easylocks Reviews 2,475

Easy to order online. Quick delivery. Part of the item was the wrong size but they sent out a replacement ASAP. Would definitely use again.

I ordered some hinges in the afternoon and received them next morning . Good quality item too

Had to cut down the mushrooms as they were to ling for the window. Apart from that excellent

Very speedy delivery, website easy to use and even got email confirmations for each stage of the order. Overall very impressed with the service.

I ordered 3 shutter locks on Friday and I paid over the extra delivery charge to make sure I get them on a Saturday. Advisor charged me the extra and reassured me that I will definitely get them the following day (saturday). I completed the order.i didn't get an email confirmation, Saturday came and went, no delivery, Sunday was the same, got to Wednesday, still no delivery, rang them up and I was told that because my postcode falls into the Highlands area, the delivery company couldn't deliver straight away. I looked this up. My postcode is NOT in the Highlands. So that was just a pathetic excuse. Then they also took my email address again and I later got an email that Wednesday that my parcel has been lost in transit. I did get my refund but this company is a joke, they put the blame on anyone else but themselves. Train your advisors better rather than let them reassure people before actually knowing stuff. Really annoying. You can get the same things cheaper and quicker in ebay. Don't waste your time with this company.

hows that for adjustment? your colleague had to double check the email address on wednesday due to me not receiving the email when i ordered on the friday before. And your colleague should have done checks once i mentioned the postal code before reassuring me that i will get the delivery the next day. it should not be upto DPD to tell us when our delivery is due, if we have been told to make a extra payment for it to be next day, we should have it the next day, you took my money and told me the situation after, if i'd known before that i wouldn't receive my delivery the next day then i wouldn't have ordered from you in the first place.

poor communication, no stock, didn't arrive, incorrect infromation.
told had been dispatched when hadn't. not replying to emails.

Ordered a cylinder paid for 1st class delivery and it's now been 8 days and I'm still waiting for the delivery.

Found the product easily with colour and hand choices prominent.
Prompt delivery.

I ordered and paid for a Titon espag right-handed window handle. They sent me a left. I returned it with order number and original invoice. After emails and two phone calls, I always had the reply "we will resolve soon". In fact I was eventually told my handle was out of stock over the phone, my original order. I even said I'd accept a white one for the bathroom or as a back-up in an emergency.
No word in two weeks, no refund either, quick to take money.
So very poor in customer care I would recommend to avoid this company and go straight to a manufacturer for better service and respect. They owe me, and just keep ignoring my honest request for a handle.

very good service by phone - site not easy to negotiate - I wanted matched locks with extra keys and they have to ordered in a certain way. It way easier to ring sales to order them!

Excellent! Chatted over phone with easylocks as I had a specific question about keyed alike. Explained everything an I ordered online, delivered next day! Superb service, highly recommended.

Easy order, quick delivery - thanks!

Just what I wanted and delivered swiftly and suitably packed at a fair price. Excellent service.

Giod product description Smooth transaction and fast shipping

All round good experience. Will use again.