East Durham Funeral Service ltd Reviews 

307
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the team is exceptionally professional, kind, and deeply supportive throughout the entire process. Customers consistently appreciate how incredibly helpful and respectful the staff are during such difficult and emotional times. Reviewers note that every single detail of the funeral arrangements is handled smoothly, carefully, and without any trouble. Consumers also mention the clear communication, regular updates, and helpful guidance provided regarding all necessary costs and options. Many individuals feel exceptionally grateful for the personalized care, genuine empathy, and comforting support received from beginning to end.

What people talk about most

Service

Clients share positive opinions on service, highlighting exceptional care and compassion during difficult... See more

Staff

Customers report a deep sense of satisfaction and appreciation regarding the staff. Reviewers consistently... See more

Customer service

Customers consistently note positive experiences with customer service, expressing deep gratitude for the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tom, Ellen and all at East Durham Funeral Services were so helpful, respectful and professional from our first contact with them, right through to the day of the funeral itself. Nothing was too much... See more

Company replied

Rated 5 out of 5 stars

The whole process of organising my uncles funeral was made much easier due to the support we were given. Ellen guided us through everything and the service, flowers and car were beautiful. We don’t li... See more

Company replied

Rated 5 out of 5 stars

Excellent service by all involved. Ellen and Tom were outstanding to deal with and full of compassion. Nothing was too much trouble and they made the whole process much more bearable. Our family canno... See more

Company replied

Rated 5 out of 5 stars

We recently used East Durham Funeral Service following the passing of our mam, and I can’t thank them enough for the care and compassion they showed throughout such a difficult time. From the... See more

Company replied


Company details

  1. Funeral Home
  2. Funeral Director

Written by the company

East Durham Funeral Service is a long-establised family-run Funeral Directors providing a complete range of funeral services to in Peterlee, Easington, Horden, Blackhall, Wingate, Wheatley Hill, Trimdon Grange, Castle Eden.


Contact info

5.0

Excellent

TrustScore 5 out of 5

307 reviews

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5.0

All reviews

(307)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

A huge thank you

A huge thank you to Tom, Ellen and everyone at East Durham Funeral Service for being so helpful, caring and respectful. They made everything very easy for us at a very difficult time and gave my dad a perfect send off.
Would 100% recommend.

November 21, 2023
Unprompted review
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Reply from East Durham Funeral Service ltd

Thank you for taking the time to write this review, your kind words are much appreciated

Rated 5 out of 5 stars

An excellent and professional service…

An excellent and professional service from start to finish from all at East Durham Funerals.
Never had to deal with arranging a funeral before for somebody so close, but everything was explained thoroughly and the process was made as smoothly as it possibly could have been.
Such a difficult time made that little bit easier with caring and compassionate staff. Thank you so much.

November 16, 2023
Unprompted review
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Reply from East Durham Funeral Service ltd

We really appreciate your kind words, thank you

Rated 5 out of 5 stars

We cannot thank Tom and Ellen enough…

We cannot thank Tom and Ellen enough for their guidance and advice during a very difficult and emotional time.
I needed to have things explained again at times as I was so emotional when we first spoke after mams death. This was not a problem at all, and Ellen was so patient with me going over things again.
Mam had paid for and planned her funeral well in advance but the finer details needed to be sorted which they helped with, with compassion and respect.
I would definitely recommend East Durham funeral services and THANK YOU to all the staff for your services on the day of the funeral.

November 16, 2023
Unprompted review
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Reply from East Durham Funeral Service ltd

We really appreciate your kind words, thank you!

Rated 5 out of 5 stars

A perfect service by true professionals.

Tom and his team provided a first class service from mum's passing to the day of her funeral. Everything was arranged by them with total perfection and sincerity during a very stressful and emotional time for our family.

November 16, 2023
Unprompted review
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Reply from East Durham Funeral Service ltd

Thank you for taking the time to write this review, your kind words are much appreciated

Rated 5 out of 5 stars

Absolutely amazing team

Absolutely amazing team, thank you so much to Tom, Ellen and everyone at East Durham Funeral Services. You made everything so easy from start to finish when we are all grieving, we can’t thank you enough, all of you care so much 🫶🏼

November 21, 2023
Unprompted review
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Reply from East Durham Funeral Service ltd

Thank you Katie that means a lot xx

Rated 5 out of 5 stars

Outstanding service

I cannot thank the staff at East Durham Funeral services enough for their fantastic help and guidance following out my late father in law's wishes recently and also for my own father last year, from our first contact with them to the funeral aftercare they were amazing, thank you Tom, Ellen and everyone at EDFS who has been there for us through our difficult time.

October 11, 2023
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Reply from East Durham Funeral Service ltd

Thank you so much thats really kind of you to say
Many thanks from all the team here

Rated 5 out of 5 stars

East Durham Funeral Service is exceptional

Every member of the team at East Durham Funeral Service did an exceptional job in handling things for us, both in the immediate aftermath of my father's death and thereafter, the management of the ceremony, logistics, the service itself, the presentation, communication, and offering comfort, compassion and empathy, and the formalities with the hearse and limo (done in both a friendly and respectful way). Would highly recommend and the pricing is excellent value relative to other funeral services also. Our family are very grateful.

