EBC Brakes Direct Reviews 3,530

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, particularly the brake pads and discs, noting their superior performance and build. People frequently highlight the efficiency of the delivery service, with many orders arriving quickly and on time. The overall ordering process is often described as easy and straightforward, and the customer service is commended for its helpfulness and clear communication. However, some customers experienced issues with incorrect parts being sent or problems with the delivery service, including delayed shipments or unexpected delivery times. A few people also found the flat rate postage for small items to be excessively expensive.

What people talk about most

Product

Customers consistently note positive experiences with product quality and performance. Many reviewers praise... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed of delivery,... See more

Quality

Users describe positive interactions with quality, consistently praising the superior performance and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the great service, quick... See more

Order

Reviewers highlight positive aspects of the ordering process. Customers consistently praise the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

OE replacement for my 2017 Leon FR ST. Plain disc and standard pads. Very much improved initial bite followed by a linear and superior bite thereafter. Thoroughly recommend these over other afterma... See more

Rated 5 out of 5 stars

Ordered Friday morning, arrived Saturday. Used countless sets of the RPX race pads. They work so much better than most of the other pads I've tried and they're cheaper. Great that EBC caters for peop... See more

Company replied

Rated 5 out of 5 stars

EBC Brakes provides an outstanding product that surpasses manufacturer quality (Toyota OEM). One set of discs, both front and rear, for a Verso in 10 years, 2 sets of Green pads in the same time perio... See more

Company replied


Company details

  1. Auto Parts Store
  2. Motorcycle Shop

About EBC Brakes Direct

Written by the company

EBC Brakes Direct is your number one source for brake products for cars and motorcycles with same day shipment of over ten thousand quality brake parts. We sell only the very latest EBC materials and can help with any fitment or technical issues 9-5 weekdays with our experienced group of sales staff and technicians.
EBC Brakes Direct

Fast and Free Shipping

Free next day deliver on most orders

Most orders will be delivered next day and shipping is free - order must be £50 or more after all discounts and taxes and free shipping only applies to mainland UK. Please check our website for further details to ensure your area is included in our free shipping offer.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent

Good price, top quality, quick delivery

August 21, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Andrew helping with brakes

I talked to mr. Andrew Bartosiak. He led me through the entire process of choosing which brakes I should get. He also helped me with my current brake problems.
Very nice guy!

September 4, 2025
Unprompted review
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Always better to order from them…

Always better to order from them directly. Next day delivery as well.
Thank you for your products. Super good.

July 15, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Absolutely great i got pads and disks…

Absolutely great i got pads and disks for front and back little bit of sqweek when cold but you can tell they are of good quality also even with high use low break dust left on alloys yellow stuff all the way thanks ebc great customer service aswell when I called to confirm fitments so happy 😊 10/10

August 14, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Technical support outstanding

Technical support was brilliant gave him the dimensions of my motorbike clutch. He gave me the serial number for the parts. Ordered the parts and they arrived the next day. Brilliant service
Cheers

August 14, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 3 out of 5 stars

Service was helpful and polite

Service was helpful and polite, unfortunately after ordering the part it was discovered as out of stock, EBC parts purchased from a third party at a cheaper price

August 14, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

Thank you very much for taking the time to leave some feedback, we are happy you found our customer service so good.

We can only apologise for the stock issue, we try to keep on top of stock as much as possible, and can only apologise for the inconvenience caused. Hopefully we will see you order from us in the future, as we would love to see your custom.

Kind Regards,

EBC Direct Team

Rated 5 out of 5 stars

Pretty good

Pretty good

August 13, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Very fast service

Very fast service, always ahead of due date.

Very good operations staff.

August 13, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great communication and support

Great communication and support. Delivery was quick and the product great

August 1, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Really fast postage for a good price

Really fast postage for a good price

August 6, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

They had stock of pads for my 2008…

They had stock of pads for my 2008 honda CBR 125
Easy ordering process
Reasonable price

August 5, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great service as always

Great service as always, products are always top notch and a go to for me to supply to my customers

July 29, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 3 out of 5 stars

Rotors but no pads

You’ve sold me the rotors, but failed to mention that you don’t currently have pads available that fit the car and also can’t confirm when they’ll be manufactured.

July 31, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning Andy,

I'm very sorry this happened, unfortunately this was something we were working on at the time of your order.

I can understand the frustration, however, it is sometimes very difficult to say how long it will take to develop new parts.

Thank you very much for your feedback

Kind Regards,

EBC Brakes Direct team

Rated 5 out of 5 stars

Very Quick delivery with lots of…

Very Quick delivery with lots of information. Good quality product

July 25, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 1 out of 5 stars

UPS abandoned the package at my door

UPS abandoned the package at my door. there is a photo of it left on the pathway. Package was not there when I looked. Email sent as UPS recommended but no reply. Poor delivery service from UPS and poor customer support from EBC!

July 20, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning Mark,

I am very sorry to hear you have had these problems, we do not condone things such as this, however as I am sure you can understand, this was out of our hands due to UPS error.

I have emailed you back now and will investigate this for you today.

Regards,

EBC Brakes Direct team

Rated 5 out of 5 stars

Quick delivery.

Quick delivery.

July 31, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great service and products.

Great service. Prompt and efficient. Products are good too.

July 29, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Excellent …

Very quick delivery kept informed regularly on status

July 28, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Helpful customer service

Helpful customer service, good products.

July 28, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great brake pads always a good fit and…

Great brake pads always a good fit and don’t fit anything else now many thanks

July 21, 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

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