Echovita Reviews 125

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

This should be zero stars. This site stole my mom’s obituary WITHOUT consent. I will not be sending an email, I need a customer service line. There’s no reason that my mom’s obituary should be on a we... See more

Company replied

Rated 1 out of 5 stars

Somehow an obituary has appeared for my Aunt on your platform without our family’s prior authorization or knowledge. What’s written makes no sense. I hope no one falls for this “light a candle” bs. Sh... See more

Company replied

Rated 1 out of 5 stars

How can Echovita continue to operate?? They rewrite obits and ask for charitable donations based on a fabricated obit? This happened to a friend of mine in Canada, which even made the National news.... See more

Company replied

Rated 1 out of 5 stars

How unethical and cruel to repost information about someone’s death and share their funeral and family details without consent. This company should be ashamed and shut down. They have not only r... See more

Company replied


Contact info

1.6

Bad

TrustScore 1.5 out of 5

125 reviews

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Replied to 96% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Apparently the flowers were never…

Apparently the flowers were never delivered.

July 27, 2024
Unprompted review
Echovita logo

Reply from Echovita

Hi Ben,
Please check your spam for a delivery confirmation from Blooms Today. If you didn't receive one, please call Blooms Today at 1-800-522-8707. If your order wasn't delivered, or was delivered late, you will receive a refund. Thank you.

Rated 1 out of 5 stars

Horrible

Horrible. The day before the funeral, I was told my order could not be filled and offered no other alternative. Our family did not have flowers or a message to our aunt and cousins. I AM EXTREMELY DISAPPOINTED.

July 12, 2024
Unprompted review
Echovita logo

Reply from Echovita

Hi Suzie,
We're terribly sorry to hear about your experience. When something like this happens there are only two options, which is to receive a refund or to have the flowers delivered to another address, which could be the family's home address, if you have it.

Rated 2 out of 5 stars

It was convenient but failed

It was convenient but failed. I selected the option to send flowers while reading my cousin's obituary since it already had the info. Once I selected the item to send it said it had participating florest in the area. After I placed the order, my credit card company notified me of an international transaction which I wasn't aware of before placing the order. A few hours later I received an email that they we not able to complete the transaction and gave me the option to get a refund which only took a few days to post back to my account. Fortunately, I was able to search online for a florist there in time for the funeral and got a nicer plant set for less money.

July 2, 2024
Unprompted review
Echovita logo

Reply from Echovita

Hi,
It is stated both on our website directly beneath the "Place order" button and on your receipt that some U.S. residents may be charged an international transaction fee depending on their credit card's terms and agreement. Echovita is based in Canada, however, we are an obituary website that serves both The United States and Canada. Each flower order is assigned to a local florist via our partner, Blooms Today.

Rated 5 out of 5 stars

Great service.

The arrangement arrived as scheduled and was well done. I received a notification when it was delivered. The service was great.

June 22, 2024
Unprompted review
Echovita logo

Reply from Echovita

Hi Denise,
We are happy to hear everything went well with your order. We appreciate your feedback.

Rated 1 out of 5 stars

This company needs to be taken down

This company needs to be taken down. They made up their own obituary, completely inaccurately, which listed my child, as the child of our beloved, passed away friend. In so doing, this could have hurt the feelings of her true family. Scum like this, does not belong on the internet. The ACTUAL funeral home will remedy this for her family. But this is disgusting, hurtful, and pointless. As it truly helps no one. When someone you love passes away, the last thing you need, after the family has to pay for an obituary, is to see some hack of a company make up their own obituary using AI, and misinformation, to list family genealogies and relatives incorrectly. This website either needs to directly source and repost original content, or disband entirely. Nothing in the middle. Absolutely terrible.

July 7, 2024
Unprompted review
Echovita logo

Reply from Echovita

We sincerely apologize if there was an error regarding an obituary. We checked our emails and you, Matthew Wallace, have never contacted us directly, so we have no idea which obituary this is regarding. We understand the importance of obituaries and correct information. We make any necessary corrections or removals when contacted. As humans, we can make mistakes sometimes.

Rated 1 out of 5 stars

I contacted Echovita for them to take…

I contacted Echovita for them to take down a negative comment that was left on my sister’s obituary. This comment is false and damaging for not only my sister, but my family as well. I have been trying to reach out to someone so they could help me take this false comment down, however no one has gotten back to me. Please respond so that I can remove this review.

June 25, 2024
Unprompted review
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Reply from Echovita

Hi Abby Clapp,
I looked into this for you to find out what happened. I saw that your 3 emails were received, but not responded to, so I found out why. The reason is because we actually received a removal request for the obituary from the funeral home directly, which was approved on June 26th at 9:20a.m. EST. However, you should have been responded to, so we will speak to the representative that was working that day. Thank you.

Rated 5 out of 5 stars

Well received

Flowers, arrangements arrived on time and they were most appreciated by those that received them. The order process was a bit clunky, had problems making three separate orders with three separate address and messages. Did not want to save the process, had to keep redoing the order.

June 21, 2024
Unprompted review
Rated 1 out of 5 stars

Lost Order for a Dear Lost Friend

My flower and candle order never went through. The order was never processed. The deceased was a very important and special person with whom I conducted business for over 20 years and my remembrance flowers and candle was not present on such a significant time. What a terrible disappointment.

June 4, 2024
Unprompted review
Echovita logo

Reply from Echovita

Hi,
We're sorry to hear your flower order was not delivered. I can confirm that your refund was processed on June 5th, so you've already received it. The eternity candle you purchased is a virtual candle, which is lit on the obituary page on our website. Thank you.

Rated 5 out of 5 stars

Easy to order

Easy to order, lots of choices. Was able to order almost at the last minute. The only down side was being unable to see the size of the arrangement.

June 3, 2024
Unprompted review
Rated 1 out of 5 stars

Rewrites, obituaries without asking

This company found a 3 time combat veterans obituary and wrote an obituary without contacting the family. We did not ask for it, they just did it. To remove it takes 3 days so meanwhile they are selling flowers, candles, etc.

Read about this company, they are not good, they hit at a time when families are greiving.

June 8, 2024
Unprompted review
Echovita logo

Reply from Echovita

Hi Bennie Dowty,
You submitted a removal request on June 9th at 6:13p.m., and the obituary was removed on June 10th at 1:30p.m. We further share the basic facts of publicly available obituaries to inform society of who has passed away. Nothing was purchased on the obituary, and if anything had been purchased, the family can claim 50% of any commission received.

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