I was in a problem. Tarun responded to my call. He not only understood my concern but also acted promtly and came out with a supportive solution thereby relieving me out of my worries. People like hi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I connected with Susan regarding expiry of my lab access, she out of good will extended my lab access. Thats very great help, and it didnt even make me wait for long time. Thank you so much for this s... See more
Company replied
The gentleman in Ray Support listened to my issues with login and the exam, answered many questions, and walked me through the steps to resolve them. More than expected, the help was great and unders... See more
Company replied
I recently sat an exam with EC-Council and had issues on my initial exam. I found EC-Council support team from to be very helpful start to finish. Their support team provided me with a retak... See more
Company replied
Company details
Written by the company
EC-Council is the creator of the globally renowned Certified Ethical Hacker (CEH) program. Founded in 2001 in response to the cybersecurity challenges highlighted by 9/11, EC-Council is dedicated to equipping professionals with the training and certifications needed to safeguard corporations, governments, and organizations worldwide. EC-Council today offers over 600 training programs, certifications, and degrees covering a wide spectrum of cybersecurity topics, including Certified Ethical Hacker (CEH), Computer Hacking Forensics Investigator (CHFI), Certified Penetration Testing Professional (CPENT), Security Analysis, Threat Intelligence, and Information Security. EC-Council's certifications are recognized worldwide and have received endorsements from various government agencies including: The US Federal Government via the GI Bill National Security Agency (NSA) and the Committee on National Security Systems (CNSS) ISO/IEC 17024 Defense Department Directive 8140 With over 350,000 professionals certified globally, EC-Council is relied upon by seven of the Fortune 10, half of the Fortune 100, and intelligence communities across 150 nations.
EC-Council | Equipping Cybersecurity Pros with Certifications | Creators of the Certified Ethical Hacker (CEH)
Written by the company
- Cybersecurity is at the core of today’s digital landscape, and staying ahead demands the right expertise and credentials. EC-Council’s globally recognized certifications empower professionals with practical, hands-on skills to combat real-world cyber threats effectively. Designed by industry experts, these programs ensure learners stay ahead of emerging security challenges and evolving attack vectors. The Certified Ethical Hacker (CEH) v13 represents a breakthrough in cybersecurity education, integrating artificial intelligence (AI) into its comprehensive curriculum. With flexible learning formats—self-paced, live online, and in-person—EC-Council enables professionals to upskill on their own terms. Whether entering the field or advancing in cybersecurity, the right training with EC-Council opens doors to new opportunities in this high-demand industry.
Contact info
101C Sun Ave NE, Albuquerque, NM, United States, New Mexico, 87109, Albuquerque, United States
- +1 505-341-3228
- support@eccouncil.org
- eccouncil.org
CCT Scholarship Program
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from EC-Council
Hi RB,
Thank you for your thoughtful feedback! We're thrilled to hear that you found the course clear and easy to understand. At EC-Council, we strive to provide impactful training that empowers professionals like you. Wishing you continued success in your journey!
Best Regards,
EC-Council.
sid was patient and been able to…
sid was patient and been able to resolve my query
June 17, 2026
Unprompted review
Reply from EC-Council
Hi Prathmesh,
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our support team. At EC-Council, we strive to provide timely and effective assistance to help resolve any issues and ensure a smooth experience for our users. We’re happy to know that our support team has been able to build your trust and confidence.
Wishing you continued success on your journey!
Best regards,
EC-Council.
Reply from EC-Council
Hi Fabio,
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our support team. At EC-Council, we strive to provide timely and effective assistance to help resolve any issues and ensure a smooth experience for our users. We’re happy to know that our support team has been able to build your trust and confidence.
Wishing you continued success on your journey!
Best regards,
EC-Council.
Very insightful topic and delivery
June 16, 2026
Unprompted review
Reply from EC-Council
Hi Afolabi,
We truly appreciate your kind words! It’s wonderful to hear that you had a great experience. At EC-Council, we are committed to providing top-notch education that empowers professionals like you. Wishing you continued success in your journey!
Best Regards,
EC-Council.
Personal phone call
Personal phone call, dealing with my issue. issue was solved quickly.
June 16, 2026
Unprompted review
Reply from EC-Council
Hi Jerome,
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our support team. At EC-Council, we strive to provide timely and effective assistance to help resolve any issues and ensure a smooth experience for our users. We’re happy to know that our support team has been able to build your trust and confidence.
Wishing you continued success on your journey!
Best regards,
EC-Council.
