Echovita Reviews 125

Reply from Echovita

4 days ago

Hi Tiffany LaRue,
Many websites although created in its origin country serve multiple countries. Yes, Echovita is an obituary website based in Canada that serves Canada, The United States, Australia, and New Zealand.
Echovita centralizes, aggregates, and amplifies publicly available obituaries to inform the general public of a passing. Our mission is to make public information more easily accessible, free of charge.
We organize all obituaries and death notices by city, so that people can see who passed away daily in selected cities of their choice with a free subscription. We do this in an effort to create as much support as possible for families. People can share their condolences for free with the family via email or social media. Families can post full obituaries on our website for free or submit the full obituary to be shared by us and replace the pre-existing death notice. Families can then claim the obituary with proper proof, such as a photo of the death certificate to receive money raised through sales or donate it towards a charity of their choosing. Pictures can be posted to create a memorial page for free by friends and family. Any modifications, corrections, or requests for removal by the family are completed immediately upon receiving notification. We only have the best intentions and are truly sorry for your loss.
If you'd like us to remove your mother's obituary, please contact us via email or click "Report" on the obituary page.

Kind regards,
Echovita support

Reply from Echovita

Apr 4, 2026

Hi Elizabeth,
We processed your removal request this morning. When obituaries are posted on the internet, we further share the basic facts using our own words to inform society if who has passed away. We do this to create as much support as possible for the family. It is not bs. Families can make changes to the obituary, authorize the posting of the official obituary, or remove the obituary. Thank you.

Reply from Echovita

Updated Mar 31, 2026

Hi Kevin Davison,
We searched our records for any orders from Kevin Davison, and there were none. Also, no one named Kevin Davison has sent us an email, which is typically the first thing someone would do if they had an issue with an order. So, we investigated further by searching for obituaries for people with the last name Davison. The first obituary that pops up in our listings was for Kirk Edward Davison and "Kevin" lit a 30 day candle, which appears directly on the obituary page here: https://www.echovita.com/us/obituaries/wa/tumwater/kirk-davison-21300025 (you can copy and paste the link into your browser and see for yourself). You claimed you received a message to make sure the purchase was from you. That is because Echovita is a Canadian company, but we have obituaries from both Canada and The United States, so some credit card companies may recognize it as a foreign transaction. Our website does not have a sign in page to view obituaries, so your statement that there was one and you couldn't access the page is not true and anyone can see that by simply visiting our website. Lastly, you stated that we charged you money daily, which is also not true. You were charged a one time payment of $7.99 on March 30th. If you'd like to discuss this, please contact us directly at support@echovita.com . We'd also appreciate it, if you either changed or removed your review since it is not true. Thank you, Echovita management.

Reply from Echovita

Updated Feb 27, 2026

Hi Jay R,

We appreciate your feedback, but we must clarify some things and respond to some of the false allegations you have made.

First, we don't layer monetization onto the obituaries we share. We offer the same purchases, such as flowers, memorial trees, and virtual candles, which are offered on the majority of funeral home websites and obituary websites. Furthermore, we always share any information regarding donations suggested by the family and mention if the family doesn't want flowers. We also enable a pop-up message for those who proceed to order flowers despite the family's suggestion of donations. Echovita itself does NOT accept donations. Therefore, there is no "layering of monetization".

Second, we do not rewrite eulogies. Eulogies are bodies of work written by a loved one and read at funerals. Echovita is an obituary website that consists of obituaries, death notices, and memorial pages. You may see that many obituaries on our website are personal because they are, indeed, written by the family. Both families and funeral homes can post complete original obituaries on our website for free and in those cases, they say authorized or created by the name of the family member or funeral home. When we further share the basic facts only, we include our own words to present the information in a respectful manner. Those obituaries also include buttons to edit the obituary, remove the obituary, and authorize the posting of the original obituary, which are transparent consent mechanisms.

Third, there is no lack of transparency. You are welcome to read our 'About us', which thoroughly explains our operations and our purpose.

