This should be zero stars. This site stole my mom’s obituary WITHOUT consent. I will not be sending an email, I need a customer service line. There’s no reason that my mom’s obituary should be on a we... See more
Company replied
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See what reviewers are saying
Somehow an obituary has appeared for my Aunt on your platform without our family’s prior authorization or knowledge. What’s written makes no sense. I hope no one falls for this “light a candle” bs. Sh... See more
Company replied
How can Echovita continue to operate?? They rewrite obits and ask for charitable donations based on a fabricated obit? This happened to a friend of mine in Canada, which even made the National news.... See more
Company replied
How unethical and cruel to repost information about someone’s death and share their funeral and family details without consent. This company should be ashamed and shut down. They have not only r... See more
Company replied
1.6
Bad
125 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Frustrating and disappointing experience
I ordered a flower arrangement from Echovita on Thursday morning, to be delivered to a funeral home in time for 4:00 pm calling hours the following Saturday. I chose the funeral home’s address from the options on Echovita’s website. My credit card was charged immediately. At noon on Saturday, 4 hours before the service and more than 48 hours after my order was placed, I received a voicemail from Echovita telling me they were unable to fulfill my order because they don’t deliver to the address I requested - the very same address that was offered as a delivery option on their website. I don’t know why it took them 2 days to tell me they couldn’t fulfill my order, or why they have a delivery address on their website that they can’t deliver to. All in all, a frustrating and disappointing experience.
6/19/25 Responding to Echovita’s reply: Thank you for your reply. Perhaps there is an issue with your website that needs to be addressed. I would be happy to share screenshots, here on Trustpilot, to confirm that I in fact placed my order on the Echovita website, if there was a way to share them here. Also, no popup appeared when I placed the order. In any case, the issue with Echovita’s website offering a delivery address that they do not honor is on Echovita and not on any third party that they may relay an order to. Furthermore, Echovita should respect their responsibility to advise their customers of issues with an order in a timely manner. I trust this helps to clarify things,
**Echovita advertises to provide a service to those who have lost a loved one. However, I am appalled at Echovita’s unprofessionalism and lack of empathy, as evidenced in their condescending comments here.
June 9, 2025
Unprompted review
Reply from Echovita
Hi Joanne,
We're sorry to hear about your experience. I would like to provide you with some clarity. You didn't receive a voicemail from Echovita. You recieved a voicemail from our partner, Blooms Today. Echovita is an obituary website, not a florist. Flowers ordered on our website are processed by Blooms Today and they assign each order to a local florist within the area of delivery. Typically, when someone attemps to place an order on our website, and no local florist is available in the area, a pop-up appears on the screen and the order cannot be placed. In this case, what may have happened is the local florist assigned the order no longer delivers to that address, but didn't notify Blooms Today until the day of delivery. This is unacceptable and we have already spoken to Blooms Today about this. You can contact Blooms Today by phone if you have any further questions about what happened with your order. A refund for your order was processed on June 15th.
Response to your edited review:
We are fully aware you placed your flower order on Echovita, that is not something we disputed. We understand no pop-up appeared, which is why we said that maybe the local florist changed their area of delivery without informing our partner, Blooms Today, but as we stated, for that answer, you'd have to call Blooms Today directly. You may believe that things should work a certain way, but unfortunately, that's just not how it works. Echovita doesn't handle any flower orders, and when orders are being placed on our website for flowers, our system communicates with our partner's system to inform the customer if the order cannot be delivered to that address based on no local florist in their program being available in that area. Furthermore, Echovita doesn't communicate with the customer regarding their flower order once their order is placed, except for sending them their order confirmation email, which clearly states that if you need to modify your order or have questions or concerns regarding your order to call Blooms Today directly. If there are any issues with your order, the local florist is supposed to communicate that with Blooms Today in a timely manner, and they in turn, contact the customer via phone and/or email. To give you an exterior example of a similar situation, if you were to order food from a restaurant via Ubereats, for example, and the restaurant doesn't have any more of an item you ordered, they have to contact you to inform you, as Ubereats wouldn't be aware of which items they currently have or don't have. It is the restaurant's responsibility to communicate with the customer or to alter the available of their item on the app. Thank you.
