easyhome Reviews 403

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, professionalism, and willingness to go above and beyond to assist with various needs and questions. The service is frequently highlighted as excellent, with many people appreciating the efficiency, speed, and overall positive user experience, making interactions pleasant and productive. However, some customers also noted issues with product quality, reporting receiving items that were wobbly, scratched, or broken, or not as expected. A few other people also felt that there was a lack of clear communication regarding product details and additional fees, leading to confusion and dissatisfaction.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, friendliness,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the staff for being... See more

Product

Consumers find product experiences to be ambiguous. While some reviewers express satisfaction with their... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report an easy and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Tiffany was great to deal. Super friendly and helpful with all our questions. Told her what we wanted she gave us a few options to choose from and a week later we had everything delivered. Delivery gu... See more

Company replied

Rated 5 out of 5 stars

The people from delivery to the order was unbelievable. The kindness and understanding from all the staff, and compassion, was mind blowing. I wanna give a huge huge kudos to Sue, Christine, as well a... See more

Company replied

Rated 5 out of 5 stars

I have been with Easy Home for many many years at least 15. Rented computer, couch, washer, dryers,oven and recently gaming electronics. I've always dealt with Sue. She goes above and beyond for... See more

Rated 5 out of 5 stars

Anik at the North bay location made the process so incredibly easy. Explained everything in great detail. Very excited for my new washer and dryer. Definitely recommend to anyone who is looking for a... See more

Company replied


Company details

  1. #4 of 10 best companies in Furniture Store

Written by the company

easyhome provides Canadians with affordable, flexible lease-to-own solutions for furniture, electronics, appliances, and more.


Contact info

  • City Centre Drive 33, L5B 2N5, Mississauga, Canada

  • easyhome.ca

4.6

Excellent

TrustScore 4.5 out of 5

403 reviews

5-star
4-star
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1-star

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Rated 1 out of 5 stars

Never received bed on Friday as told I…

Never received bed on Friday as told I would. Now bed isnt coming until Monday. I had to make alternative sleeping arrangement.

February 22, 2026
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Reply from easyhome

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-528-3279.

Rated 5 out of 5 stars

Everyone is amazing here in…

Everyone is amazing here in stephenville. Nl easy staff are kind and very fast workers

February 21, 2026
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Reply from easyhome

Hi Karolann, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Good people and will work with you

Just got off the phone with Hunter and all the rest of the guys at easy home they’re really good and they worked with me when they didn’t have to. I really appreciate what they did for me. I can say the thunder Bay team is awesome. Thanks guys. - axl.f

February 20, 2026
Unprompted review
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Reply from easyhome

Hi Axl, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team! We think you are pretty awesome too!

Rated 5 out of 5 stars

Saff member's amazing

I have been a long time customer of Easy Home. They are amazing when you go into there place or over the phone. They answer any of your question you may have about the items you are looking to purchase. If any issues you have They correct it in a timely fashion. I also have recommend friend to go purchase her laptop.

February 19, 2026
Unprompted review
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Reply from easyhome

Hi Jenn, thank you so much for your kind words and for being a long time and loyal customer! We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 4 out of 5 stars

Always there when you need something .

Definitely management makes a huge difference in my experience

February 19, 2026
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Reply from easyhome

Hi Cherry, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

The employees are always great to deal with

The employees are always great to deal with and eager to help. Great service with delivery of my product the same day.

February 18, 2026
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Reply from easyhome

Hi Sheila, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Great experience

Went in for a TV package, sale rep and managers were very involved after they didn't have the brands I was looking for and ensuring delivery. Price and quality was there and everything done nice and fast no issues

February 15, 2026
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Reply from easyhome

Hi Lionel, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Good

Good service and excellent to deal with

February 15, 2026
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Reply from easyhome

Hi Stanley, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Milo was amazing amazing customer…

Milo was amazing amazing customer service

February 14, 2026
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Reply from easyhome

Hi Jeff, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Storefront was excellent

Storefront was excellent

February 14, 2026
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Reply from easyhome

Hi Renee, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Tiffany

Tiffany! Love her! Shes amazing!

February 8, 2026
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Reply from easyhome

Hi Jessica, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

Delivery was a day late

Delivery was a day late, I had to j
Help unload and bring in my house. Was supposed to be a tv and sound bar package but only received the tv.

January 30, 2026
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Reply from easyhome

We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-502-3279.

Rated 5 out of 5 stars

Customer service was top notch

Customer service was top notch, Helen was amazing at listening to my needs and concerns, and made it very easy to pick the couch that I was after.

February 12, 2026
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Reply from easyhome

Hi Heather, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Great Service

What made my service so great was the customer service the follow-up the follow-through the most convenient options and the service rate through till my product arrived also great product I definitely recommend these people this service and this products to anybody I will use them in the future thank you the team of easy home I love my bed

February 12, 2026
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Reply from easyhome

Hi Angela, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

customer service

I was going through a rough patch and the store had no compassion I tried to make a payment arrangement and was shut down and told not to contact them anymore , very frustrating from a customer stand point where I was doing everything possible to pay and need an extra two days , for a store to not want to take my payment is just rediculous

I think you need to look into how your contract looks and how stores handle customers as this wasn’t a very good interaction at all

February 11, 2026
Unprompted review
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Reply from easyhome

Thank you for sharing your concerns, and we regret that we fell short of your expectations. Please contact us at 1-888-528-3279 so we can review the issue together and work toward a resolution.

Rated 5 out of 5 stars

Consultation was nice and quick

Consultation was nice and quick, I was happy with customer service

February 8, 2026
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Reply from easyhome

Hi Janette, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

It is nice to know the people working…

It is nice to know the people working there. They are courteous, friendly and answer all your questions. Very helpful finding what you need.

February 8, 2026
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Reply from easyhome

Hey Katherine, thank you so much for your kind words, this is great to hear!! We’re delighted to hear you had a great experience and will share your feedback with our team!

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