Easylifting stairlifts service  Reviews 

58
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Promptly replied to my enquiry for my broken stairlift. Engineer Sam came & replaced what was necessary to get it up and running again. He kept us informed throughout the works so there were no hidden... See more

Rated 5 out of 5 stars

Michael Commins Nothing is too much trouble for Sam he is always cheerful and very helpful whilst explaining what he is doing. Kim, the first point of contact is also very helpful, if she says she w... See more

Company replied

Rated 5 out of 5 stars

I’ve used this company twice now in an emergency, Sam was the engineer on both occasions, he is very pleasant and got to grips with the problem Immediately, he explained what had happened keeping me... See more

Rated 5 out of 5 stars

We had a problem with our stairlift.We telephoned Easy lifting.staff polite.Sam the engineer tried to fix over the phone but not possible.He came out same day late afternoon He was so polite and profe... See more

Company details

  1. Mobility Equipment Supplier

Written by the company

We Provide a general stair lift service and repairs, including supply and installations of new reconditioned, maintenance and support to all makes and models of stair lifts, from Stannah, Acorn/Brooks, Handicare/Minivator, Thyssenkrupp.


Contact info

4.8

Excellent

TrustScore 5 out of 5

58 reviews

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4.8

All reviews

(58)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

First class service

First class service, goes above and beyond. Really friendly and good value for money.Highly recommended.

May 9, 2025
Unprompted review
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Reply from Easylifting stairlifts service

Thank you Gill for your fantastic review! We're thrilled you found our service first-class, friendly and great value. Your recommendation means the world to us!

Rated 5 out of 5 stars

Excellent service

Excellent service. Sam was extremely kind and helpful and did a wonderful job. The stairlift itself is brilliant and exactly what we needed. The lady on the phone was lovely and made us feel valued. Couldn’t recommend enough.

May 9, 2025
Unprompted review
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Reply from Easylifting stairlifts service

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that Sam provided such kind, expert service and that your new stairlift is perfect for your needs. It’s also lovely to know our team made you feel valued—that’s exactly the experience we aim for.
Your recommendation means the world to us! If you ever need anything, we’re always here to help.

Warmest thanks

Rated 5 out of 5 stars

Brilliant service…

Brilliant service super fast and reliable. Very respectful of your property. Recommended 100%

May 9, 2025
Unprompted review
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Reply from Easylifting stairlifts service

Thank you Joyce for your fantastic 5-star review! We're thrilled you found our service fast, reliable, and respectful of your home. Your 100% recommendation is the highest compliment we could receive!

Rated 5 out of 5 stars

Excellent service highly recommend to…

Excellent service highly recommend to anyone who needs a stairlift fabulous engineer

May 9, 2024
Unprompted review
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Reply from Easylifting stairlifts service

Thank you Martin for your wonderful recommendation! We're delighted you had such a positive experience with our engineer and service. Your kind words mean everything to our team!

Rated 5 out of 5 stars

Excellent service,friendly reliable…

Excellent service,friendly reliable superb customer service, 100 percent recommend

May 9, 2025
Unprompted review
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Reply from Easylifting stairlifts service

Thank you for your 100% recommendation - we're absolutely thrilled you found our service excellent, friendly and reliable! Feedback like yours makes our team so proud.

Rated 5 out of 5 stars

I have been using easylifting for years…

I have been using easylifting for years and never let us down . always on time and service is great too

May 8, 2025
Unprompted review
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Reply from Easylifting stairlifts service

Thank you Maria for being such a valued customer all these years! Your trust means the world to us. We're proud to have consistently delivered reliable, on-time service for you - that's the EasyLifting promise

Rated 5 out of 5 stars

My dad's stairlift broke down today

My dad's stairlift broke down today. I rang Easylifting at around 2 pm. I explained the problem. A few minutes later Sam rang me and said he would be here by 3.15. At exactly 3.15 his van pulled up. About 20 minutes later it was all fixed again. Can't recommend this firm enough

May 6, 2025
Unprompted review
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Reply from Easylifting stairlifts service

Thank you so much Mr Graham for sharing your experience—we truly appreciate it! We understand how stressful it can be when a stairlift stops working, and we’re so glad Sam could provide such a swift and efficient solution for your dad. Punctuality and reliability are at the heart of what we do, and it’s wonderful to hear we delivered on that promise for you.

Your recommendation means the world to us, and we’ll be sure to pass your kind words on to Sam. If you ever need anything in the future, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Excellent service very polite and very…

Excellent service very polite and very knowledgeable prompt service can’t recommend them enough will use this company again let down by a larger company

April 29, 2025
Unprompted review
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Reply from Easylifting stairlifts service

Thank you Mrs or your wonderful recommendation! We're delighted you found our team knowledgeable, polite and prompt - especially after being let down elsewhere. Your loyalty means everything to us, and we can't wait to serve you again!

