Easy to read documents and bullet points. A detailed description of the topic, and understanding of information. You can take as many times to read and do your exams, until you are completely sa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After being explained that you don't have to leave a review to proceed on each course and many emails asking me to change my review to something more positive... What a fantastic app, it has been... See more
Company replied
I'm not the most technically minded, I've been a care worker for over 10 years and I use to dread the online training, but I have to say I only started my training yesterday with ecert online and I ha... See more
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We were gutted when you stopped doing paper based training. However, your support has been amazing and all the staff adapted well to this change. We love it, it’s easy to fit it in where we have a... See more
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Company details
- Occupational Safety and Health
- Career and Education Provider
- Emergency Training
- Mental Health Service
- Training Centre
Written by the company
At eCert Training, we specialise in providing high-quality, CPD-accredited courses tailored for the healthcare sector. With a focus on compliance, skill-building, and career advancement, we offer a range of certifications designed to meet the latest industry standards. Our courses are crafted by industry experts and delivered through a user-friendly learning management system (LMS), making it easy for learners to study at their own pace, track progress, and achieve their goals. eCert Training is committed to helping individuals and organisations maintain compliance, improve safety standards, and foster a culture of excellence in healthcare. What sets us apart: Flexible Learning: Access courses anytime, anywhere, with on-demand support. Accredited Certifications: Recognised by CPD and built to meet UK standards. Expert Content: Developed and regularly updated by healthcare professionals. Customer-Centric Support: Our responsive support team is dedicated to assisting learners every step of the way. Choose eCert Training for reliable, comprehensive healthcare certification that you can trust to build your skills and advance your career.
Contact info
36 Scotts Road, Bromley, England, BR1 3QD, Bromley, United Kingdom
- 020 3817 0891
- info@ecerttraining.co.uk
- ecerttraining.co.uk
4.6
Excellent
282 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ecert Training
Hello Lilian,
We're absolutely thrilled to hear your experience was a good one! 🌟
It’s always rewarding to know our platform is making a real difference. Thanks for taking the time to leave such positive feedback — we truly appreciate your support.
Warm wishes,
Sarim Rafi
The ecert Training Team
Reply from ecert Training
Hi Judy,
Thank you so much for the 5-star review! 🌟
We’re delighted to hear that you had a very easy experience with ecert Training. Your feedback truly means a lot to our team, and we’re glad we could support your training journey.
If there’s ever anything more we can do to help, don’t hesitate to get in touch. Thanks again for your trust and support!
Best Regards,
Sarim Rafi
The ecert Training Team
Reply from ecert Training
Hi Lisa,
Thanks a ton for your 5-star feedback! 🌟
It’s great to know we’ve been able to deliver a good learning and easy to access experience that worked well for you. We’re here whenever you need us, and we look forward to supporting you again.
Cheers,
Sarim Rafi
The ecert Training Team
the tutoring is excellent
July 23, 2025
Reply from ecert Training
Hello Bianca,
Thank you for the amazing rating! 🌟
We're really glad you enjoyed your time with us and found our tutoring excellent. If you ever need help or have questions, our team is just an email away.
Take care,
Sarim Rafi
The ecert Training Team
Once the manager set me up .very good
July 30, 2025
Reply from ecert Training
Hi Harriet,
It’s fantastic to know you had such a great experience! 😊
We’re so pleased that everything went very good for you after your manager invited you to the account. It’s our goal to make training simple, accessible, and impactful — and feedback like yours keeps us motivated.
Warm regards,
Sarim Rafi
The ecert Training Team
Training for work
Courses ok but found the videos very basic and no help with guiding you on the questions !To previous sites I’ve used for other jobs.
July 21, 2025
Reply from ecert Training
Hi Mrs Freda,
Thank you for taking the time to leave a review!
We're pleased you had a mostly positive experience, but found the videos basic. We’d noted your feedback, and our team has started working on it. Every bit of feedback helps us grow, serve you better, and provide the best of our services to our valued customers like you.
All the best,
Sarim Rafi
The ecert Training Team
Verry helpfully for me and constructive
Verry helpfully for me and constructive
Thank you
July 15, 2025
Reply from ecert Training
Hi Florica,
We’re grateful for your 4-star rating and happy to hear that our training platform was very helpful and constructive for you. If there’s anything that didn’t quite hit the mark, we’d love the opportunity to improve. Your feedback is always welcome!
Kind regards,
Sarim Rafi
The ecert Training Team
Reply from ecert Training
Hello Ann,
We're absolutely thrilled to hear your experience was a great one! 🌟
It’s always rewarding to know our platform is easy to follow. Thanks for taking the time to leave such positive feedback — we truly appreciate your support.
Warm wishes,
Sarim Rafi
The ecert Training Team
Like-The layout
Like-The layout
Dislike-some people like myself who are dyslexic struggle to read the big and technical words used in the question's. So we don't understand the question by the context
July 15, 2025
Reply from ecert Training
Hi Malvern,
Thank you for your feedback.