***There was not a single condescending comment made by Echovita. We've actually taken more than an ample amount of time responding to you.
Echovita appears to be unethical at best
Echovita appears to be minimally a morally corrupt business and taking advantage of the open internet. They "scrubbed" my Mom's obituary from a legitimate site, changed some content and made all sorts of mistakes. Example, listing a non-existing significant other, listing grandkids as both kids and grandkids. They then hope that friends, families and loved ones will purchase from their links. You can read of people's experiences on this site to see the numerous complaints.
They will reply to this review and tell me they are completely legitimate though based upon the number of "1 star" reviews, judge for yourself. Also, Google "Echovita Canada Report CBC" to read about them from August 4th, 2024.
June 10, 2025: Via Trustpilot, Echovita reached out and asked me for corrections which I gave, and they amended their version of the obituary. While this appreciated, I stand by my 1-star rating. With all the negative feedback listed on Trustpilot and bad actual news story press, it is easy to see this is not a one-off mistake for their "legitimate business."
May 28, 2025
Unprompted review
Reply from Echovita
Hi,
Thank you for providing us with more information. We sincerely apologize for the errors and have made the necessary corrections. If you have any more questions or concerns, please contact us directly.
As reported in the media, Echovita operates in full compliance with the law. We are a Canadian organization that centralizes, aggregates, and amplifies publicly available obituaries to inform the general public of a passing. Our mission is to make public information more easily accessible, free of charge.
Similarly to a funeral home's offerings, a loved one can send flowers to the funeral home on their behalf or purchase other services in memory of the deceased: it is up to them to choose what suits them best. We are particularly sensitive to the wishes and requests made by friends and families of a deceased. Therefore, it is possible for them to request changes to an obituary published, remove an obituary or even publish the obituary themselves.
Please consult the FAQ page of our website for the most frequently asked questions about our services.
Unauthorized Obituary- Echovita took the information from my…
Echovita took the information from my mother’s obituary on our CHOSEN mortuary site and created their own unauthorized obituary. I did not give them permission to do this and it is obvious from the layout of the page that the intent is to dupe people into purchasing trees, flowers, candles to show support to my family. This is an insensitive and awful thing to do to a family who is grieving a loved one. I have requested that the obituary page be taken down. The company says it may take three of more days to do so. I hope they follow through.
June 6, 2025
Unprompted review
Reply from Echovita
Hi Sandra,
The obituary has already been removed. When obituaries are posted on the internet, we further share the basic facts only in a death notice format to inform society of who has passed away. We organize all obituaries and death notices by city, so that people can see who passed away daily in selected cities of their choice with a free subscription. We do this in an effort to create as much support as possible for families. People can share their condolences for free with the family via email or social media. Families can post full obituaries on our website for free or submit the full obituary to be shared by us and replace the pre-existing death notice. Families can then claim the obituary with proper proof, such as a photo of the death certificate to receive money raised through sales or donate it towards a charity of their choosing. Pictures can be posted to create a memorial page for free by friends and family. Any modifications, corrections, or requests for removal by the family or their representative are completed immediately upon receiving notification. We only have the best intentions and are truly sorry for your loss.
Failed to send flowers to a wake on Feb…
Failed to send flowers to a wake on Feb 11, 2025, then offered to send them after burial!!
Charged my credit card 3 times, and credited my credit card 2 times
I still await my refund
Snakes!
Post Script: my credit card shows 3 charges and 2 credits! The statement does not lie!
February 10, 2025
Unprompted review
Reply from Echovita
Hi Carol Griffin,
The flowers weren't delivered on February 11th, and your order was refunded on February 17th. You sent us an email today about this, and proceeded to throw out the false accusation that we charged you 3 times and credited your card 2 times. That is not true. We charged you one time when you placed your order and then we refunded you. There were no other charges. As I said in the email response we sent you, if there is some type of discrepancy on your credit card statement, then please reach out to your credit card company. I've checked our payment processing system, as well, which states we charged you one time and we processed a refund.
