Easy to read documents and bullet points. A detailed description of the topic, and understanding of information. You can take as many times to read and do your exams, until you are completely sa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After being explained that you don't have to leave a review to proceed on each course and many emails asking me to change my review to something more positive... What a fantastic app, it has been... See more
Company replied
I'm not the most technically minded, I've been a care worker for over 10 years and I use to dread the online training, but I have to say I only started my training yesterday with ecert online and I ha... See more
Company replied
We were gutted when you stopped doing paper based training. However, your support has been amazing and all the staff adapted well to this change. We love it, it’s easy to fit it in where we have a... See more
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Company details
- Occupational Safety and Health
- Career and Education Provider
- Emergency Training
- Mental Health Service
- Training Centre
Written by the company
At eCert Training, we specialise in providing high-quality, CPD-accredited courses tailored for the healthcare sector. With a focus on compliance, skill-building, and career advancement, we offer a range of certifications designed to meet the latest industry standards. Our courses are crafted by industry experts and delivered through a user-friendly learning management system (LMS), making it easy for learners to study at their own pace, track progress, and achieve their goals. eCert Training is committed to helping individuals and organisations maintain compliance, improve safety standards, and foster a culture of excellence in healthcare. What sets us apart: Flexible Learning: Access courses anytime, anywhere, with on-demand support. Accredited Certifications: Recognised by CPD and built to meet UK standards. Expert Content: Developed and regularly updated by healthcare professionals. Customer-Centric Support: Our responsive support team is dedicated to assisting learners every step of the way. Choose eCert Training for reliable, comprehensive healthcare certification that you can trust to build your skills and advance your career.
Contact info
36 Scotts Road, Bromley, England, BR1 3QD, Bromley, United Kingdom
- 020 3817 0891
- info@ecerttraining.co.uk
- ecerttraining.co.uk
4.6
Excellent
282 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The information is easy to understand…
The information is easy to understand and remember.
September 18, 2025
Reply from ecert Training
Hi Namrah,
Thank you for your kind words and great rating!
We're glad you had a good experience with easy to understand and remember courses. We're always looking for ways to improve. If there’s anything we could’ve done to make it a 5-star experience, we’d love to hear your suggestions.
Best regards,
Sarim Rafi
The ecert Training Team
Healthcare Training
The healthcare training is the best training I have ever had. The training is properly arranged and the video is very good. It is more understandable and concised.
September 15, 2025
Reply from ecert Training
Hi Israel,
Thanks a ton for your 5-star feedback! 🌟
It’s great to know we’ve been able to deliver a learning experience that worked well for you with the trainings properly arranged. We’re here whenever you need us, and we look forward to supporting you again.
Cheers,
Sarim Rafi
The ecert Training Team
Reply from ecert Training
Hello Sandra,
Thank you for the amazing rating! 🌟
We're really glad you enjoyed your time with us and found value in the training. If you ever need help or have questions, our team is just an email away.
Take care,
Sarim Rafi
The ecert Training Team
Reply from ecert Training
Hi,
Thanks so much for the 4 stars!
We’re happy to hear you had a good experience. We're always looking for ways to go that extra mile — feel free to drop us a message or email with any ideas on how we can make things even better next time.
Cheers,
Sarim Rafi
The ecert Training Team
Very difficult to get on when you have…
Very difficult to get on when you have completed one section it exits then you can’t get back on
September 16, 2025
Reply from ecert Training
Hello John,
Thank you for your feedback, and I am sorry to hear about the difficulty you have experienced accessing your training. I have sent you an email so that we can look into this further. Could you please reply at your earliest convenience so we can get this issue resolved for you quickly?
Kind regards,
Sarim Rafi
The ecert Training Team
Easy to follow instructions great…
Easy to follow instructions great information on related topic to help and guide you
September 10, 2025
Reply from ecert Training
Hi Jue,
It’s fantastic to know you had such a great experience! 😊
We’re so pleased that everything went smoothly for you with easy-to-follow instructions and significant information. It’s our goal to make training simple, accessible, and impactful, and feedback like yours keeps us motivated.
Warm regards,
Sarim Rafi
The ecert Training Team
I thought the course was informative
I thought the course was informative, and the duration of these were just right
September 15, 2025
Reply from ecert Training
Hello Andrea,
We're absolutely thrilled to hear your experience was informative!
It’s always rewarding to know our platform is making a real difference. Thanks for taking the time to leave such positive feedback — we truly appreciate your support.
Warm wishes,
Sarim Rafi
The ecert Training Team
Really enjoyed the course
Really enjoyed the course, email communication is very good.
September 14, 2025
Reply from ecert Training
Hi James,
Thank you so much for the 5-star review! 🌟
We’re delighted to hear that you really enjoyed the course experience with ecert Training. Your feedback truly means a lot to our team, and we’re glad we could support your training journey.
If there’s ever anything more we can do to help, don’t hesitate to get in touch. Thanks again for your trust and support!
Best Regards,
Sarim Rafi
The ecert Training Team
Easy to navigate and like the clips to…
Easy to navigate and like the clips to watch as well as the booklet to download
September 5, 2025
Reply from ecert Training
Hi Sue,
Thanks a ton for your 5-star feedback! 🌟
It’s great to know we’ve been able to deliver a learning experience that worked well for you and you have found the LMS easy to navigate. We’re here whenever you need us, and we look forward to supporting you again.
Cheers,
Sarim Rafi
The ecert Training Team
When I checked my answers the button I…
When I checked my answers the button I pressed was not what the answers was it was totally what I hadn’t pressed so I got a lower score , I was not impressed , AI has a lot to answer for
Jennifer summers
September 10, 2025
Reply from ecert Training
Hello Jennifer,
Thank you for sharing your feedback. I am sorry to hear about the issue you faced while checking your answers, and I completely understand how this could be frustrating.
