The Ebor Jetworks Ltd Reviews 

248
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Came to my rescue having lost one of my jet earrings which were given to me as a present. A friend was visiting Whitby and took my earring with her to see if she could find an exact replacement pair,... See more

Rated 5 out of 5 stars

Online ordering was easy, and my pieces arrived more quickly than expected (especially as they needed to be shipped internationally!). I am pleased with the overall look and quality of what I order... See more

Rated 5 out of 5 stars

My necklace was posted quickly and with international tracking emailed through (important detail if ever there's a delay). It came quickly, not that that's in the jetworks control but just a note that... See more

Rated 5 out of 5 stars

I found this shop after looking for a mourning locket for my sister. It's a simple contemporary design and perfect for storing a photo and hair, not too heavy either. I made a perspex window for each... See more

Company details

  1. Jewelry Store
  2. Heritage Museum
  3. Heritage Preservation
  4. Jewellery Manufacturer
  5. Lapidary
  6. Natural History Museum

Written by the company

Whitby Jet jewellery, traditionally hand crafted in historic Whitby Jet workshop. Genuine Whitby Jet certified by our Accredited senior Gemmologist


Contact info

5.0

Excellent

TrustScore 5 out of 5

248 reviews

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5.0

All reviews

(248)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely shop

Ordered a pair of earrings, noticed the payment had been taken but didn't receive an email confirmation or any further communication. Called the phone number and the gentleman informed me there had been some website issues, they would check and call back. As it happened, my order arrived and I was about to call them back to inform them when they called me to say my order should arrive that day. Both people I spoke to were friendly and professional. The earrings were perfect. My mum was very happy with her birthday gift. I have had jewellery from them when I have visited the store in person too. A very interesting little shop where you can see some of the jet being prepared. The staff are very knowledgeable and seem to be a big part of the whitby community.

October 27, 2025
Rated 5 out of 5 stars

Great service

The service I received on line and previously in the shop has been excellent. The owner is very friendly and knowledgeable and any request is treated with care and efficiency.

October 16, 2025
Rated 5 out of 5 stars

quick and easy

quick and easy, have used shop in whitby, lost an earring and able to but replacements easily. Fantastic service

October 16, 2025
Rated 5 out of 5 stars

I called as there was trouble with the…

I called as there was trouble with the website I placed the order on and was reassured the order was received and on its way, the man I spoke to was happy to take my call, very helpful and made me feel my order mattered to them. And I love, love my new earrings, they are perfect and arrived that afternoon so thank you 😊

August 13, 2025
Rated 5 out of 5 stars

Great quality. Great service.

Ordered a pendant as a birthday present online. It arrived suitably presented in a black box inside a black bag. The pendant is beautiful and was very well received. I had to phone Ebor after ordering as there was a bit of an email communication glitch but I was instantly reassured by their response. In my experience, they are an excellent business and I would buy again with total confidence.

June 17, 2025
Rated 5 out of 5 stars

Excellent Craftsmanship

I visited Whitby a few months ago and bought a ring at the shop. I was really impressed at the craftsmanship and the gentleman in the shop was lovely. I could have stayed all day talking to him.
I needed a gift for my mentor as I am leaving my current role. I settled on some cufflinks and thought Whitby Jet would be unique. The cufflinks are beautiful and arrived beautifully packaged. I highly recommend this Jeweller.

June 4, 2025
Rated 5 out of 5 stars

An amazing gift

The gift i ordered looks amazing! It's arrived quickly and it was in tip top condition.

My partner was over the moon with it and it helped make a special day even more special

May 31, 2025
Rated 5 out of 5 stars

Went in looking for a new pinkie ring

Went in looking for a new pinkie ring. Explained that my current engagement ring had snapped after about 25years of wear and tear. This chap was actually working and finishing off a snake ring! Showed me it, I luvved it and it fitted perfectly. Polished it off and now is my pride and joy. Lovely fella, Twas a pleasure to watch a true craftsman at work 🙏🥰

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

Simply beautiful

Wow! What a beautiful piece of jewellery. I ordered online and the pictures really did not do the piece justice. Arrived in timely fashion in a lovely box.
Well worth the money. Will order again from eborjetworks

March 13, 2025

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