Fourth, you stated we allow monetization without the family's knowledge, which is not true. All flower orders would be delivered to the service selected by the customer or the address provided by them, which is the exact same way it operates on funeral home websites. Memorial trees are planted and it states on the obituary page on our website when trees have been planted. Virtual candles also appear on the obituary page on our website. These tributes could also be shared with the family in addition to the visible public posting of these tributes. We also put aside a portion of sales for the family, which they can claim via our solidarity program.

As reported in the media, Echovita operates in full compliance with the law. We are a Canadian organization that centralizes, aggregates, and amplifies publicly available obituaries to inform the general public of a passing. Our mission is to make public information more easily accessible, free of charge.

Similarly to a funeral home's offerings, a loved one can send flowers to the funeral home on their behalf or purchase other services in memory of the deceased: it is up to them to choose what suits them best. We are particularly sensitive to the wishes and requests made by friends and families of a deceased. Therefore, it is possible for them to request changes to an obituary published, remove an obituary or even publish the obituary themselves.

Please consult the FAQ page of our website for the most frequently asked questions about our services.

Thank you,
Echovita management

Reply from Echovita

Updated Feb 3, 2026

Hi Karen,
We do apologize for any errors, and as you stated, we removed the obituary right away. This specific obituary was an older one, which may have been processed differently. We have placed new measures in affect over the past couple years to improve, so thank you for sharing the information with us, as we continue to improve.
You mentioned that you asked us how much money was made and we didn't respond, but oddly enough, we have no outstanding emails from anyone named "Karen," so you can reach out to us via email for a response if that question wasn't answered when your email was originally responded to. Also, if anything was purchased via the obituary page, you would know by simply looking at it. When someone plants memorial trees, it says so on the obituary page. If someone lights a virtual candle, it is shown on the obituary page. If someone ordered flowers, the family would have received the at the service or at the address provided by the customer.

Edit for clarity:
We said "outstanding emails," which are emails that have not been responded to yet. If we were to search the name "Karen" in our support email history, we would most likely have 100s over years, so thank you for providing your ticket number. We will look it up and provide you with more information regarding sales if there were any. If you don't want to take our word for it, that's your choice, however, we have never lied to anyone.


Thank you,
Echovita support

Reply from Echovita

Updated Jan 29, 2026

Hi,
Echovita doesn't ask for charitable donations, nor have we ever. If the family suggested donations to a specific cause or charity, we simply share those details, so that visitors are aware of the family's wishes and they can make those donations to those organizations or charities directly.

As reported in the media, Echovita operates in full compliance with the law. We are a Canadian organization that centralizes, aggregates, and amplifies publicly available obituaries to inform the general public of a passing. Our mission is to make public information more easily accessible, free of charge.

Similarly to a funeral home's offerings, a loved one can send flowers to the funeral home on their behalf or purchase other services in memory of the deceased: it is up to them to choose what suits them best. We are particularly sensitive to the wishes and requests made by friends and families of a deceased. Therefore, it is possible for them to request changes to an obituary published, remove an obituary or even publish the obituary themselves.

Please consult the FAQ page of our website for the most frequently asked questions about our services.

Thank you,
Echovita management

Reply from Echovita

Jan 29, 2026

Hi Carole R,

We are truly sorry for the pain and distress this situation caused.

In rare situations where there is uncertainty, an obituary may be shortened. This is never done lightly, for profit, or without care. It is a protective measure. However, we never share the deceased's work history, unless the family authorizes us to share their complete original obituary.

At Echovita, we work every day to improve our service, our communication, and our tools, always with grieving families in mind. Our intention is never to cause confusion or hurt, but to help families honor their loved ones with dignity, respect, and care.

Families are always offered free options to publish or authorize a full-length obituary, with unlimited words, including names, work history, photos, and personal tributes.

Our mission has always been to make remembrance free, accessible, and compassionate, and feedback like this will help us get better.

With respect,
Echovita Team

Reply from Echovita

Jan 26, 2026

Hi "malki",
Echovita is not a scam website and there is no context to your review, nor has anyone named "malki" ever contacted us before. We reached out to Trustpilot to flag this review as defamatory, but according to them, anyone can use a fake name and leave fake reviews, such as "scam website" or "scam company," so that goes to show the reliability of Trustpilot.

