EBC Brakes Direct Reviews 3,530

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, particularly the brake pads and discs, noting their superior performance and build. People frequently highlight the efficiency of the delivery service, with many orders arriving quickly and on time. The overall ordering process is often described as easy and straightforward, and the customer service is commended for its helpfulness and clear communication. However, some customers experienced issues with incorrect parts being sent or problems with the delivery service, including delayed shipments or unexpected delivery times. A few people also found the flat rate postage for small items to be excessively expensive.

What people talk about most

Product

Customers consistently note positive experiences with product quality and performance. Many reviewers praise... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed of delivery,... See more

Quality

Users describe positive interactions with quality, consistently praising the superior performance and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the great service, quick... See more

Order

Reviewers highlight positive aspects of the ordering process. Customers consistently praise the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

OE replacement for my 2017 Leon FR ST. Plain disc and standard pads. Very much improved initial bite followed by a linear and superior bite thereafter. Thoroughly recommend these over other afterma... See more

Rated 5 out of 5 stars

Ordered Friday morning, arrived Saturday. Used countless sets of the RPX race pads. They work so much better than most of the other pads I've tried and they're cheaper. Great that EBC caters for peop... See more

Company replied

Rated 5 out of 5 stars

EBC Brakes provides an outstanding product that surpasses manufacturer quality (Toyota OEM). One set of discs, both front and rear, for a Verso in 10 years, 2 sets of Green pads in the same time perio... See more

Company replied


Company details

  1. Auto Parts Store
  2. Motorcycle Shop

About EBC Brakes Direct

Written by the company

EBC Brakes Direct is your number one source for brake products for cars and motorcycles with same day shipment of over ten thousand quality brake parts. We sell only the very latest EBC materials and can help with any fitment or technical issues 9-5 weekdays with our experienced group of sales staff and technicians.
EBC Brakes Direct

Fast and Free Shipping

Free next day deliver on most orders

Most orders will be delivered next day and shipping is free - order must be £50 or more after all discounts and taxes and free shipping only applies to mainland UK. Please check our website for further details to ensure your area is included in our free shipping offer.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good product

Good product, good price, very helpful staff and fits perfectly. As a professional mechanic for over 25 years, EBC is one of the only brands I trust for brakes on my cars. Cheers everyone 👍

July 26, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great product

Great product, fair price, clear website, fast delivery. Recommended

July 24, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Very helpful and fast delivery

Very helpful and fast delivery
Many Thanks will be back

July 17, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Best brakes by far

Only brakes I’ll be buying from now on. Had original on my Lexus and squealed horrendously put EBC on no more squealing and amazing stopping power.

August 2, 2025
Unprompted review
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great experience with EBC

Great experience with EBC. Fast despatch, good communication and fantastic product.

July 22, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great products

Great products and delivered on time.

July 21, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great service as always.

Great service as always.

Bought GD discs and Red Stuff pads for both axles, delivery was very quick, communication good and everything well packaged.

July 21, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Met the EBC team at Goodwood FOS

Met the EBC team at Goodwood FOS. They checked availability and price. They also had a special FOS offer. Ordered on the Monday with the FOS discount and received the pads on Tuesday. Great price and next day delivery.

July 14, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Good prices and technology

Good prices and technology. A quality product.

July 18, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Happy customer

I have been happy with all the previous EBC pads I have used so looking forward to trying out the greenstuff pads.

July 16, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 4 out of 5 stars

Good service and great delivery

Good service and great delivery. EBC brake pads are fitted and work very well. One star docked due to higher prices than others after P&P and VAT added. Used a 20% discount code to bring price in line with other suppliers.

July 16, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

Thank you very much for your kind words, we are grateful you had a good buying experience and love our products.

I'm very sorry you are not satisfied with the price, we are aware we are slightly more expensive than other places, however that is because we are part of the manufacturer themselves and therefore, only sell the retail value of the products.

Hopefully we see you order again from us in the future!

Kind regards,

EBC Brakes Direct Team

Rated 5 out of 5 stars

Easy simple fast

Everything was easy and simple, from finding the right discs and pads and ordering them. And delivery was fast really really fast. Definitely recommend, and will be coming back.

July 15, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Nice little upgrade on my cooper S

Nice little upgrade on my cooper S, looks better, stops better er!

July 4, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery, the pads fit perfect and braking performance is restored.

July 4, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Brakes got delivered quickly and the…

Brakes got delivered quickly and the performance is incredible

July 8, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 2 out of 5 stars

delayed delivery

I Ordered the pads on the 30th of June and received them on the 21st of July. Purely a courier related issue however I believe EBC should reconsider their shipments with UPS as the service was really poor.

June 30, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Hi Alberto,

Thank you for your feedback. We’re sorry to hear about your experience, but we’d like to clarify that the delivery issue was not due to UPS, but rather an incorrect postcode provided when the order was placed.

As soon as the issue came to our attention, we worked promptly with UPS to try and resolve it—even though the mistake was outside of our control. We always aim to provide the best possible service and feel this situation doesn’t accurately reflect the effort we made to assist or the reliability of UPS's delivery service.

We hope you’ll consider updating your review to reflect the full context, as we’ve communicated previously via email.

Rated 5 out of 5 stars

I like the instant improvement HH pads…

I like the instant improvement HH pads give the braking on my motorbike. I have fitted EBC to all makes of bike that I have owned and they always fit well.
Fast turnaround from online order to delivery.

June 30, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 1 out of 5 stars

Horrible brakes noise is bad .loud from…

Horrible brakes noise is bad .loud from the pads and discs actual bits crap I couldn't wait to bin them biggest waste of money on the market you may as well use wood 🙄

July 21, 2025
Unprompted review
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon, we're sorry to hear about your experience. We haven’t had any messages or contact from you before this, so we didn’t have the chance to help resolve the issue. If you'd like to get in touch directly, we’re happy to look into it and see what can be done. Customer support is important to us, and we're here if you need us

Rated 5 out of 5 stars

Clutch holder

Bought an item on line following a recommendation from a friend- clutch holding tool and it is indeed superb. Arrived really quickly and is a quality addition to my toolkit.

July 5, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

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