October 17, 2023
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Reply from East Durham Funeral Service ltd

Thank you for taking the time to write such a detailed review. We really appreciate it and we are here for you should you need us at any point
With thanks from all the team

Rated 5 out of 5 stars

5 Star Service and Care

I cannot thank Ellen, Tom and the rest of East Durham Funeral Service enough for the funeral for my Mam / Grandma. The service, care and professionalism is next to none. Highly recommend to anyone.

September 20, 2023
Unprompted review
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Reply from East Durham Funeral Service ltd

Thanks so much Lauren. Really appreciate your kind words

Rated 5 out of 5 stars

A Service We Would Recommend.

My family and I have high praise indeed for this funeral service.
From the first visit through to the service for our beloved Mam, Ellen, Tom & Judith provided us with exceptional care and support at such a difficult time in our lives, we will always appreciate the support we had and would not hesitate to recommend them.

August 23, 2023
Unprompted review
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Reply from East Durham Funeral Service ltd

Thank you Jean and Mary for the kind words

Rated 5 out of 5 stars

I would highly recommend East Durham…

I would highly recommend East Durham funeral service. They were very professional with a empathetic and proactive approach. Ellen and Tom were very personable and incredibly supportive throughout the whole process. The team went above and beyond to support us during a difficult and challenging time. From start to finish, they were incredible. Very genuine and kind people, with a person centred approach with the delivery of their service. We can not thank them enough for all they did for us.

September 8, 2023
Unprompted review
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Reply from East Durham Funeral Service ltd

Thanks again Emma- we really appreciate your kind review and gifts

Rated 5 out of 5 stars

Highly Recommend East Durham Funeral Services

Dad passed away recently at the grand old age of 99 and already had in place A Golden Charter Funeral Plan which he had taken out with Esst Durham Funeral Homes. So when the time came the majority of the arrangements were already in place. I met with Phillip 2 days after dad died to go over everything and he put me so at ease with what still needed to be done and what l needed to do.
Ellen was working away on the arrangements behind the scenes keeping me fully informed along the way as to how things were moving. The Funeral day itself was led by Tom and everything went off to perfection. I cannot recommend East Durham Funeral Homes highly enough for their friendliness and sheer professionalism at a sad and difficult time for all the family.

August 13, 2023
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Reply from East Durham Funeral Service ltd

Thanks Mark, very much appreciated
Regards
Philip and team

Rated 5 out of 5 stars

Staff were very professional and…

Staff were very professional and helpful throughout a very difficult process. They were always available to help and advise, this made dealing with things much easier.

August 7, 2023
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Reply from East Durham Funeral Service ltd

Thank you Chris

Rated 5 out of 5 stars

Positive experience

From the initial contact, to the funeral itself, they made the process as smooth as possible, during a difficult time.
Nothing was too much trouble. Ellen was very accommodating and organised everything, including the wake.
Tom was excellent, giving advice and very helpful.
I would 100% recommend East Durham Funeral Services Ltd.

July 22, 2023
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Reply from East Durham Funeral Service ltd

Thank you very much for leaving such a positive review

Rated 5 out of 5 stars

First Class and Professional

Right from the first contact East Durham funeral services guided us through the procedures and planning of our Mams funeral. They did this with the greatest of professionalism and understanding. Everything we asked was answered and everyone was very friendly and caring. First Class at what they do

July 30, 2023
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Reply from East Durham Funeral Service ltd

We really appreciate your kind words, thank you!

Rated 5 out of 5 stars

A beautiful experience

From start to finish they delivered the most professional service whilst being totally approachable and kind.
I could never thank them enough

July 20, 2023
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Reply from East Durham Funeral Service ltd

Thank you Linda

Rated 5 out of 5 stars

Professional and caring from the…

Professional and caring from the initial call to interning dads ashes, our family would highly recommend this family run business to give loved ones the service they deserve on their final journey.
Thanks again to all the staff involved.

July 14, 2023
Unprompted review
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Reply from East Durham Funeral Service ltd

Thank you for your kind words Dawn, they really mean a lot to us

Rated 5 out of 5 stars

Professional and outstanding service

This is a small family run business who don’t cut corners nothing is to much bother. The staff made a very difficult time bearable reassuring us and making the day how we wanted it. I would recommend this company five star service.

June 19, 2023
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Reply from East Durham Funeral Service ltd

Thank you for your kind words Rachel, they really mean a lot to us

Rated 5 out of 5 stars

excellent service

The staff were so caring and considerate. Nothing was too much trouble to them and they made the planning of mum's funeral so easy.
The funeral itself was suitably dignified and everything was exactly as we wanted. many thanks.

June 5, 2023
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Reply from East Durham Funeral Service ltd

Thank you for your kind words

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