Reply from Echovita

Dec 12, 2025

Hi Scott Keeler,
We approved your obituary removal request this morning.
We don't repost obituaries for clicks, nor do we steal obituaries, or exploit grief.
We are a Canadian organization that centralizes, aggregates, and amplifies publicly available obituaries to inform the general public of a passing. Our mission is to make public information more easily accessible, free of charge.

Similarly to a funeral home's offerings, a loved one can send flowers to the funeral home on their behalf or purchase other services in memory of the deceased: it is up to them to choose what suits them best. We are particularly sensitive to the wishes and requests made by friends and families of a deceased. Therefore, it is possible for them to request changes to an obituary published, remove an obituary or even publish the obituary themselves.

Please consult the FAQ page of our website for the most frequently asked questions about our services.

Thank you,
Echovita support

Reply from Echovita

Oct 11, 2025

Hi Sybil,
If you'd like your father's obituary removed, simply send us an email or click 'Report' on the obituary page.
We are a Canadian organization that centralizes, aggregates, and amplifies publicly available obituaries to inform the general public of a passing. Our mission is to make public information more easily accessible, free of charge.

Similarly to a funeral home's offerings, a loved one can send flowers to the funeral home on their behalf or purchase other services in memory of the deceased: it is up to them to choose what suits them best. We are particularly sensitive to the wishes and requests made by friends and families of a deceased. Therefore, it is possible for them to request changes to an obituary published, remove an obituary or even publish the obituary themselves.

Please consult the FAQ page of our website for the most frequently asked questions about our services.

Reply from Echovita

Sep 20, 2025

Hi John Douma,
Since you want to continue spreading false information, we are more than happy to reveal the email exchange between us and yourself, of which, we provided proof to you that the funeral home did, indeed, post an obituary on their website. I understand that your cousin may not have submitted an obituary to the funeral home to be posted at the time, but many funeral homes post a brief obituary on their website with service information without the family's knowledge, which is something you would have to take up with the funeral home. Lastly, before revealing our email exchange, you said, "They published an obituary when one was unavailable," which is a complete lie and will be evident when revealing our email exchange shortly, and you said, "I wonder how many have paid to send messages to families that will never receive them," which the number of families would be 0 considering leaving condolence messages on obituaries for families on our website is FREE.
Now, here is our email exchange:
John Douma:
"You published an obituary, but the funeral home says that no obituary is available. I ordered flowers. I am cancelling this order. The family has never heard of you. You published this obituary without any authorization. You are the lowest of the low and you need to be punished."

Echovita:
"Unfortunately, the funeral home has lied to you, so I'm very sorry for that and we have proof. If the funeral home says that no obituary is available, then what is this? https://www.monterafuneralhome.com/obituaries/Richard-Aviles?obId=44697282 . That is a death notice that they posted on their website, and they have the same information regarding services we have, also they sell flowers as well.
When obituaries are posted on the internet, we further share the basic facts only in a death notice format to inform society of who has passed away. We organize all obituaries and death notices by city, so that people can see who passed away daily in selected cities of their choice with a free subscription. We do this in an effort to create as much support as possible for families. People can share their condolences for free with the family via email or social media. Families can post full obituaries on our website for free or submit the full obituary to be shared by us and replace the pre-existing death notice. Families can then claim the obituary with proper proof, such as a photo of the death certificate to receive money raised through sales or donate it towards a charity of their choosing. Pictures can be posted to create a memorial page for free by friends and family. Any modifications, corrections, or requests for removal by the family are completed immediately upon receiving notification.
We have cancelled and refunded your flower order. Please allow 5-7 business days for the refund to be returned to you. We will also be flagging your review on trustpilot for defamation considering the review you submitted is false."

John Douma:
"The funeral home did not lie to me, nor did my cousin, who has never heard of you. She wrote the obituary, which had not been published yesterday when I spoke with her. Your obituary was available though. You took down the obit and refunded my money, so we have no problem, currently."

