EasyMerchant Limited Reviews 2,256

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the company easy to deal with, praising the professional service and helpful staff. Many highlight the excellent quality of products, such as geotextiles and landscaping membranes, often available in a great range of sizes to prevent waste. The pricing is frequently mentioned as very good and competitive, offering great value for money. Reviewers also appreciate the fast and efficient delivery service, with many orders arriving promptly, sometimes even sooner than expected. However, some people were dissatisfied with delivery times, noting significant delays or unreceived orders, which caused inconvenience for their projects. Additionally, a few customers received damaged items or found issues with product cuts, impacting usability.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and prompt delivery... See more

Product

Reviewers mention positive feedback about product quality, often describing items as good quality, as... See more

Order

Reviewers highlight positive aspects of order, often finding the ordering process easy and the delivery... See more

Service

Clients share positive opinions on service, describing it as fantastic, great, and excellent from start to... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the excellent and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

EasyMerchant = "easy to deal with". A great range of size offerings in Geotextiles, enabling you to buy the exact size you need, rather than wasting unwanted or unused left overs, from a huge sheet t... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate the website for exactly what I wanted, blew away by the quality of the 7 inch guttering I ordered, from the brackets been strong and easy to clip in an out, an the joints super easy... See more

Rated 5 out of 5 stars

Easy professional company to deal with. I placed an order then my plans changed and didn't need the item. As it hadn't been dispatched they cancelled the order and refunded me straight away, no fuss... See more

Rated 5 out of 5 stars

Ordered on line by meter and price was very good, items arrived within a couple of days and the fabric was used with no issue, seems very good quality but postage was a little expensive, probably the... See more

Company replied


Company details

  1. Construction Material Wholesaler
  2. Construction Company
  3. Plumbing Supply Store

Written by the company

For builders, contractors and tradesmen in the construction industry who can not afford delays in receiving critical goods. EasyMerchant guarantees you get the products you need, on time to finish your project without delays or cost over-runs. We stock a complete range of drainage, ducting and building plastics, that are accurately picked and quickly shipped so that you can finish your projects on time, every time.

The highest rated online drainage merchant in the UK!

We understand that customer service is the single most important business aspect and our mission is to impress every single customer.

Fast and accurate free shipping for all orders over £120!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery of a reasonably priced…

Fast delivery of a reasonably priced and quality product. The best is to be able to buy what you need rather than a set length. No waste....much better! Cant fault their service.

August 4, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi John,

Thanks for the great review! We’re delighted you found the product both high quality and good value, and that being able to order exactly what you need worked well for you. No waste—that’s what we like to hear!

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Very quickly delivered

Very quickly delivered

July 31, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Susan,

Thanks for your review! We’re happy to hear your order was delivered so quickly.

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

1st time used no problems

1st time used no problems

August 4, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Kevin,

Thanks for your feedback! We’re pleased your first order with us went smoothly with no issues.

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Quick delivery

Kept informed through to delivery

August 2, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Christine,

Thanks for your review! We’re glad you were kept updated right through to delivery, communication is something we really value.

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Great choice in sizes of geo textile…

Great choice in sizes of geo textile membranes and fast free delivery. I will definitely be ordering again

August 3, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Gary,

Thanks for your review! Great to hear you liked the choice of Geotextile sizes and the fast, free delivery. We’ll be ready to help again whenever you need us!

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Membrane textile

Fast delivery. And very good quality. Thanks.

August 2, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi there,

Thanks for your review! We’re so pleased you were happy with the delivery speed and product quality.

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Paul,

Thanks for your feedback! We’re pleased you were happy with the prices and prompt delivery.

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

concise friendly advice

very friendly advice to a complete novice.
Very efficient, kept in touch re availability of the products I needed.

July 30, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi there,

Thanks for your kind words! We’re really glad we could offer friendly advice and keep you updated on product availability. Happy to hear everything went smoothly.

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Totally reliable

Clear info on website and very fast delivery

July 29, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi River,

Thanks for your review! We’re pleased you found the website clear and that your order arrived quickly.

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Ordered on line by meter and price was…

Ordered on line by meter and price was very good, items arrived within a couple of days and the fabric was used with no issue, seems very good quality but postage was a little expensive, probably the norm and not down to the retailer.
Will be ordering more very shortly and purchasing it from easymerchant.

July 29, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi there,

Thanks for your review! We’re glad you found the quality good and the ordering process easy, even by the metre. We understand delivery costs can be frustrating, but we really appreciate your understanding and your plan to order again soon.

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, delivery came true following day! Great service

July 28, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Paula,

Thanks for the lovely feedback! We’re so pleased our team could help and that your delivery arrived the very next day. Great to hear you were happy with the service!

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Decent prices and delivery.

Decent prices and delivery.. Spot on.

June 25, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi James,

Thanks for the great feedback! We're glad you found the prices and delivery spot on - just what we aim for.

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

excellent service

June 30, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi there,

Thank you for the kind words! We’re so glad you were happy with the service.

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

I received my order fast

I received my order, well packedged and quickly. Thanks guys

June 28, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Steven,

Thanks for the review! We’re really pleased your order arrived quickly and well packaged. Appreciate the support!

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

No hassle

No hassle. Quick delivery

June 25, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Alan,

Thanks for your feedback! Great to hear everything was hassle-free and arrived quickly - just how it should be.

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Good product

Good worth buying quick delivery

June 25, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Owen,

Thanks for your review! We’re pleased to hear you were happy with the product and delivery. Glad it was worth it!

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

EasyMerchant = "easy to deal with".

EasyMerchant = "easy to deal with".
A great range of size offerings in Geotextiles, enabling you to buy the exact size you need, rather than wasting unwanted or unused left overs, from a huge sheet that other companies only offer and supply. Nice prompt 9am delivery from DHL. Would recommend and will buy from these people again....

June 24, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Liam,

Thanks for the fantastic review! We're really glad our range of Geotextile sizes made life easier - and great to hear DHL got it to you bright and early. We appreciate the recommendation and look forward to helping you again!

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

I would definitely use this company again

Products as described ie drainage crate and ground to MOT barrier membrane. Delivery as predicted on time.

April 28, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi there,

Thanks for the review! We're glad to hear everything arrived as described and right on time. Great to know the transaction was smooth - we hope to help again on your next project!

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Great company

Great company. Easy Transaction and prompt delivery

June 3, 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi there,

Thanks for the kind words! We're really pleased to hear everything went smoothly and your delivery arrived promptly. Appreciate you choosing us!

Kind regards,
The EasyMerchant Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look