EBS d.a.c. Reviews 224

Ebs banking online is just the worst banking i’ve ever seen in this world. U cant even add your card to apple wallet or google pay, useless app authorization and another app ‚card manager’ but idk for what

Worst banking experience we ever had
Interest rates terrible
Very few offices
Do not blame the office staff but obviously their management policies are terrible
I try to keep as little as possible in my account
I would not recommend them to anyone
No comparison to any of the UK building societies we use
HOPE TO GET RID OF THEM SHORTLY

Rating minus 2

Absolutely useless. ZERO rating. Sack all of them

Would give a zero if possible. Almost impossible to access your own account, authenticator app is awful, messages sent to your paired device to confirm don't work. So easy to dump yourself out of your account online by mistake, then you have to go through the whole process all over again. So frustrating 😡 I can only hope that if I have so much difficulty accessing my own account that scammers are also as perplexed!

EBS is responsible for the public transport in Waterland area. Cancellations are rife and often without any explanations. The board will show that the bus is coming in x minutes, the time will come and go, but there won't be any buses coming. Public transport in much developed countries are a lot more reliable than EBS

Recently got a mortgage with EBS and I wish to thank Gabriela from Wexford branch, she made the whole process so easy for myself and my partner.
Whatever question I had, I just emailed (I understand she is very busy, so it was easier to write an email) and got a reply within the same day.
It was just a couple of months from our first meeting untill we moved to our forever home and I find it more than a reasonable timeframe as it involves more than just a bank (EBS) to finalise buying.
Gabriela was strict but fair, explained every step in the whole process.
I see some bad reviews here, but my ecperience with EBS is completely different.
5 stars from us!

The new owner sacked Esther and Paddy. Two of the nicest people you could meet. If you want a measure of the man look at the job he did running ( ruining )Bohemians football club.

No customer service. Nobody answers phone, messages left are ignored. 2 appointments made in person in branch to open savings account but, on the day of both occasions, EBS staff member said they were not "qualified" to open accounts. They already knew what I wanted to do when they organised the appointment. 4 visits to the branch, nil result - complete waste of time. Simply appalling service!

My mortgage experience with EBS. I had been working with another bank and they just gave me the run around and I was recommended to go to the EBS branch in Carlow. I have to say the person i dealt with was brilliant very clear when requesting further information explaining the whole process.
It did take some time to get through it all so sit back and brace yourself for the ride

They could have a better way to manage the way you give your documents like an online portal rather than sending via email which can be very messy

I did avail of a cash back offer which they kind of entice you in with if your expecting this to move into the house forget about it takes at least 2 months to get this into your account which i was a little bit surprised some people would depend on this for various things when moving into a new house

Not possible to get onto online banking after 6pm

Very helpful team at the branch in Killarney, very informative and helpful and an overall fairly pleasant experience from start to finish of the mortgage process.

Páraic and Katie

Somehow this building society has gone from great little service to save money with.. to a massive pain in the rear. The HOOPS you have to jump through to access your OWN money.
Cannot log in to app at all because access code never works. Lord forbid you change phones because that's out the window.
Changed services to 1 teller and its now a cold feel no actual customer service.
I predict this bank falling the way Irish Nationwide did.

Very prompt and professional service with my first time buyer mortgage application. It took less than a month and I received my approval today 🙂. Was disappointed with AIB and BOI completely. Highly recommended.

It's a very basic service EBS provides.
Basic account with no fees - great!

The absolute worst online banking experience out there.

If you lose/break your phone, you cannot access your accounts.

There is no "online" banking as you cannot log in without the "authenticator" app.

If you do not have a smart phone - you cannot access your accounts.

Have accounts with PTSB, KBC (before they closed) & BOI and this is BY FAR the worst online experience.

I find the staff in the Blanchardstown branch pleasant to deal with (think it might have been Elana(?) & she was very good to deal with when I opened my account in 2021)

An archaic tech stack with unreasonable requirements

There are without doubt the worst bank I have ever had the misfortune of dealing with. Absolutely appalling customer service, haven't a clue what one hand is doing from the other; they have shut all there branches so you can't service your account. The Security on the account is joke and see you running through countless hoops to shocking technical problems that cause nothing but heartache. Do yourself a favour find a better bank that actually cares about customers.