It was great experience talking to the…
It was great experience talking to the support member where he patiently solved my problem
June 15, 2026
Unprompted review
Reply from EC-Council
Hi Sai,
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our support team. At EC-Council, we strive to provide timely and effective assistance to help resolve any issues and ensure a smooth experience for our users. We’re happy to know that our support team has been able to build your trust and confidence.
Wishing you continued success on your journey!
Best regards,
EC-Council.
Ok just like that I feel ok
June 16, 2026
Unprompted review
Reply from EC-Council
Hi Lee Tek,
Thank you for your rating! We’re glad to hear about your positive learning experience with us. At EC-Council, we provide high-quality education that makes a real difference. Best of luck as you continue to grow in your career!
Best Regards,
EC-Council.
Outstanding support from Hammy, Syed, and Redd! (Ticket #573609)
I would like to express my sincere gratitude to the EC-Council Support team, especially to Hammy, Syed, and Redd, who assisted me from June 14th to June 15th regarding my request (Ticket #573609).
The team provided exceptionally professional, prompt, and patient support to help resolve my concerns. Their dedication to ensuring I had all the necessary information made the entire experience smooth and reassuring. Thank you all for the fantastic service and for going above and beyond! Highly recommended!
June 15, 2026
Unprompted review
Reply from EC-Council
Hi Wiley,
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our support team. At EC-Council, we strive to provide timely and effective assistance to help resolve any issues and ensure a smooth experience for our users. We’re happy to know that our support team has been able to build your trust and confidence.
Wishing you continued success on your journey!
Best regards,
EC-Council.
He was very helpful uploading courses
He was very helpful with providing information I needed to upload my courses...
June 15, 2026
Unprompted review
Reply from EC-Council
Hi Elmore,
Thank you for your positive feedback! We're thrilled to hear you found the content well-organized and impactful. At EC-Council, we strive to provide training that empowers learners to achieve their goals and thrive in the cybersecurity field. Wishing you continued success on your journey!
Best Regards,
EC-Council.
I am extremely disappointed with my…
EDIT:
Unfortunately, this response reinforces my original concern. I have already been in contact with EC-Council support and explained the situation in detail, yet the reply here appears to be a generic template that does not address the actual issues raised in my review.
My concern was never simply a technical problem. It was the fact that I was unable to schedule my exam for weeks due to issues between EC-Council and its authorized testing center, while the validity period of my voucher continued to decrease.
What made the situation even more frustrating was that GOPAS and EC-Council repeatedly provided contradictory information. While EC-Council stated that issues had been resolved, GOPAS continued to report ongoing problems administering examinations and was unable to offer testing under normal conditions. As a customer, I should not have to determine which party is providing accurate information.
As someone who purchased a package including four exam attempts, the lost time matters, especially given the waiting periods between retakes.
I hope EC-Council will focus on addressing the substance of customer concerns rather than providing standard responses that do not reflect the issues being raised.
I am extremely disappointed with my experience regarding the CEH certification package purchased through GOPAS and EC-Council.
One of the key reasons I purchased this package was that it included a total of four exam attempts. However, when I attempted to schedule my exam, I was informed that GOPAS was unable to administer CEH examinations due to technical issues that were being investigated with EC-Council.
As a paying customer, I found myself caught between GOPAS and EC-Council, with neither side providing clear information about when the issue would be resolved. Despite holding a valid voucher, I was unable to book and take the exam as planned.
The situation is particularly frustrating because the CEH retake policy includes mandatory waiting periods between certain attempts. While my voucher validity continues to decrease, I am unable to use it due to issues outside of my control. As a result, there is a real risk that I may not have enough time to utilize all four attempts included in the package I paid for.
I raised this concern directly with EC-Council and requested a voucher extension to compensate for the time lost while I was unable to schedule the exam. Unfortunately, my request was effectively dismissed, with the response focusing only on the current voucher expiration date rather than addressing the fact that I had already lost valuable time because the exam could not be booked.
Communication has also been inconsistent and confusing. I received contradictory information regarding exam administration and retake conditions, requiring multiple emails simply to understand what applies to my voucher. Even after contacting EC-Council directly, I struggled to obtain clear answers regarding the impact of these issues on my ability to use the benefits included with my purchase.
What is most disappointing is the lack of ownership of the problem. As a customer, I should not have to mediate between a training provider and a certification vendor while losing valuable time on a voucher that I have already paid for.
For a globally recognized cybersecurity certification provider, I expected significantly better planning, communication, transparency, and customer support.
