Eastern Gases Reviews 1,519

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and helpful service, highlighting the ease of online ordering and the promptness of deliveries. Many appreciate the competitive pricing and the excellent communication throughout the entire process, from order placement to delivery tracking. The staff, including both delivery drivers and office personnel, are frequently commended for their politeness, efficiency, and willingness to assist. However, some customers mentioned minor issues such as receiving early morning delivery notifications or being the last stop on a delivery route. A few people also noted instances where specific delivery instructions, particularly regarding assistance for disabled individuals, were not consistently followed.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the quick delivery times,... See more

Service

Users describe positive interactions with service, highlighting its efficiency, reliability, and excellent... See more

Staff

Clients share positive opinions on staff, consistently highlighting their politeness, helpfulness, and... See more

Order

Consumers generally express satisfaction with the ordering process, highlighting its ease and simplicity.... See more

Price

People report positive experiences with price. Customers consistently find the prices reasonable and... See more

Based on these reviews

Rated 5 out of 5 stars

First time using the company and the whole process was a dream! The day of delivery I got a text saying it was coming with estimated time scale then a text to say the driver was on his way. The gentl... See more

Rated 5 out of 5 stars

I would highly recommend using Eastern gases. It’s easy to order online and deliver within a few days or if you need it same day they can do that.Started using them in May 2025 and have always receive... See more

Rated 5 out of 5 stars

Used many times to replace my flogas gaslight bottles for BBQ. Fast delivery. Tracking service is really helpful. Friendly delivery. Prices are OK...better than local petrol stations and bottles are c... See more

Rated 5 out of 5 stars

Great customer service. The office rang to check my order as I had ordered two bottles of gas and was returning three. Confirmed I had a deposit on the third which was refunded very quickly. On my... See more

Rated 5 out of 5 stars

It is always a pleasure to encounter great customer service and that's what you can expect from Eastern Gases. I have ordered a replacement Flogas tank from them for the past few years and when I... See more

Rated 5 out of 5 stars

The whole experience was really easy. Ordered on line and followed up with a phone call to add on an extra item. Staff very helpful and efficient. Gas was delivered very quickly and good proof of d... See more

Rated 5 out of 5 stars

As I was caught up with customers, the driver replaced the gas himself and informed me that he replaced the gas, which was a huge help to me at the time. I also got free delivery on the very next day... See more

Rated 5 out of 5 stars

Have used EG for a while now. Their service is excellent and their drivers are a credit to the business. Easy to use ordering service, quick delivery and top class communication. Long may it continue.... See more

Rated 5 out of 5 stars

Order made on website. Arrived within Two days. Tracking was issued via email at the start of the day of delivery. Always use this as the main delivery method for heating gas.

Rated 5 out of 5 stars

Easy to deal with. Always competitive prices. All of the delivery and office team are 100% Customer focussed. No problem (however small) has been dealt with by knowledgeable staff. Thank you.

Rated 5 out of 5 stars

Really happy with the online ordering and paying for my delivery of bottles. Always get great service from these guys 👍👍. Only one niggle is receiving a text at 6am ish telling me the driver was on... See more

Rated 5 out of 5 stars

It was easy to place order lovely idea to send pictures of my delivery as I wasn’t home and tracking great! Delivery was on time very much appreciated I will be using them again

Rated 5 out of 5 stars

Very professional outfit, theydeliver on the day they say they will deliver on and great value. Can’t fault it if you need gas order from these people enough said

Rated 5 out of 5 stars

Excellent and very efficient service. Their website is easy and quick to use, and delivery is fast despite our location being in southwest London (at least an hour from their base). The driver is alwa... See more

Rated 5 out of 5 stars

No matter who delivers my gas bottle, they are always very polite and helpful! Customer service is definitely their strong point, and I love that you get live tracking with your order on the day, bril... See more

Rated 5 out of 5 stars

Easy to use website, easy to pay using Apple Pay, competitive prices, excellent communication throughout order and delivery process. Gas came when they said it would. If only all companies were like t... See more

Rated 5 out of 5 stars

I am really happy with how quick my delivery arrives. And receiving notifications and time window for when it’s due to arrive. So I can make sure I am present for the delivery.

Rated 5 out of 5 stars

Once again first class service from ordering online to being notified when the date and time is for the delivery. The man who delivered is always polite and helpful

Rated 5 out of 5 stars

I ordered the wrong type. Arguably the product description wasn't 100% clear, but still take that as my fault. Driver called in and took it back, delivered the right one at no extra cost in the next c... See more

Rated 5 out of 5 stars

I have used Easton gas several times, I find them helpful and knowledgeable when I ring them. All there drivers are helpful and always happy to help.

