East Durham Funeral Service ltd Reviews 

307
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and professionalism of the staff, who are described as helpful, respectful, and dedicated. Many people highlight that nothing was too much trouble for the team, who provided reassurance and guidance throughout the entire process. Reviewers frequently mention the team's exceptional care, compassion, and empathy, which made a difficult time feel more manageable. The staff's ability to handle every detail with genuine kindness and understanding ensured a smooth and stress-free experience for families. Many consumers wholeheartedly recommend this company for their outstanding support and the dignified way they treat loved ones.

What people talk about most

Service

Users describe positive interactions with service, highlighting the excellent care, compassion, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their kindness, compassion, and... See more

Customer service

Clients share positive opinions on customer service, expressing immense gratitude for the support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tom, Ellen and all at East Durham Funeral Services were so helpful, respectful and professional from our first contact with them, right through to the day of the funeral itself. Nothing was too much... See more

Company replied

Rated 5 out of 5 stars

The whole process of organising my uncles funeral was made much easier due to the support we were given. Ellen guided us through everything and the service, flowers and car were beautiful. We don’t li... See more

Company replied

Rated 5 out of 5 stars

Excellent service by all involved. Ellen and Tom were outstanding to deal with and full of compassion. Nothing was too much trouble and they made the whole process much more bearable. Our family canno... See more

Company replied

Rated 5 out of 5 stars

We recently used East Durham Funeral Service following the passing of our mam, and I can’t thank them enough for the care and compassion they showed throughout such a difficult time. From the... See more

Company replied


Company details

  1. Funeral Home
  2. Funeral Director

Written by the company

East Durham Funeral Service is a long-establised family-run Funeral Directors providing a complete range of funeral services to in Peterlee, Easington, Horden, Blackhall, Wingate, Wheatley Hill, Trimdon Grange, Castle Eden.


Contact info

5.0

Excellent

TrustScore 5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(307)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very professional company giving a first class service at a very emotional period.

A first class service provided by the company from the initial interview with the funeral director all the way through to the collection of my wife’s ashes.
All aspects of the funeral were catered for by East Durham Funeral Service Ltd.

September 29, 2025
Unprompted review
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you Raymond, regards Tom, Ellen and team

Rated 5 out of 5 stars

Taking care of your loved ones

Well it was very professional and yous made it so easy for me I didn't have to worry about anything yous took your time very humbled , respectful and took great care of my wife karen yous were so dignified.my only winge is that I dident get a choice of urn for her ashes but great job guys it takes a special kind of person to do what yous do and I'm so greatfull that east durham funeral services are there i wuld recommend yous to everyone who s lost a loved one

August 7, 2025
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Dear Anthony, thank you for your kind review. We are honoured to have cared for Karen with dignity and respect. Your feedback about urn choice is valued and we send our heartfelt condolences to you and you family. Thank you again.

Rated 5 out of 5 stars

East Durham Funeral 100% professional

East Durham Funeral service did my stepdads funeral from start to finish Tom Ellen and Tracey kept in touch with me and guided me on what was needed for me to do. They were so professional from start to finish. I would 100 % recommend them. Thank you so much for everything and giving my stepdad the send off he deserved.

From Tracy and family

August 7, 2025
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you Tracy and family. We really appreciate this kind review. You are in our thoughts, thanks again xx

Rated 5 out of 5 stars

Dad’s funeral

We lost my Dad this year, very unexpectedly. During the most difficult period our family has ever experienced, EDFS were incredibly respectful, helpful and kind. With their help and guidance, we had a wonderful funeral that the whole family was proud of. Many thanks to the whole team once again.

July 15, 2025
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you Will- we really appreciate your feedback

Rated 5 out of 5 stars

A Very Dignified Farewell

Excellent service from start to finish. Highly recommend anyone to use their company. Efficient polite and friendly personnel. A really great team .