Echovita:
" The funeral home published the information first, not us. It would be impossible for us to post information without it previously being posted by the funeral home on the internet. Again, we have proof that the funeral home published the obituary online on August 28th. Your cousin may not have been aware, but the funeral home posted the obituary on their website. In your trustpilot review, you also stated that you wondered how many people paid to send messages that weren't received by the family, however, sending messages on our website is free, and flower orders are delivered via local florists. In any cases where a flower order is not delivered on time, it is refunded."

Thank you,
Echovita

Reply from Echovita

Sep 10, 2025

Hi Sharon,
We sincerely apologize for inaccuracies in the obituary we posted and it was not intentional. We approved your removal request and responded to your email within minutes.
What we do is not cruel, as we further share the basic facts of publicly obituaries to inform society of who has passed away in support of the family, which is the purpose of publishing an obituary online.
We are a Canadian organization that centralizes, aggregates, and amplifies publicly available obituaries to inform the general public of a passing. Our mission is to make public information more easily accessible, free of charge.
Similarly to a funeral home's offerings, a loved one can send flowers to the funeral home on their behalf or purchase other services in memory of the deceased: it is up to them to choose what suits them best. We are particularly sensitive to the wishes and requests made by friends and families of a deceased. Therefore, it is possible for them to request changes to an obituary published, remove an obituary or even publish the obituary themselves.
We are sorry for your loss and hope that you can understand what our intentions are.

Reply from Echovita

Updated Aug 18, 2025

Hi Natalie B.,
1. Further sharing public information about someone's death and their funeral and family details is not unethical, nor is it cruel. Information we share has already been publicly published online by the funeral home. What is the purpose of an online obituary? To inform the public of who has passed away and to gain support for the family, which is exactly what we do. If you have any questions or concerns, you may contact us directly.

2. We use our own wording because we only post the original obituary with the family's permission, which is why there is a button on each obituary page to authorize the original obituary if the family would like, just like there is a button to remove it. We don't post words as if they are the family's. Again, if you have questions, please contact us directly. We are responding to all your updates in this review, however, if untruths ar shared, we will flag this review.

3. We'd be more than happy to remove your mother's obituary if that is what you'd like and we always do when requested to do so, however, you have not emailed us, you have not provided your mother's name, and we only have your name as Natalie B. If you'd like your mother's obituary removed, you can either click "Report" on the obituary page, contact us directly via email on our website, or if you want to continue doing this publicly, please provide us with your mother's first and last name, as well as, her date of death.

4. As reported in the media, Echovita operates in full compliance with the law. We are a Canadian organization that centralizes, aggregates, and amplifies publicly available obituaries to inform the general public of a passing. Our mission is to make public information more easily accessible, free of charge.

Similarly to a funeral home's offerings, a loved one can send flowers to the funeral home on their behalf or purchase other services in memory of the deceased: it is up to them to choose what suits them best. We are particularly sensitive to the wishes and requests made by friends and families of a deceased. Therefore, it is possible for them to request changes to an obituary published, remove an obituary or even publish the obituary themselves.

Please consult the FAQ page of our website for the most frequently asked questions about our services.

Reply from Echovita

Aug 6, 2025

Hi Ev,
Our condolences for your loss. We don't share any personal information, as we only share public information. As you stated, you published an obituary on the funeral home's website, which is a public website accessible via the internet. All we do is further aid the prupose of an online obituary, which is to inform the public of a loved one's passing by using basic facts of publicly available obituaries. It is the family's choice whether they'd like to keep it, replace it with the original obituary as written by the family, or remove it. If you'd like us to remove your son's obituary you can cimply click "Report" on the obituary page or send us an email. Respectfully, Echovita support.