Update: You contacted approximately 10 times about this, and you continue to refuse to take our advice on how to proceed. You provided us with screenshots of your bank statements showing the charges, however, the screenshots you provided are from two different credit card numbers, one of which, did not make any transactions on our website. When we advised you of this, you said that after your purchase, you had cancelled your credit card and took a new credit card, so when we processed the refund, it showed up on your new card. We even provided you with a screenshot from our payment processing system showing you that the refund was processed. When you continued to repeat the same thing over and over again, we advised you that the best thing to do in this case is to contact your credit card company and create a dispute, so we can communicate directly with them if there is an issue. Since no dispute was created, that means you either didn't contact your credit card company, or you did contact them and they couldn't create a dispute because the refund was already completed.
Echovita was not authorized by our…
Echovita was not authorized by our family to post and profit from my wife's obituary. How low can they go?
May 1, 2025
Unprompted review
Reply from Echovita
Hi Timothy Carroll,
Have you contacted us directly yet regarding your wife's obituary? If so, we have already communicated with you directly.
Staying informed about the passing of someone dear is important, and we're honored to help families, friends, and communities stay connected during these meaningful moments.
At Echovita.com, our goal is simple: to make it easier for friends, old classmates, colleagues, and distant relatives to find out when someone they knew and cared for has passed away. By centralizing publicly available obituaries and organizing them by city, we help ensure that no memory is forgotten.
If you would like to publish the original obituary, complete with its text and photo, you can do so easily by clicking "Authorize the original obituary" directly on the obituary page.
If you prefer to request the removal of an obituary, simply click "Report", located just below the obituary text on the right-hand side.
Your request will be quickly reviewed by one of our team members, typically right away if submitted between 8 a.m. and 5 p.m. (Monday to Friday). Requests sent in the evening are approved the next morning, and requests on weekends or holidays are approved within 24 hours.
We are truly sorry for your loss.
Echovita took my wife’s obituary and…
Echovita took my wife’s obituary and changed it in order to profit from online sales of Memorial items and donations. I have requested the company remove the obituary. They changed just enough of the wording to skirt copyright infringement for our local news outlets and the funeral home
April 28, 2025
Unprompted review
Reply from Echovita
Hi Wilson Bridgeman,
We responded to your email this morning and we confirmed the removal of your wife's obituary. We change the obituary text because we only further share the basic facts of publicly available obituaries. To post the complete original obituary, we need the family's permission, which is why each obituary page has a button the family can click to provide their authorization for Echovita to post the original obituary. Echovita does not ask for, nor do we accept any donations. Please accept our condolences for your loss, Echovita support.
Incorrect times
Limited, erroneous information. I knew our mom was special, but even she does not require two different start times for the service and two different start times for burial. If you are re-posting an obituary, you have a responsibility to get the facts right concerning date and time.
April 17, 2025
Unprompted review
Reply from Echovita
Hi Barth Becker,
We sincerely apologize for posting two different start times for the visitation and funeral service, and we have already removed the obituary. Fortunately, the services are not until next week. Thank you, Echovita support.
Disrespectful & Hurtful
You are a scam...it's a dispicable act..you have scraped the obituary written today on my mother..you have reworded the carefully prepared thoughts and reflections of a family..
It is a shameful act..
I will post this everywhere I can think of.so more people are aware.
A .S. in Canada
March 24, 2025
Unprompted review
Reply from Echovita
Hi Arland,
We received your removal request this morning anf your mother's obituary was removed.
Echovita is NOT a scam. We're sorry to hear you find us further sharing information about your mother's death to help gain support for your family a despicable act. Since the funeral home posted an obituary publicly on the internet, we further share the basic facts in an organized format as it is public information. We don't post the original obituary without the family's permission, which in accordance with all laws.
People are aware of what we do, we don't hide and can easily be found with a simple search. For more information about what we do and why, please consult our FAQ section. Thank you.
I want to say something on the behalf…
I want to say something on the behalf of Echovita. You guys are truly amazing and I want to thank you for the very nice and beautiful things you said about my Wife Heather Jane Short. By no means did they steal anything from an obituary. What they said was genuine and heartfelt. Thank you guys so very much. With solemn reverence, we commemorate Heather Jane Short of Three Rivers, Michigan, born in Sturgis, Michigan, whose life came to an end on January 8, 2025 at the age of 49, leaving behind cherished memories. Leave a sympathy message to the family in the guestbook on this memorial page of Heather Jane Short to show support.