We are glad you liked the layout and truly appreciate you raising the concern about complex wording. We are, however, very sorry to learn that you experienced difficulty with the language used in the questions. Accessibility is extremely important to us, and we are currently reviewing our course materials to ensure they are more inclusive, particularly for learners with dyslexia and other learning differences.
If you are open to it, can you please reply to the email I have sent to your email address? We would love to hear about the opportunity to make your training experience the best.
Warm Regards,
Sarim Rafi
The ecert Training Team
There was no interaction on the course
There was no interaction on the course, it was just watching videos, mostly of one person talking. Some of the video clips looked like they were stock clips, and not particularly relevant to the voice over.
July 22, 2025
Reply from ecert Training
Hi Malvern,
Thank you for your feedback.
We are genuinely sorry to hear that the course did not meet your expectations in terms of interactivity. At ecert, we strive to offer engaging, high-quality training, and we understand that interaction plays a key role in the learning experience.
Your comments regarding the video content and its relevance to the voiceover have been shared with our content development team. If you are open to it, can you please reply to the email I have sent to your email address? We would welcome the opportunity to learn more about your experience.
Thank you once again for taking the time to leave a review.
Warm Regards,
Sarim Rafi
The ecert Training Team
Courses meet my expectations
July 19, 2025
Reply from ecert Training
Hi Malvern,
Thank you so much for the 5-star review! 🌟
We’re delighted to hear that the courses met your expectations. Your feedback truly means a lot to our team, and we’re glad we could support your training journey.
If there’s ever anything more we can do to help, don’t hesitate to get in touch. Thanks again for your trust and support!
Best Regards,
Sarim Rafi
The ecert Training Team
New app now has the course read out…
New app now has the course read out which is much easier to learn from
July 19, 2025
Reply from ecert Training
Hi Matthew,
Thanks a ton for your 5-star feedback! 🌟
It’s great to know we’ve been able to deliver a learning experience with the new ecert application that worked well for you. We’re here whenever you need us — and we look forward to supporting you again.
Cheers,
Sarim Rafi
The ecert Training Team
Easy to load the course
July 9, 2025
Reply from ecert Training
Hello Marie,
Thank you for the amazing rating! 🌟
We're really glad you enjoyed your time with us, with easy-to-load training, and found value in the training. If you ever need help or have questions, our team is just an email away.
Take care,
Sarim Rafi
The ecert Training Team
Training was excellent and very easy to…
Training was excellent and very easy to understanding
July 16, 2025
Reply from ecert Training
Hi Anish,
It’s fantastic to know you had such a great experience with easy-to-understand training! 😊
We’re so pleased that everything went smoothly for you. It’s our goal to make training simple, accessible, and impactful — and feedback like yours keeps us motivated.
Warm regards,
Sarim Rafi
The ecert Training Team
Reply from ecert Training
Hello Mr Talbot,
We're absolutely thrilled to hear your experience was a great one! 🌟
It’s always rewarding to know our platform is making a real difference with easy-to-understand training and an easy-to-navigate LMS. Thanks for taking the time to leave such positive feedback — we truly appreciate your support.
Warm wishes,
Sarim Rafi
The ecert Training Team
Reply from ecert Training
Hi Heather,
Thank you so much for the 5-star review! 🌟
We’re delighted to hear that you had a positive experience with ecert Training. Your feedback truly means a lot to our team, and we’re glad we could support your training journey.
If there’s ever anything more we can do to help, don’t hesitate to get in touch. Thanks again for your trust and support!
Best Regards,
Sarim Rafi
The ecert Training Team
I found it a good experience…
I found it a good experience and gives you new information and revising old information and legislation and policys
July 5, 2025
Reply from ecert Training
Hi Janet,
Thanks a ton for your 5-star feedback! 🌟
It’s great to know we’ve been able to deliver a learning experience, with updated information and revision of legislation and policy that worked well for you. We’re here whenever you need us — and we look forward to supporting you again.
Cheers,
Sarim Rafi
The ecert Training Team
Easy to follow and informative
July 8, 2025
Reply from ecert Training
Hello Sarah,
Thank you for the amazing rating! 🌟
We're really glad you enjoyed your time with us and found the training easy to follow and informative. If you ever need help or have questions, our team is just an email away.
Take care,
Sarim Rafi
The ecert Training Team
Every time I finished my last course…
Every time I finished my last course moving and handling it goes off before I get my score but passed on the other 5 courses
June 28, 2025
Reply from ecert Training
Hi Dorothy,
Thank you for leaving a review.
I am glad parts of your experience were positive, though I am sorry that your test for the moving and handling course is not getting updated. Can you please reply to the email I have sent to your email address, and we will get this resolved as soon as possible — your input helps us grow.
Best,
Sarim Rafi
The ecert Training Team
The video reading makes it very easy to…
The video reading makes it very easy to understand.
June 29, 2025
Reply from ecert Training
Hi Cynthia,
It’s fantastic to know you had such a great experience! 😊
We’re so pleased that everything went smoothly for you. It’s our goal to make training easy, simple, accessible, and impactful — and feedback like yours keeps us motivated.
Warm regards,
Sarim Rafi
The ecert Training Team
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