Rated 5 out of 5 stars

First time customer very friendly and helpful Great experience easy to order More you order the cheaper the gas bottles Will be using this company all the time

Rated 5 out of 5 stars

Excellent service Really Appreciate it For delivery man He is so kind and helpful person .Very satisfied Eastern Gases service, the delivery man also helped me, I will recommend Eastern Gases. T... See more

Rated 5 out of 5 stars

Very pleasant and helpful, brought gas cylinder in and connected it for me as he saw that I'm elderly and disabled, thank you very much

Rated 5 out of 5 stars

I have been using this company for several years and have always experienced polite professional staff, weather this is via delivery man or via phone call. They are extremely helpful and I can’t recom... See more

Rated 5 out of 5 stars

Once again first class service. Ordering easy online. Notified what day and time is your delivery. Delivery drivers always very helpful

Rated 5 out of 5 stars

I accidentally ordered the wrong connection and the delivery guy was so cool about it and brought me the correct one the next day! Amazing customer service!

Rated 5 out of 5 stars

Amazing!! Love these guys and they are very friendly, and absolute gems who always help everyone. Damien you are a star, and Sid who comes too, both amazing!!

Rated 5 out of 5 stars

Gas was easy and straight forward to order and delivery was when was told it would be and update to know when driver would be there.

Rated 5 out of 5 stars

Had a delivery today the driver was great he helped me with everything I can’t praise him enough first class service every time

Rated 5 out of 5 stars

I have used Eastern gas for several years now. They are excellent and cannot fault their service, polite and efficient delivery drivers. Prompt delivery.

Rated 5 out of 5 stars

FloGas is an excellent company, very helpful and responsible, I've already made 2 purchases and they were excellent in the delivery. Thank you very much for your attention.

Rated 5 out of 5 stars

Easy ordering-updated delivery advice, next day! Good prices. Phoned up to rectify my mistake on morning of delivery-prompt courteous efficient. On time with delivery slot as always.

Rated 5 out of 5 stars

what can i say the best company around here so helpful the driver put the gas in side my house for me as im not well thank you

Rated 5 out of 5 stars

Route tracker, gave me the time to get the refills ready and not just sit waiting. Brilliant service, thank you. Also good value gas refills. Cheerful driver.

Rated 5 out of 5 stars

Ordered online with no problems. A message received on morning of delivery I tracked driver, delivered exactly the time stated.

Rated 5 out of 5 stars

An effortless experience from start to finish. The website is easy to use, payment with Apple Pay is seamless, and the prices are competitive. The communication throughout the ordering and delivery pr... See more

Rated 5 out of 5 stars

The first time ordering and it was fine but the delivery driver left it outside my door despite their being a notice on the door saying I was disabled and a ramp to the door. I rang them and said how... See more

Rated 5 out of 5 stars

I always use this company they are fast efficient and really lovely men that deliver always smiling and happy to help

Rated 5 out of 5 stars

Excellent service from simple re-ordering online to delivery. Super helpful driver, Mr Singh, did a great job too.

Rated 5 out of 5 stars

Super helpful delivery driver. Would recommend Eastern Gases. Have been a satisfied customer for years. Best prices best service

Rated 5 out of 5 stars

Always go back.Reasonable prices, helpful from order to delivery . Can check on route on day of delivery. Recommend to others, 5*

Rated 5 out of 5 stars

Always a pleasure buying from . Eastern Gases. Always go that extra mile to help and make sure things are ok.

Rated 5 out of 5 stars

Very polite, friendly and helpful delivery operative. I received a text with delivery window and tracking link. I would happily recommend eastern gases to anyone requiring bottled gas.

Rated 5 out of 5 stars

Quick, simple and so easy to order. Ordered replacement gas that evening and arrived less than 12 hours later!

Rated 5 out of 5 stars

I have used Eastern gases many times. Website is easy to use. Delivery is always on time. Great service

Rated 5 out of 5 stars

Great delivery tracking site. Left empty bottle outside, they just changed it quietly, nice .

Rated 5 out of 5 stars

Excellent service politely and quick been using Eastern gas for around 8 years never any issues.


Company details

  1. Gas Company
  2. Butane Gas Supplier
  3. Gas Cylinders Supplier
  4. Gas Shop
  5. Propane Supplier

Information provided by various external sources

Suppliers of Bottled Gas and Equipment


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 3 out of 5 stars

Driver would not bring gas to floor

Driver would not bring gas to door on 3rd floor on the excuse he had a large lorry in the street. Reality is he did not want to do the stairs

January 27, 2026
Eastern Gases logo

Reply from Eastern Gases

Thanks for your recent order and for taking the time to share your feedback. Our drivers usually deliver to ground floor or kerbside for health and safety reasons. Deliveries above ground floor may sometimes be possible at the driver’s discretion, however as we transport dangerous goods it is also important for drivers to keep their vehicle in sight. We’re sorry this wasn’t possible on this occasion and appreciate your understanding.

Rated 5 out of 5 stars

Great company

I always use this company they are fast efficient and really lovely men that deliver always smiling and happy to help

January 17, 2026
Rated 5 out of 5 stars

Amazing service

Amazing!! Love these guys and they are very friendly, and absolute gems who always help everyone. Damien you are a star, and Sid who comes too, both amazing!!

January 15, 2026
Rated 5 out of 5 stars

Driver 10/10

Had a delivery today the driver was great he helped me with everything I can’t praise him enough first class service every time

January 8, 2026
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