As we bid farewell to this luminous soul, let her loved ones carry forward the torch of her memory, illuminating the path ahead with the warmth of her love and the brilliance of her spirit. Though Heather Jane may journey beyond the horizon of our sight, her essence remains woven into the very fabric of our being — a guiding light in the darkness, a beacon of hope in the night. very beautiful 😭😭😭😭
March 19, 2025
Unprompted review
Reply from Echovita
Hi Robert,
We appreciate your feedback and we're happy to hear about your experience with Echovita.
Should be shut down
0 stars. Taking advantage of people at their most vulnerable. You have no ethical right to re-write carefully written obituaries and create inauthentic & disrespectful fake ones, pulling & re-writing very personal info without permission. Families should not have to waste time requesting removal, you should not be mining people’s details for your own use in the first place. Absolutely disgusting company, pretending to provide a ‘service’ to the public. Re-writing the carefully written words of families without any consent is incredibly intrusive at a difficult time. The replies to the other reviews show a complete lack of self-awareness. You do not have consent to create these fake write-ups that can rank in Google even higher than what a family has written and appear real.
“ The Funeral Service Association of Canada (FSAC) said it has concerns about the practice which it referred to as “obituary scraping or pirating.”
“ The company names may be different, but it’s the same old game.
The Bereavement Authority of Ontario (BAO) is alerting the public again about companies that are ‘pirating’ or copying obituaries to their websites…
A company called Afterlife.co was doing this until 2019 when a federal court judge ordered it to pay $20 million as the result of a class action lawsuit. The company later ended its operations. In recent years, Echovita was formed by one of the directors of the Afterlife.co”
February 18, 2025
Unprompted review
Reply from Echovita
Echovita operates in full compliance with the law. We are a Canadian organization that centralizes, aggregates, and amplifies publicly available obituaries to inform the general public of a passing. Our mission is to make public information more easily accessible, free of charge.
We don't post disrespectful obituaries.
Similarly to a funeral home's offerings, a loved one can send flowers to the funeral home on their behalf or purchase other services in memory of the deceased: it is up to them to choose what suits them best. We are particularly sensitive to the wishes and requests made by friends and families of a deceased. Therefore, it is possible for them to request changes to an obituary published, remove an obituary or even publish the obituary themselves.
We have no connection to Afterlife and we don't seek "in memoriam" donations, nor have we ever accepted donations. We also don't operate in the same manner they did.
Please consult the FAQ page of our website for the most frequently asked questions about our services.
Long story short: they're a scam
Long story short:
For lack of a better word or phrase This website is a scam.
Short story LONG:
I'm not sure how I would even classify this website,
What other possible reason would these people have to scour the internet looking for obituaries just to repost them on their own website WITH NO AUTHORIZATION?
I found both my father in law and my wife on their website and I can say for a FACT they did NOT HAVE permission.
what's more is we had already done an obituary both on the funeral home website and in the newspaper.
I'm sure almost every funeral home offers this, but My father in law and my wife's obituary both had the option to
" sign the book of condolences"
And/or.
" Light a candle"
And if you go look at an obituary on echovita.com you will see they too give you a similar offer, they give you the option to " light a candle" or " plant a tree" but in their case they
make you PAY FOR that.
ONE positive thing to say about it though,
Even though I don't know how or why they got the obituaries, when I contacted them and alsed them to cease and desist they did so IMMEDIATELY.
February 5, 2025
Unprompted review
Reply from Echovita
Hi Mike,
We appreciate your feedback.
Echovita centralizes publicly available obituaries using basic facts only and categorizes them by city, allowing anyone interested to find out who passed away in their area. It's easy, free, and it informs more people of who has passed away, for example: former co-workers, old school friends, neighbors, and distant relatives.
Families can also create a death notice or memorial for a loved one for free to keep the memories of the deceased forever. We believe that families hold the copyright to the obituary they create, which is why we offer them to receive the profits generated through the crowdfunding service. If sales have been made from this obituary, families can choose to receive the money to help with the funeral expenses or to donate it to a charity in memory of the deceased. Echovita retains minimal revenue to ensure the maintenance of the platform which allows all interested parties to be informed of who passed away in their region. Once the funeral service is over, the obituaries turn into memorials and will forever preserve the many sympathy messages and photos / videos that have been shared by family and friends.
