EasyMerchant Limited Reviews 2,256

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the company easy to deal with, praising the professional service and helpful staff. Many highlight the excellent quality of products, such as geotextiles and landscaping membranes, often available in a great range of sizes to prevent waste. The pricing is frequently mentioned as very good and competitive, offering great value for money. Reviewers also appreciate the fast and efficient delivery service, with many orders arriving promptly, sometimes even sooner than expected. However, some people were dissatisfied with delivery times, noting significant delays or unreceived orders, which caused inconvenience for their projects. Additionally, a few customers received damaged items or found issues with product cuts, impacting usability.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and prompt delivery... See more

Product

Reviewers mention positive feedback about product quality, often describing items as good quality, as... See more

Order

Reviewers highlight positive aspects of order, often finding the ordering process easy and the delivery... See more

Service

Clients share positive opinions on service, describing it as fantastic, great, and excellent from start to... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the excellent and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

EasyMerchant = "easy to deal with". A great range of size offerings in Geotextiles, enabling you to buy the exact size you need, rather than wasting unwanted or unused left overs, from a huge sheet t... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate the website for exactly what I wanted, blew away by the quality of the 7 inch guttering I ordered, from the brackets been strong and easy to clip in an out, an the joints super easy... See more

Rated 5 out of 5 stars

Easy professional company to deal with. I placed an order then my plans changed and didn't need the item. As it hadn't been dispatched they cancelled the order and refunded me straight away, no fuss... See more

Rated 5 out of 5 stars

Ordered on line by meter and price was very good, items arrived within a couple of days and the fabric was used with no issue, seems very good quality but postage was a little expensive, probably the... See more

Company replied


Company details

  1. Construction Material Wholesaler
  2. Construction Company
  3. Plumbing Supply Store

Written by the company

For builders, contractors and tradesmen in the construction industry who can not afford delays in receiving critical goods. EasyMerchant guarantees you get the products you need, on time to finish your project without delays or cost over-runs. We stock a complete range of drainage, ducting and building plastics, that are accurately picked and quickly shipped so that you can finish your projects on time, every time.

The highest rated online drainage merchant in the UK!

We understand that customer service is the single most important business aspect and our mission is to impress every single customer.

Fast and accurate free shipping for all orders over £120!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company

August 25, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Greg,
Thanks for your feedback, glad you rate us so highly!
Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Online convenience backed up with…

Online convenience backed up with customer service at the end of the phone. Good prices for landscaping membrane. Have used them before and would use again.

October 3, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Daniel,
Thanks for the review! We're glad you enjoy the convenience of ordering online with the support of our team when needed.
Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Competitive pricing

Competitive pricing, good choice of material sizes. Fast delivery service.

October 5, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi John,
Thanks for your feedback! We're pleased you found the prices competitive, the size options useful, and the delivery fast.
Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Super fast delivery

Very good price on the item and super fast delivery! Perfect!!

October 5, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Graeme,
Thanks for your review! Great to hear the price and fast delivery hit the spot.
Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Great

Great, they sell what I needed and delivered when they said they would and the price was great.

September 28, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Michael,
Thanks for the great feedback! Glad we had exactly what you needed!
Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Good price

Good price
Extremely fast delivery

October 4, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Lance,
Thanks for your review! Pleased you were happy with the price and the very quick delivery.
Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Very good product and excellent service

Very good product and excellent service

September 25, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Peter,
Thanks for the feedback! We're happy you were happy with both the product and the service.
Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Fast and as described

Fast and as described

October 3, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Paul,
Thanks for your review! Great to hear your order arrived fast and exactly as expected.
Kind regards,
The EasyMerchant Team

Rated 4 out of 5 stars

I ordered two items one arrived the…

I ordered two items one arrived the next day but the other didn't arrive so I called up the company and the man on other side made an enquiry and said it will come tomorrow and it did.

September 25, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Thanks for your feedback! We're glad the missing item was quickly sorted!
Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

EasyMerchant were very helpful…

EasyMerchant were very helpful throughout my order, great communication and excellent service. The goods arrived quickly and were of excellent quality. Highly recommend!

October 8, 2025
Unprompted review
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Leah,
Thanks for the fantastic review! Great to hear communication, service, and product quality all hit the mark.
Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Really great customer service

Really great customer service - helpful advice - went above and beyond to supply my order - thank you

September 25, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Janet,
Thanks for the lovely feedback! We're really pleased our team could help and go the extra mile for your order.
Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Fast next day delivery

Fast next day delivery. Used easymerchant many times and will continue to use in the future.

August 27, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Dominic,

Thanks for your review! We’re so glad you were pleased with the next-day delivery and that you keep choosing us for your orders - it really means a lot.

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Quick postage

Quick postage. Great product.
I would happily shop again.
Many thanks

September 1, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Robert,

Thanks for your review! We’re happy to hear you were pleased with the quick delivery and the product itself. Great to know you’d shop with us again!

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Happy to recommend them

This is the second time I have used EasyMerchant and
both times they have been easy to order from,
fast delivery and competitively priced. Happy to recommend them

September 2, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Adrian,

Thanks for your feedback! We’re so pleased to hear you’ve had two positive experiences with us - easy ordering, fast delivery, and good prices are exactly what we aim for. Thanks for the recommendation!

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

First time ordering from this company…

First time ordering from this company and will definitely order again.
Delivered on time. Great quality and good value for money.

August 28, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Ann,

Thanks for your review! We’re glad your first order went smoothly and that you were happy with the quality, value, and delivery. Great to hear you’ll be ordering again!

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Good quality quick delivery

Purchased T1000 geo textile. I called beforehand to check suitability for my job and received clear, concise, and helpful advice in advance. The geotextile arrived promptly, well packaged, and was of good quality.

August 9, 2025
Unprompted review
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Ricky,

Thanks for your detailed review! We’re pleased the advice you received was clear and helpful, and that the geotextile arrived promptly and in good condition. Great to hear it was just right for the job!

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Simple order process

Simple order process, helpful staff when called, goods delivered as required and on time.

August 5, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Alan,

Thanks for your feedback! We’re glad the ordering process was simple, our team were able to help over the phone, and your delivery arrived as expected.

Kind regards,
The EasyMerchant Team

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