Based on my experience, the certification content may be valuable, but the administrative and customer experience surrounding the examination process has been far below expectations.
June 15, 2026
Unprompted review
Reply from EC-Council
Hi Martina,
We understand your concern and appreciate you bringing this matter to our attention. At EC-Council, we take such situations very seriously, as it does not align with the standards of excellence we strive to uphold.
To resolve this swiftly, we request you to share your phone number and email ID with us, at support@eccouncil.org. Rest assured, we will prioritize your issue and work diligently to help you.
We value your trust and are committed to making this right.
Best Regards,
EC-Council.
The teacher of CHFI class use a great…
The teacher of CHFI class use a great tempo to teach the necessary knowledge to me. Also, the prepared Lab is also show the usage of tool clearly so that I can understand the purpose of Lab right now. Moreover, I learn how to collect verified proof by specific processing.
June 14, 2026
Unprompted review
Reply from EC-Council
Hi Owen,
We appreciate your kind words! We're glad to hear that you enjoyed the labs and found them valuable in your learning experience. At EC-Council, we strive to provide hands-on training that makes a real difference. Wishing you continued success in your career!
Best Regards,
EC-Council.
Reply from EC-Council
Hi Trinath,
Thank you for your rating! We truly appreciate you taking the time to share your feedback. It’s great to know you had a positive experience with us. Wishing you continued success in your learning journey and career ahead.
Best Regards,
EC-Council.
Susan was really patient and answered…
Susan was really patient and answered all my queries
June 14, 2026
Unprompted review
Reply from EC-Council
Hi Showmiya,
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our support team. At EC-Council, we strive to provide timely and effective assistance to help resolve any issues and ensure a smooth experience for our users. We’re happy to know that our support team has been able to build your trust and confidence.
Wishing you continued success on your journey!
Best regards,
EC-Council.
Excellent support
Amar is very friendly and patient, helping me resolve my issue --- which was a very bizarre and tricky web issue.
He provided excellent guidance across our multiple email exchanges. Without his help, I wouldn’t have been able to resolve this problem.
June 12, 2026
Unprompted review
Reply from EC-Council
Hi,
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our support team. At EC-Council, we strive to provide timely and effective assistance to help resolve any issues and ensure a smooth experience for our users. We’re happy to know that our support team has been able to build your trust and confidence.
Wishing you continued success on your journey!
Best regards,
EC-Council.
Engineer
I got very good information and suitable education syllabus, training from EC council via Simplilearn
June 12, 2026
Unprompted review
Reply from EC-Council
Hi Saralamma,
We truly appreciate your kind words! It’s wonderful to hear that you had a great experience. At EC-Council, we are committed to providing top-notch education that empowers professionals like you. Wishing you continued success in your journey!
Best Regards,
EC-Council.
I don't have any comment
June 13, 2026
Unprompted review
Reply from EC-Council
Hi Long,
Thank you for your rating! We’re glad to hear about your positive learning experience with us. At EC-Council, we provide high-quality education that makes a real difference. Best of luck as you continue to grow in your career!
Best Regards,
EC-Council.
It is the first course that I take for…
It is the first course that I take for ECH it amazon
June 12, 2026
Unprompted review
Reply from EC-Council
Hi Victor,
Thank you for your positive feedback! We're thrilled to hear you found the content well-organized and impactful. At EC-Council, we strive to provide training that empowers learners to achieve their goals and thrive in the cybersecurity field. Wishing you continued success on your journey!
Best Regards,
EC-Council.
service and technology was very good
June 12, 2026
Unprompted review
Reply from EC-Council
Hi Akash,
Thank you for your rating! We’re glad to hear about your positive learning experience with us. At EC-Council, we provide high-quality education that makes a real difference.
Best of luck as you continue to grow in your career!
Best Regards,
EC-Council.
best course for beginners.
June 13, 2026
Unprompted review
Reply from EC-Council
Hi Jitesh,
Thank you for your positive feedback! We're thrilled to hear you found the content well-organized and impactful. At EC-Council, we strive to provide training that empowers learners to achieve their goals and thrive in the cybersecurity field. Wishing you continued success on your journey!
Best Regards,
EC-Council.
had fun learning with ec
February 12, 2026
Unprompted review
Reply from EC-Council
Hi Pakhi,
Thank you for your wonderful feedback! We're delighted to know that you had a great learning experience on our platform. At EC-Council, we are committed to delivering high-quality training that helps learners excel in the cybersecurity domain. Wishing you continued success on your learning journey!
Best regards,
EC-Council.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.