East Durham Funeral Service ltd Reviews 

307
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and professionalism of the staff, who are described as helpful, respectful, and dedicated. Many people highlight that nothing was too much trouble for the team, who provided reassurance and guidance throughout the entire process. Reviewers frequently mention the team's exceptional care, compassion, and empathy, which made a difficult time feel more manageable. The staff's ability to handle every detail with genuine kindness and understanding ensured a smooth and stress-free experience for families. Many consumers wholeheartedly recommend this company for their outstanding support and the dignified way they treat loved ones.

What people talk about most

Service

Users describe positive interactions with service, highlighting the excellent care, compassion, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their kindness, compassion, and... See more

Customer service

Clients share positive opinions on customer service, expressing immense gratitude for the support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tom, Ellen and all at East Durham Funeral Services were so helpful, respectful and professional from our first contact with them, right through to the day of the funeral itself. Nothing was too much... See more

Company replied

Rated 5 out of 5 stars

The whole process of organising my uncles funeral was made much easier due to the support we were given. Ellen guided us through everything and the service, flowers and car were beautiful. We don’t li... See more

Company replied

Rated 5 out of 5 stars

Excellent service by all involved. Ellen and Tom were outstanding to deal with and full of compassion. Nothing was too much trouble and they made the whole process much more bearable. Our family canno... See more

Company replied

Rated 5 out of 5 stars

We recently used East Durham Funeral Service following the passing of our mam, and I can’t thank them enough for the care and compassion they showed throughout such a difficult time. From the... See more

Company replied


Company details

  1. Funeral Home
  2. Funeral Director

Written by the company

East Durham Funeral Service is a long-establised family-run Funeral Directors providing a complete range of funeral services to in Peterlee, Easington, Horden, Blackhall, Wingate, Wheatley Hill, Trimdon Grange, Castle Eden.


Contact info

5.0

Excellent

TrustScore 5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(307)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Took care of everything

Took care of everything, thank you so much for your services. You provided a warm, compassionate and empathetic service that was kind and gentle. Thank you.

December 5, 2025
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you for taking the time to provide such a kind review.

Rated 5 out of 5 stars

Excellent Service

Excellent Service, treated with so much Respect by the most Helful, friendly team which helped so much with our Sad Loss.
You certainly made the day So Lovely, I am Very Grateful and would like to Thank You above and beyond.
Susan Carter.

November 18, 2025
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you Susan, we really appreciate your feedback.

Rated 5 out of 5 stars

Caring, personal and professional service

What can I say? The worst experience of my life losing my dad made so much easier by the whole team. Ellen is the most caring and considerate person I’ve ever met and she should be so proud of her whole team. Nothing was too much trouble. They took so much on to make things so much easier. I couldn’t recommend this company enough. A credit to their profession. ⭐

December 3, 2025
Unprompted review
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you very much for the kindest review, we really appreciate it.

Rated 5 out of 5 stars

East durham funeral services were…

East durham funeral services were helpful from day one,
All the staff that i dealt with were friendly and professoonal at all times, went through everythin step by step and kept me up to date with all the arrangements,
Would highly recommend thus company for anyone dealimg woth the loss of a loved one

November 4, 2025
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you Lisa, that's really kind of you to say. Much appreciated

Rated 5 out of 5 stars

Thomas Catchpole

We would like to express our heartfelt gratitude for the exceptional support and care provided. From the very first meeting Ellen and the team demonstrated compassion, professionalism and a genuine understanding of our needs at such a difficult time.

Your kindness and dedication will always be remembered by our family.

November 19, 2025
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you Lisa, we really appreciate your review.

Rated 5 out of 5 stars

Really great service

Really great service from Tom and Ellen. Everything clear and to plan with the whole experience delivered with both compassion and professionalism.

November 13, 2025
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you Stephen, we really appreciate your review.

Rated 5 out of 5 stars

I would like to thank everyone at East…

I would like to thank everyone at East Durham Funeral Services for making what was a very difficult time easier with their care and compassion through out the whole process.

November 18, 2025
Unprompted review
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you Sophie, we really appreciate your kind words.

Rated 5 out of 5 stars

Exceptional service

East Durham Funeral Service were exceptional during our most difficult time. They were both empathetic and sympathetic regarding our tragic loss, always able to offer advice and, most importantly, support and genuinely cared about our situation throughout the whole painful (emotionally) process. Unfortunately this was the second time we have used East Durham Funeral Service Ltd but would wholeheartedly recommend this company to anyone who is in need of this particular service. Thank you for all you have done and for being there at this terrible time.

November 11, 2025
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you very much for the kind words. Thinking of you all xx

Rated 5 out of 5 stars

Mam's funeral service

Service from start to finish was excellent, so professional in every stage of the process. No question asked was too much for them to answer. Highly recommended

November 14, 2025
Unprompted review
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you Colin, much appreciated, Tom

Rated 5 out of 5 stars

Friendly and professional

Tom, Ellen, Tracey and the team provided an excellent service throughout.

Would highly recommended them to anyone wanting a family company to look after a loved one.

November 6, 2025
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you - we really appreciate your feedback.

Rated 5 out of 5 stars

This company is doing everything well

This company is doing everything well , their attention to detail is superb , and the manner in which they do it in is excellent . There wasn't anything overlooked from start to finish .

October 9, 2025
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you - we really appreciate your feedback.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Felt very well looked after with both the delivery of the funeral for my dad and the after care. They called to let me know everything was moving along and provided good advice and guidance. I didn’t go see my dad but a family friend did and remarked on how well presented he was.

October 25, 2025
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you - we really appreciate your feedback.

Rated 5 out of 5 stars

A family run business that puts your family at the forefront

During the most difficult time a family could face, Ellen, Tom and team were faultless. From the moment our Mam/Nana passed away they were nothing but accommodating and respectful, helping guide us through our heartbreak professionally while being empathetic. They looked after our loved one as if she was one of their family members and we cannot thank them enough and recommend them to anyone looking for a family run company to look after their own family.

October 20, 2025
Unprompted review
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you Denise and family- Regards Tom and team

Rated 5 out of 5 stars

Excellent and Professional

Would like to say a Big Thank You to East Durham Funeral Service. Tom and the team were excellent and extremely professional right from the start. The whole process was made easier to deal with at a very difficult time.
Once again Thank You.

September 4, 2025
Unprompted review
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you Adrian, much appreciated, Regards Tom

Rated 5 out of 5 stars

Very friendly and professional

Very friendly, empathetic and professional people throughout from beginning to end. They kept me up to date at all times. I cannot thank them enough and would highly recommend their services.

September 1, 2025
Unprompted review
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you Terri- Regards Tom and team

Rated 5 out of 5 stars

Caring staff

The staff were so caring and supportive. We felt everything which was difficult at this time was taken care of. They were always at the end of an email or phonecall

September 26, 2025
Unprompted review
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you - we really appreciate your feedback.

Rated 5 out of 5 stars

My mam suddenly passed away and this…

My mam suddenly passed away and this company where really understanding and patient as we have never experienced a death in the family before, would definitely recommend to anyone who needs this service

August 15, 2025
Unprompted review
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you Callum- thinking of you all.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look