easyhome Reviews 403

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, professionalism, and willingness to go above and beyond to assist with various needs and questions. The service is frequently highlighted as excellent, with many people appreciating the efficiency, speed, and overall positive user experience, making interactions pleasant and productive. However, some customers also noted issues with product quality, reporting receiving items that were wobbly, scratched, or broken, or not as expected. A few other people also felt that there was a lack of clear communication regarding product details and additional fees, leading to confusion and dissatisfaction.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, friendliness,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the staff for being... See more

Product

Consumers find product experiences to be ambiguous. While some reviewers express satisfaction with their... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report an easy and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Tiffany was great to deal. Super friendly and helpful with all our questions. Told her what we wanted she gave us a few options to choose from and a week later we had everything delivered. Delivery gu... See more

Company replied

Rated 5 out of 5 stars

The people from delivery to the order was unbelievable. The kindness and understanding from all the staff, and compassion, was mind blowing. I wanna give a huge huge kudos to Sue, Christine, as well a... See more

Company replied

Rated 5 out of 5 stars

I have been with Easy Home for many many years at least 15. Rented computer, couch, washer, dryers,oven and recently gaming electronics. I've always dealt with Sue. She goes above and beyond for... See more

Rated 5 out of 5 stars

Anik at the North bay location made the process so incredibly easy. Explained everything in great detail. Very excited for my new washer and dryer. Definitely recommend to anyone who is looking for a... See more

Company replied


Company details

  1. #4 of 10 best companies in Furniture Store

Written by the company

easyhome provides Canadians with affordable, flexible lease-to-own solutions for furniture, electronics, appliances, and more.


Contact info

  • City Centre Drive 33, L5B 2N5, Mississauga, Canada

  • easyhome.ca

4.6

Excellent

TrustScore 4.5 out of 5

403 reviews

5-star
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Rated 5 out of 5 stars

That staff are great kami and marc are…

That staff are great kami and marc are the best. Very understanding ,and willing to work with you to resolve issues if having time

January 31, 2026
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Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Always so helpful

Always so helpful

January 30, 2026
easyhome logo

Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Hospitality and understanding

Hospitality and understanding

January 30, 2026
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Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 2 out of 5 stars

I was disappointed because there was a…

I was disappointed because there was a dinette suite missing and I was not informed.

January 29, 2026
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Reply from easyhome

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-502-3279.

Rated 5 out of 5 stars

I’m happy with the experience

The employee was so helpful and willing to explain the process to me

January 29, 2026
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Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 4 out of 5 stars

Great help and fast service

Great help and fast service

January 29, 2026
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Reply from easyhome

Hi, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Rosie rocks

Rosie was very kind and knowledgeable. She made it a seamless process for me !

January 28, 2026
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Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

You guys are very polite

Great conversation with you

January 28, 2026
easyhome logo

Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

I got served almost right away

I got served almost right away. They answered any questions I had.

January 25, 2026
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Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Amazingly easy !!

Amazingly easy !!! Whole process done within 20min.

January 24, 2026
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Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

quick and easy process

quick and easy process

January 24, 2026
easyhome logo

Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Kind and respectful personnel

Kind and respectful personnel

January 25, 2026
easyhome logo

Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 1 out of 5 stars
easyhome logo

Reply from easyhome

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-502-3279 so we can look into this right away.

Rated 3 out of 5 stars

Friendly staff and easy negotiating but…

Friendly staff and easy negotiating but make sure you ask about all hidden fees. Didn't know about their 15% monthly service fee till they gave me the total then I had to ask. Also didn't appreciate them soliciting my references 😒.

January 23, 2026
easyhome logo

Reply from easyhome

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-502-3279.

Rated 5 out of 5 stars

i loved it

i loved it , it was great this was the only way that i was the only way i get to get the things we needed

January 21, 2026
easyhome logo

Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 4 out of 5 stars

Darren was very helpful and friendly

Darren was very helpful and friendly. Got us what we needed

January 21, 2026
easyhome logo

Reply from easyhome

Hi, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

I had a good experience and I can't… Wait to do more business

I had a good experience and I can't wait to get my stuff. I'm excited! Also Milo he is the best hands down worker at easy home they've ever had
Sarah Bianchi

January 17, 2026
easyhome logo

Reply from easyhome

Hi, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 4 out of 5 stars

New bed experience

Purchasing this bed has already been a game changer for me.

January 18, 2026
easyhome logo

Reply from easyhome

Hi, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

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