I have sent you an email so that we can discuss this issue in more detail, as I am more than happy to help and ensure this is resolved for you. Please be assured that your completed results and certificates will not be affected by this issue.
Best Regards,
Sarim Rafi
The ecert Training Team
Excellent information
My experience Is very good l learn more new thing in this training
August 29, 2025
Reply from ecert Training
Hi Rukhsana,
It’s fantastic to know you had a very good experience! 😊
We’re so pleased that everything went smoothly for you and you learnt new things. It’s our goal to make training simple, accessible, and impactful — and feedback like yours keeps us motivated.
Warm regards,
Sarim Rafi
The ecert Training Team
Paper based to on line
We were gutted when you stopped doing paper based training. However, your support has been amazing and all the staff adapted well to this change.
We love it, it’s easy to fit it in where we have a possible gap.
Thank you, we love the 43 courses. Staff have done the mandatory ones and I’ve now given them full access to all courses.
Well done ecert. From Community Spirited
August 29, 2025
Reply from ecert Training
Hi Jane,
Thank you so much for your kind words and for sharing your experience with us. We’re delighted to hear that your team has adapted well to the transition from paper-based training to online learning, and even more so that you are enjoying the flexibility and ease of fitting training into your schedule.
It’s wonderful to know that the 43 courses are supporting both your compliance needs and staff development, and that giving your team full access has been valuable.
Your feedback truly motivates us to keep improving and delivering the best possible service. We really appreciate you taking the time to leave this review, and we look forward to continuing to support Community Spirited with all your training needs.
Warm regards,
Sarim Rafi
The ecert Training Team.
Personally I preferred the old format
Personally I preferred the old format, two things in particular I don’t like are the pause & rewind ~ it’s slow to respond & wastes time. Also I noticed on a couple of my questions at the end a word or two was missing which meant I answered a question wrongly as without the last word”liable “ the question didn’t make sense.
September 3, 2025
Reply from ecert Training
Hi Mrs Claudia,
Thank you for sharing your feedback. We really appreciate you taking the time to let us know about your experience.
I’m sorry to hear that you found the pause and rewind feature slow and that some of the questions were unclear or missing words. I have noted this and passed it on to our product team so we can review and improve.
For your reference, the old format/manual learning option is still available on the LMS. Once you have selected a study course, you will see the option to download the manual at the top right of the page. This way, you can continue your training in the format that works best for you.
Thank you again for your input — it really helps us make the learning experience better for everyone.
Best regards,
Sarim Rafi,
The ecert Training Team.
Easy to use x
August 26, 2025
Reply from ecert Training
Hi Steven,
Thank you for your kind words and great rating!
We're glad you had an easy-to-use and good experience, and we're always looking for ways to improve. If there’s anything we could’ve done to make it a 5-star experience, we’d love to hear your suggestions.
Best regards,
Sarim Rafi
The ecert Training Team
Monotonous and boring
This is the worst on line training I’ve ever done - long winded monotonous and boring - just lots of legislation dates and dry facts The questions are not always clear and in a couple of cases the answers were incorrect.
Does not inspire me to spend an hour out of my life that I won’t get back
This is my second year doing this training and it doesn’t get any better
August 24, 2025
Reply from ecert Training
Hi Ms Burleigh,
Thank you very much for sharing your feedback, and I am truly sorry to hear about the difficulties you experienced.
To help resolve this for you, I have sent an email from my end to the address you provided so we can work through this together. Please do check your inbox (including your junk/spam folder) at your convenience, and reply when you are able.
We completely understand how frustrating this must have been, and we are here to support you every step of the way to make sure everything is put right and you receive the best possible service.
Kind regards,
Sarim Rafi
The ecert Training Team
Reply from ecert Training
Hello Catrina,
We're absolutely thrilled to hear your experience was a great one! 🌟
It’s always rewarding to know our platform is making a real difference. Thanks for taking the time to leave such positive feedback and for recommending ecert Training — we truly appreciate your support.
Warm wishes,
Sarim Rafi
The ecert Training Team
Work training
I enjoyed the training and it was easy to work through,as I was on training course for work.
August 26, 2025
Reply from ecert Training
Hi Helen,
Thank you so much for the 5-star review! 🌟
We’re delighted to hear that you enjoyed the training and found it easy to work through. Your feedback truly means a lot to our team, and we’re glad we could support your training journey.
If there’s ever anything more we can do to help, don’t hesitate to get in touch. Thanks again for your trust and support!
Best Regards,
Sarim Rafi
The ecert Training Team
I enjoyed all my elearning i learnt
I enjoyed all my elearning i learnt
New things was very interesting
August 18, 2025
Reply from ecert Training
Hi Nicola,
Thanks a ton for your 5-star feedback! 🌟
It’s great to know that you learned new things, and we’ve been able to deliver a learning experience that worked well for you. We’re here whenever you need us — and we look forward to supporting you again.
Cheers,
Sarim Rafi
The ecert Training Team
Reply from ecert Training
Hello Nnaekezie,
Thank you for the 5-star rating! 🌟
We're really glad you enjoyed your time with us and found in-depth training. If you ever need help or have questions, our team is just an email away.
Take care,
Sarim Rafi
The ecert Training Team
The eCert training was excellent
The eCert training was excellent! The content was clear, engaging, and very informative. I would definitely recommend this training and am happy to give it 5 stars!
August 18, 2025
Reply from ecert Training
Hi Ranjana,
It’s fantastic to know you had such an excellent experience! 😊
We’re so pleased that everything went smoothly for you with clear, engaging, and informative content. It’s our goal to make training simple, accessible, and impactful — and feedback like yours keeps us motivated.
Warm regards,
Sarim Rafi
The ecert Training Team
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