easyhome Reviews 403

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, professionalism, and willingness to go above and beyond to assist with various needs and questions. The service is frequently highlighted as excellent, with many people appreciating the efficiency, speed, and overall positive user experience, making interactions pleasant and productive. However, some customers also noted issues with product quality, reporting receiving items that were wobbly, scratched, or broken, or not as expected. A few other people also felt that there was a lack of clear communication regarding product details and additional fees, leading to confusion and dissatisfaction.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, friendliness,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the staff for being... See more

Product

Consumers find product experiences to be ambiguous. While some reviewers express satisfaction with their... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report an easy and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Tiffany was great to deal. Super friendly and helpful with all our questions. Told her what we wanted she gave us a few options to choose from and a week later we had everything delivered. Delivery gu... See more

Company replied

Rated 5 out of 5 stars

The people from delivery to the order was unbelievable. The kindness and understanding from all the staff, and compassion, was mind blowing. I wanna give a huge huge kudos to Sue, Christine, as well a... See more

Company replied

Rated 5 out of 5 stars

I have been with Easy Home for many many years at least 15. Rented computer, couch, washer, dryers,oven and recently gaming electronics. I've always dealt with Sue. She goes above and beyond for... See more

Rated 5 out of 5 stars

Anik at the North bay location made the process so incredibly easy. Explained everything in great detail. Very excited for my new washer and dryer. Definitely recommend to anyone who is looking for a... See more

Company replied


Company details

  1. #4 of 10 best companies in Furniture Store

Written by the company

easyhome provides Canadians with affordable, flexible lease-to-own solutions for furniture, electronics, appliances, and more.


Contact info

  • City Centre Drive 33, L5B 2N5, Mississauga, Canada

  • easyhome.ca

4.6

Excellent

TrustScore 4.5 out of 5

403 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly

January 18, 2026
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Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 4 out of 5 stars

good communication

good communication

January 18, 2026
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Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Rated 5 out of 5 stars

Customer service was great

Customer service was great

January 17, 2026
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Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Knowledgable

Knowledgable

January 16, 2026
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Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

I love you easyhome and the worker are…

I love you easyhome and the worker are all good too Chad is my angel he is the number 1# then there are other one too im been very happy with what I bought from you

January 16, 2026
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Reply from easyhome

Hi, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Feeling like great friends.

Feeling like I was a family member of the team as soon as I walked in. Its always a great atmosphere as soon as you open the door. Smiles 😃 always, easy to talk to everyone there. I never felt stressed or uncomfortable. I will recommend this location to my friends for sure.

January 12, 2026
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Reply from easyhome

Hi, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Fast and easy to get what I want .

Fast and easy to get what I want .. and Cathy is the absolute best to work with ..

January 15, 2026
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Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 3 out of 5 stars

Service was friendly and knowledgeable…

Service was friendly and knowledgeable but took a very long time to complete transaction as they were busy. I’m still not sure if I need more things but will definitely go back to the Ajax store.

January 14, 2026
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Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

They were quick and easy to get…

They were quick and easy to get everything. I needed done and very played about it. And very helpful.

January 14, 2026
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Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 1 out of 5 stars

NOTHING HAPPENED YET

NOTHING HAPPENED YET. THEY STILL HAVENT FINISHED ANY OF THEIR PART PROCESSING MY APPLICATION YET.

January 11, 2026
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Reply from easyhome

Thank you for sharing your concerns, and we regret that we fell short of your expectations. Please contact us at 1-888-502-3279 so we can review the issue together and work toward a resolution.

Rated 5 out of 5 stars

Tiffany from the Grande Prairie store…

Tiffany from the Grande Prairie store location is super friendly and very knowledgeable. The process was quick and very smooth.

January 11, 2026
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Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Staff were efficient in sourcing the…

Staff were efficient in sourcing the product I wanted and looked after my needs as they always have. I have always been treated very well over the 15 years ive done business with Easyhome. I would like to see the company offer better loyalty pricing for long time customers though.

January 11, 2026
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Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

They are very helpful and such nice…

very helpful and such nice people. They listened to what I had to say about my budget and made the right fit for me.

I sent an application and within not even 15 minutes I got a phone call back. Which is super impressive!

January 10, 2026
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Reply from easyhome

Hi, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Great people very helpful I’m very…

Great people very helpful I’m very happy with my new tv love it thank you so much for helping me

January 10, 2026
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Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 3 out of 5 stars

Delivery

As always, TJ(sales associate) was excellent with helping get what I wanted, but the delivery person for the Cold Lake store was suppose to deliver my stuff on Wednesday between 4-5pm and I left work early so that I could be at home when he arrived. He did not show up with my merchandise. I phone the store and was informed that there was no room on the truck for my merchandise. The driver did not even call me or the sales associate to inform us that the delivery was not going to happen. I was not happy with how this situation happened.

January 8, 2026
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Reply from easyhome

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-502-3279.

Rated 5 out of 5 stars

Helen was amazing

January 8, 2026
easyhome logo

Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

The staff are so friendly and we had a…

The staff are so friendly and we had a lot of laughs. Very accommodating and easy to deal with.

January 2, 2026
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Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

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