Rated 1 out of 5 stars

What a complete joke of a person…

What a complete joke of a person running this outfit. He fitted the chairlift but first sign of a problem he won’t answer his calls or text messages, he’s a snake, to treat people like this is disgusting especially vulnerable people and don’t do you dare say my review is fake as you have in the past with other reviews I have evidence

February 16, 2024
Unprompted review
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Reply from Easylifting stairlifts service

Hi Moo Thank you for your message and for expressing your concerns.
I understand how frustrating this situation must be. I want to clarify that the issues with your stairlift occurred after the two-year warranty period had expired. Additionally, it appears that the problem arose from improper use of the stairlift.

Since you live over 70 miles away, we recommended reaching out to a local company for assistance to ensure you receive timely support. This approach helps provide quicker resolutions for our customers in distant locations.

I genuinely appreciate your feedback, and we take every concern seriously. If there's anything further I can assist you with or clarify, please let me know.

Rated 5 out of 5 stars

Excellent service

Excellent service from Sam who came out the same day and serviced my dad’s stair lift. Nothing was too much trouble. Very much appreciated. Thank you Sam

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

The service given by Sam was first…

The service given by Sam was first class.

My Dad was struggling with the whole concept of having a stairlift after being independent all his life. However once he decided the stairlift was a must we started to have a look around.

Easy lifting Staircases were recommended to us by My Dads health worker she used them for her Mum.

We contacted Sam and he came out for the initial survey 2 days later. He was polite knowledgable and kept us informed all the way along. 3 days later the stair lift was installed. This only took an hour and everything was left clean and tidy.

To make things even better the price was amazing.

I cannot recommend these guys enough.

Thanks Sam

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Excellent service.
Used this company several times over the last 3 to 4 years. Always came out same day and repaired same day.
Would highly recommend.

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

What a fantastic company

What a fantastic guy to talk to very helpful. Very knowledgeable absolutely brilliant cannot recommend him any more. Really appreciate the time and effort you put in thank you.

August 10, 2023
Unprompted review
Rated 1 out of 5 stars

I called easy lift yesterday

I called easy lift yesterday. After I had fitted the stair lift into my elderly relatives house. The stair lift was fitted but we was having problems with the wiring. After talking to Sam and sending some photo over of the wiring. Sam eventually got back to me he called me and said it was a massive job and he would need to send at least 4 or 5 engineers out to sort it out.. straight away I smelt a scam here just ludicrous you would need 4 or 5 engineers to sort some wiring out.
I then decided to phone a good local electrician I knew he came out on is own and fixed it all in about half a hr :)
I have tried to respond but missed the 3 day deadline.
I don't go round writing reviews frequently. I was annoyed at what I had been told by Sam. And if i had been a elderly or vulnerable person on the phone I probally would have agreed to letting your 4 or 5 engineers turn up.. I'm totally against people being hurt or scammed in anyway and I will report it when ever I can or think it is going on.
You originally apologised for what Sam had said saying he shouldn't have. Now you have retracted this and your trying to twist it well I'm just a customer who could have been. And the more I hear from you the more I dislike.

July 13, 2023
Unprompted review
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Reply from Easylifting stairlifts service

Dear Neil Hallows

Thank you for sharing your concerns regarding the review you left . We are disappointed to hear about your negative experience and the possibility of a competitor attempting to tarnish our reputation with a false review.

At Easylifting Stairlifts service , we take our customers' feedback seriously and value their trust. We would like to assure you that the claim of needing to send 4 or 5 engineers for a wiring job is highly unlikely and does not align with our professional standards. We strive to provide efficient and effective service, ensuring that the appropriate number of experts is assigned to each task based on its complexity.

Rest assured that we will be taking the necessary steps to report this review and address the situation with the platform provider, Trustpilot. We believe in maintaining an honest and transparent environment so that customers can make informed decisions about our services.

If you have any further concerns or questions, we encourage you to reach out to our customer support team. We value your support and will continue to work hard to exceed your expectations.

Thank you for your understanding and for being a valued customer.

Best regards,
Mark Leonard
Easylifting stairlifts

Rated 5 out of 5 stars

Always obliging

Always obliging , Sam the engineer is always efficient ,friendly and on time . He will always try and fit you in ,in an emergency . I have used this company for over ten years without any complaint . Excellent value for their service. Thanks Mrs Murphy .

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

Stairlift fitted for my father .

I highly recommend EasyLifting Stairlifts to anyone in need of stairlift installation services. They provide outstanding customer service, quality workmanship, and great value. Thanks to their help, my dad now has a safe and reliable way to move around the house with ease and independence.”

June 20, 2023
Unprompted review
Rated 5 out of 5 stars

Reconditioned Stairlift

I recently had EasyLifting Stairlifts recondition my parents' 23-year-old stairlift, and I must say, they did a fantastic job! They exceeded our expectations and made the stairlift look and function like new again.

The engineer was friendly, professional, and easy to work with, and they kept us informed throughout the entire process. We were pleasantly surprised by the cost which was very fair, considering the quality of the work that was done.

Overall, I highly recommend EasyLifting Stairlifts to anyone who needs stairlift repairs or reconditioning services. They provided outstanding workmanship at a reasonable price, and my parents now have a safe and reliable stairlift that will serve them well for years to come.

Thank you, EasyLifting Stairlifts, for a job well done!

June 22, 2023
Unprompted review

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