is anything else we can do to assist you further please do not hesitate to contact us. Take care, The East Coast Mobility Team.
A very good mobility scooter retailer…
A very good mobility scooter retailer the staff are friendly and very helpful would recommend buying a mobility scooter from these people
June 1, 2021
Reply from East Coast Mobility
Hi Philip - Thanks so much for your sharing your feedback. We really appreciate you taking the time out of your day to submit your rating. If there is anything else we can do to assist you in the future please do not hesitate to contact us. Take care, The East Coast Mobility Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.