July 29, 2025
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you Paul and Gina, we really appreciate your kind review

Rated 5 out of 5 stars

I would give East Durham Funeral…

I would give East Durham Funeral service more than 5 stars if I could. They made a very very difficult time stress free and very easy! Ellen especially was on hand for any questions we had especially with delicate circumstances. I couldn't recommend them enough. We had a not nice experience with my grandma's funeral with another company and Ellen and the team absolutely excelled beyond our high expectations. We can't thank you all enough for making the day so special.

July 30, 2025
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you Yasmin and Pauline, we really appreciate your kind review

Rated 5 out of 5 stars

A caring, efficient and reliable company.

I have been very impressed by the caring and quietly efficient way everything has been handled, from the collection of my husband's body through to the funeral and beyond. Everyone from the company has been kind and compassionate and, importantly, completely dependable.

July 25, 2025
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you Janet- Regards, Tom

Rated 5 out of 5 stars

Professional service in every sense…

At one of the most difficult times the empathy shown by Tom & his staff was heartwarming. Special thank you to Ellen & Tracey who I believe went over & beyond with some requests regarding music & flowers. We were always kept upto date with arrangements
Professional service in every sense
Thank you

July 17, 2025
Unprompted review
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you for this review, we really appreciate it.

Rated 5 out of 5 stars

Celebration of life

At the saddest of times the company provided the kindest caring service possible. They understood our requirements and carried out our wishes to provide the most perfect funeral anyone could wish to experience.
I wanted this to be a joyful service to commemorate the many years we spent together, a life full of happy memories to share and this was fully achieved.
I can't thank them enough and would highly recommend their service to anyone who requires the services of a funeral director. Every aspect was thoughtfully carried out, from contacting the venue, catering, floral tribute, minister and all I had to worry about was to upload photographs for the order of service and video tribute. Their funeral director, chauffeurs, attendants, limousines and hearse were immaculately turned out.
Thank you for helping my family and myself get through a very sad but in the end a happy memorial for a life well lived.

June 26, 2025
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you so much for taking the time to leave this review Maureen, we really appreciate it xx

Rated 5 out of 5 stars

East Durham Funeral Service

Absolutely first class service from East Durham Funeral Service. Staff are excellent, compassionate and empathetic throughout. Very understanding of client needs and took care of everything for us.

June 13, 2025
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you Ian- we really appreciate your time to leave this review

Rated 5 out of 5 stars

East Durham Funeral Service ( Margo)

East Durham Funeral Service, where absolutely brilliant from beginning to end. They made sure every step of the way was correct and right for you. Lovely, friendly, and always keep you posted, via Email or phone. Thank you so much.

May 2, 2025
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you Angela

Rated 5 out of 5 stars

For my dad

You where amazing
Took alot of the strees out of a very sad time
Mad us feel so at easy with everything
Everything we asked was done to perfection
Thank you so much

May 19, 2025
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you Lisa

Rated 5 out of 5 stars

Mams funeral

You were very helpful and efficient from start to finish you made a sad day a lot better for us Thank you from Mary and Kay

June 12, 2025
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you Mary and Kay

Rated 5 out of 5 stars

The staff were very professional and…

The staff were very professional and really helpful, nothing was too much trouble. I would certainly recommend East Durham funeral Service

April 29, 2025
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you Tonia. That's really kind of you to say.

Rated 5 out of 5 stars

Right from the first meeting with Tom…

Right from the first meeting with Tom everyone was extremely pleasant helpful and efficient. We could not have asked for any more respect and kindness.

May 2, 2025
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you for your kind review.

Rated 5 out of 5 stars

Lovely Company

Excellent service all the way great communication 5*

May 2, 2025
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you Neil

Rated 5 out of 5 stars

Amazing team

East Durham have looked after both my mam and dad and they were fantastic. The whole team are very attentive and caring and can't do enough for you in your time of sadness.

April 3, 2025
East Durham Funeral Service ltd logo

Reply from East Durham Funeral Service ltd

Thank you Michelle, we really appreciate the time taken to leave such a kind review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look