Actually 0 stars. Worst bus service ever… Buses cancelled last minute. Always problems. Late or cancelled, bus drivers (not all) with attitude. Sort your sh!t out EBS or let another bus company take over the routes. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 if I lose my job because I’m always late, will you paid my rent?

It has frequent problems with their account authenticator but generally not with their card manager authenticator.
Today, a technical glitch from the payer's card manager authenticator communicating with the payee's Revolut, so funds were not received by the Revolut. The payer EBS' card manager said it was successful but did not seem to communicate or order the transfer from the EBS account to the Revolut.
It had worked fine before but not today. And the payee's Revolut was receiving payments from other client's banks without problems.
Glitches can happen, but what was frustrating was that the customer services people refused to elevate the issue to the IT department for them to have a look at this problem or at least find out if there was an outage, a server problem or any other issue delaying the funds transfer. If any information was given, the client could find alternatives or warn the payee about a delay. Unfortunately, the customer services people, in three different times, were either blaming the customer or asking the customer to contact Revolut . They were adamantly refusing to even entertain the possibility of any technical glitch or problem at the EBS end, as if EBS systems were perfect, when none is. The EBS client did not have Revolut and this merchant does not have a customer number for non Revolut card/application holders. However, Revolut's website says that if the funds are not transfer to them might be because the sender bank is placing a security wall on the sender.
While I was on my last call to EBS customer services, asking to please fill up a request for the IT department to review the issue of which I was a sample, I tried the transaction again. This time it worked, after almost eight hours from the first falsely successful attempt. Then, the customer service agent told me that could not raise it as a technical problem because it had worked. The agent was kind enough to send it as a complaint as I asked to please have the IT dept. look into this issue as it might be happening again to other people.
The problem is not the agents, they tried to help and they do what they are told to. The problems, IMO, are :
1. the policies or instructions given by the company outsourcing the customer services limiting the escalation or actual technical support to the customers.
2. The policies or instructions given by EBS to the companies providing customer support for them, limiting the scope of action and technical support the customers receive.
3. They do need to review closely to their authentication tools, they often fail.
The customer support was very frustrating, passing the hot potato to the client or the merchant, going in circles, making the conversation far too long over the phone for just no resolution. The agents tried but their scope of action was too limited to solve issues.

We recently just got our mortgage with EBS and Brian Tyrrell was amazing, quick response times, accurate information and wonderful customer service, couldn't recommend Brian highly enough. Fantastic experience.

EBS Online banking in a nutshell:

We have sent a notification to your paired device. To complete authentication please click 'CONFIRM' when it arrives.

Login unsuccessful.
Please use your paired device to complete the authentication.
Do not get locked out. Pair your device to continue using online banking.

Device may not have been reached
This could be due to network issues. Please click 'RESEND' to try again or use the EBS Authenticator app to get a One-Time Passcode (OTP), enter the number below and press 'CONTINUE', or else 'CANCEL' to exit.

30 hours later, and I still can't sign in online, this is a regular occurrence, and now not working at all after app update, where the confirmation simply doesn't arrive, tried different browsers, clear cache, do 3 handstands while holding phone in left hand facing south and repeating the word rumplestilskin 15 times. Phone is up to date too.

Using the app, is like a bus in the 1990s, nothing and then all 3 come auths come together. It's unnecessarily too many stages on 2 different apps that redirect to to their website, so you just waste your time and eventually the will to live.

The card app, is getting worse too, where it doesn't go through the first 2-5 times even after inputs of correct pins etc, and then you get spammed with auths and then finally works on your 5th try.

I believe they're actively pushing customers away from banking with them and this is the best way to achieve that.

I can only imagine how the over 70s find using this foundation level built app

VERY FRUSTRATINGLY FRUSTRATED 🥴 !!!!!

I have now been waiting on the line for 20+minutes to speak to someone on the EBS customer helpline. My issue is that I am waiting to receive a notification on a paired device and this never arrives. Waiting around listening to a recorded message is very frustrating and more so because the problem is not of my making.