Reply from Echovita

Updated Aug 4, 2025

Hi Anna,
We have removed your son's obituary and we responded to your email. We sincerely apologize for the errors. There were no "nefarious purposes," as we only wanted to further assist the purpose of an online obituary, which is to inform society of who has passed away. The date of death we posted was the date the obituary was published, but it should have only been the year posted. We also marked the wrong service as private. We took another look at the original obituary on the funeral home's website and there was no surname of your mother listed. When obituaries are posted on the internet, we further share the basic facts only in a death notice format to inform society of who has passed away. We organize all obituaries and death notices by city, so that people can see who passed away daily in selected cities of their choice with a free subscription. We do this in an effort to create as much support as possible for families. People can share their condolences for free with the family via email or social media. Families can post full obituaries on our website for free or submit the full obituary to be shared by us and replace the pre-existing death notice. Families can then claim the obituary with proper proof, such as a photo of the death certificate to receive money raised through sales or donate it towards a charity of their choosing. Pictures can be posted to create a memorial page for free by friends and family. Any modifications, corrections, or requests for removal by the family are completed immediately upon receiving notification. We only have the best intentions and are truly sorry for your loss.

Reply from Echovita

Jul 18, 2025

Hi Christina Bieloh,
We cancelled and refunded your order after we received an email from David Bieloh. Despite what you may believe, Echovita does NOT use generic descriptions for the sole purpose you stated and our website is quite clear.
By law, we are allowed to further share the basic facts of publicly available obituaries to aid in the purpose of an obituary, which is to inform the public that someone has passed. We use our own text because the original obituary can only be used when given permission from the family, which is why each obituary page has a button to authorize the original obituary. Echovita provides a free service. The purchase of goods is an option that we offer, much like the majority of obituary websites including those of funeral homes.
You mentioned we charged you for a candle you didn't order, however, the candle is an add-on to flower orders, which is clearly explained in step 4 of the checkout process, where we also provide you with the option of removing it from your order. It also appears in the complete price breakdown, which was shown on the final checkout page before placing your order.
Lastly, the flower order you placed was rather odd and was done in a manner that seemed to insinuate that you or David were setting up what appeard to be a fraudulent transaction, so that you could dispute it with your credit card company in the future. We say this because on the card message you provided to be delivered with the flowers, you stated it was from "John Doe" instead of actual names. Then you proceeded in leaving multiple messages trying to defer people from using our website, which we removed.
In the future, if you have questions or concerns, contact the company first. Thank you.

Reply from Echovita

Jul 17, 2025

Hi MC,
Echovita is not immoral, nor is it a fraudulent business practice. Echovita does NOT solicit donations, nor accept donations.
Echovita operates in full compliance with the law. We are a Canadian organization that centralizes, aggregates, and amplifies publicly available obituaries to inform the general public of a passing. Our mission is to make public information more easily accessible, free of charge.

Similarly to a funeral home's offerings, a loved one can send flowers to the funeral home on their behalf or purchase other services in memory of the deceased: it is up to them to choose what suits them best. We are particularly sensitive to the wishes and requests made by friends and families of a deceased. Therefore, it is possible for them to request changes to an obituary published, remove an obituary or even publish the obituary themselves.

Please consult the FAQ page of our website for the most frequently asked questions about our services.

Reply from Echovita

Jul 15, 2025

Hi Mike,
To start, we are sorry for your loss. We don't post obituaries as if the family wrote it. Our website clearly says that we are an obituary aggregator that further shares basic facts of publicly available obituaries to support the family. There is also a button on each obituary page that says, "Authorize the original obituary," so the family can choose to post the complete original obituary if they'd like. When original obituaries are posted on our website, it says "Created by: (name)" or "Approved by: (name)" at the bottom of the obituary text. The reason we appear first on Google is because we are a legitimate website and one of the largest platforms for obituaries in North America. Lastly, we approved your removal request this morning.

Reply from Echovita

Jul 3, 2025

Hi Elana Tarwid,
We checked our emails in support, and you have never contacted us. We also searched for your order, using your name, since you didn't provide your email address and we don't have any orders that match. We reached out to Trustpilot to request more information from you, but you didn't provide any details. We then flagged the review because it doesn't seem like a genuine experience you had with Echovita, but Trustpilot says they no longer ask the reviewer to provide documentation or details regarding their experience.