Like the majority of obituary websites and funeral home websites, it is free to leave condolence messages, and there is a cost for lighting candles and planting memorial trees.
Please refer to our FAQ section for more answers.
Thank you
They repost an obituary giving the…
They repost an obituary giving the address of the church service in another province. Plus when you go to the address given it is not even the name of the church.
March 2, 2025
Unprompted review
Reply from Echovita
Hi Edith,
Thank you for providing more information regarding this complaint. We made the correction to the address of the Church this morning. The service is not until March 9th, so thankfully no one was directed to the wrong place. This was done in error and this was regarding one obituary. When reading your review, it was written as if this is something we always purposely do, which is not true. We have a 100% satisfaction guarantee or your money back for flower orders, which we abide by, so providing a wrong address wouldn't make sense for us to do on purpose. Thank you.
Terrible unethical company
Terrible company that takes official family obituaries and then creates their own unauthorized obituaries asking for donations. They created an unauthorized obituary with the incorrect address for the reception. I went to their website to have this unauthorized obit taken down. The website says it'll take up to 3 days to take it down which will be after the funeral. For a company to prey on grieving families is despicable.
February 25, 2025
Unprompted review
Reply from Echovita
Hi,
Echovita doesn't ask for donations, nor do we accept them. All removal requests have already been approved from yesterday. We say it can take up to 3 days, as it depends which day and time the removal request is submitted, but typically they are approved within 24 hours. When obituaries are posted on the internet, we further share the basic facts only in a death notice format to inform society of who has passed away. We organize all obituaries and death notices by city, so that people can see who passed away daily in selected cities of their choice with a free subscription. We do this in an effort to create as much support as possible for families. People can share their condolences for free with the family via email or social media. Families can post full obituaries on our website for free or submit the full obituary to be shared by us and replace the pre-existing death notice. Families can then claim the obituary with proper proof, such as a photo of the death certificate to receive money raised through sales or donate it towards a charity of their choosing. Pictures can be posted to create a memorial page for free by friends and family. Any modifications, corrections, or requests for removal by the family or their representative are completed immediately upon receiving notification. We only have the best intentions and are truly sorry for your loss.
They don't even deserve one star, the vultures!
I wouldn't even give them one star if offered the option! My dad died 5 days ago, & these vultures swooped in & totally butchered the obit, & excluded my husband, & all of my dad's grandchildren, among other things. The REAL obit was written by my mom, & is beautiful & really honors my dad's memory. I contacted Echovita to remove the obit (I admit I used some strong words--no bad words though--not my style), & we shall see where it goes from here. I literally felt sick to my stomach when I found my dad's inaccurate, unauthorized obit on there. If I have my way, they will not make ONE RED CENT off of my father's death. This should NOT be legal what they do. One day they will give an account before their Maker.
February 6, 2025
Unprompted review
Reply from Echovita
Hi Lara,
We received approved your removal request for the obituary this morning. The obituary didn't specifically state "grandchildren", which is why we didn't list any grandchildren because we don't assume the relationship of names if not provided. When obituaries are posted on the internet, we further share the basic facts only in a death notice format to inform society of who has passed away. We organize all obituaries and death notices by city, so that people can see who passed away daily in selected cities of their choice with a free subscription. We do this in an effort to create as much support as possible for families. People can share their condolences for free with the family via email or social media. Families can post full obituaries on our website for free or submit the full obituary to be shared by us and replace the pre-existing death notice. Families can then claim the obituary with proper proof, such as a photo of the death certificate to receive money raised through sales or donate it towards a charity of their choosing. Pictures can be posted to create a memorial page for free by friends and family. Any modifications, corrections, or requests for removal by the family or their representative are completed immediately upon receiving notification. We only have the best intentions and are truly sorry for your loss.
Take it down
The Obituary you have done for a Matthew Zacamy needs to be taken down from the obituaries of Freeport page on Facebook. His family NEVER authorized it, nor what it said. They are currently trying to write up one that they want to share with other family and friends.
February 2, 2025
Unprompted review
Reply from Echovita
Hi Jamie,
The family has already reached out to us and the obituary was removed. Echovita has an email address and a contact us page on our website, which is the best way to contact us regarding obituary removals.
This Company strikes again with scams
This company has yet stole another information and is attempting to sell "service" for loved one that has passed away. We did not even give permission or let Echovita post the orbits. She has passed away in 2020. Do not support or donate money to this company. One quick look with search engine shows that it's not the first time Echovita has done this.
January 31, 2025
Unprompted review
Reply from Echovita
Hi Gladyn,
As reported in the media, Echovita operates in full compliance with the law. We are a Canadian organization that centralizes, aggregates, and amplifies publicly available obituaries to inform the general public of a passing. Our mission is to make public information more easily accessible, free of charge.
Similarly to a funeral home's offerings, a loved one can send flowers to the funeral home on their behalf or purchase other services in memory of the deceased: it is up to them to choose what suits them best. We are particularly sensitive to the wishes and requests made by friends and families of a deceased. Therefore, it is possible for them to request changes to an obituary published, remove the obituary or even publish the obituary themselves.
Please consult the FAQ page of our website for the most frequently asked questions about our services.
Have a nice day,
Echovita support
Please take this down
Please take this down. I did not request this be added to your site and there are errors. Just awful you are doing this without permission:
Lester Kline Robert Obituary of Honomu, HI
January 27, 2025
Unprompted review
Reply from Echovita
Hi Karen,
We removed the obituary. We sincerely apologize for any errors. Instead of leaving a review on a third party website, you could have contacted us directly or submitted a removal request via the obituary page. When obituaries are posted on the internet, we further share the basic facts only in a death notice format to inform society of who has passed away. We organize all obituaries and death notices by city, so that people can see who passed away daily in selected cities of their choice with a free subscription. We do this in an effort to create as much support as possible for families. People can share their condolences for free with the family via email or social media. Families can post full obituaries on our website for free or submit the full obituary to be shared by us and replace the pre-existing death notice. Families can then claim the obituary with proper proof, such as a photo of the death certificate to receive money raised through sales or donate it towards a charity of their choosing. Pictures can be posted to create a memorial page for free by friends and family. Any modifications, corrections, or requests for removal by the family or their representative are completed immediately upon receiving notification. We only have the best intentions and are truly sorry for your loss.
Take down Dillon Carroll obituary.
Take down Dillon Carroll obituary.
You got it all wrong. And I wrote everything I wanted in there. You left out very important people. No one asked for you to print his obituary. Take it down
Dillon Thomas Carroll Chillicothe Ohio
If you don't I will absolutely will find a way to take it down - his mom
January 18, 2025
Unprompted review
Reply from Echovita
Hi Debbie,
We removed your son's obituary and responded to your email this morning. We sincerely apologize for any errors. We don't post the complete original obituary without the family's permission. Please note that families can submite a removal request via our website or send us an email, as you did. Thank you.
A disgusting scam using deceased loved ones to make money
Have not asked our permission to list the obituaries for our family members and collecting donations for their own monetary gain. Hopefully a lawsuit comes out against this company, and they go defunct for their disgrace against those who have passed.
January 17, 2025
Unprompted review
Reply from Echovita
Contrary to what was reported in yesterday’s broadcast, Echovita does not collect any donations and is not registered as a charitable organization.
Echovita is a Canadian organization that centralizes, aggregates, and amplifies publicly available obituaries to inform the general public of a passing. Our mission is to make public information more easily accessible, free of charge. We comply with all Canadian laws and have all the necessary authorizations to operate in Canada.
Similarly to a funeral home's offerings, a loved one can send flowers to the funeral home on their behalf or purchase other services in memory of the deceased: it is up to them to choose what suits them best.
We are making every necessary effort to have this information corrected with the media in question.
We are sorry that you received incorrect information about us.
Thought I was at a legitimate website…
Thought I was at a legitimate website for the original obituary had to pay to light a candle but the original website you light one for free. I was scammed in a moment of sadness, just wasn’t thinking but learned a lesson also I hope the flowers make it☹️
January 16, 2025
Unprompted review
Reply from Echovita
Hi Py,
Echovita is not a scam. If you lit a candle on our website, and would like to cancel it for refund, please contact us directly. If you have any questions regarding your flower order, please call the phone number on your receipt. Thank you.
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