Ecigarettedirect Reviews 328

Outstanding service and communications, the pockex vape is excellent value for money and so simple to use,Grant was a pleasure to deal with, would definitely recommend this company.

My order didn't even get delivered, I placed my order on the 14th then I received an email on the 15th saying its been delivered but obviously it hadn't. So I emailed their customer support and they said they'll send my order again. Its been 3 working days and still haven't received it even though my order was over £20 so it should've been tracked 24. This is a joke!!!

This was the time I’d used E-cigarette Direct and I was impressed with them. Apart from the very good price I paid for my aspire pockex vape and the free vape liquid, the customer service was excellent as they confirmed my order within hours of ordering. They also updated me on the progress of the order so I knew when to expect it. I would happily recommend using this company and I’ve since bought 2 more vapes for future use to take advantage of the price of the vapes.

Excellent service good prices fast speedy delivery service will be definitely a return customer will recommend to all reading this and people I know placed order yesterday 5/1/21 at 12:45 received it today 6/1/21 at 1:45
Excellent

First time buyer, but this company responded immediately with the information I needed,
I’d have no trouble using them next time based on my experience so far

I would like to thank Alice for her exceptional customer service, had a couple of issues which she quickly rectified, would recommend this company
Excellent service thank you
Angie

It says monday - friday 8am till 5:30. I sent them an email first thing Friday morning as i have a problem with a brand new vape kit bought two days prior. Was hoping to get a reply same day as I didn’t want to have to wait till the following week for a response.

Rather annoyed- however their delivery is very speedy just the vape I received is faulty. Now i am without a vape. And waiting for a solution on the matter.

I've been buying my liquids here for years. The service is just great and keeps getting better. More recently I've been getting next day delivery for free but even before that the deliveries were quick and reliable. I also get my coils here now and I've had a few mods delivered too. Everything genuine and new.

I had one issue once where they'd sent me the wrong flavour liquid (similar name) and customer service were very quick to rectify the problem.

Great communication, speedy shipping and keen prices. Team responded to my email quickly (leaving the customer support persons name rather than 'kind regards' would have been a nice touch).

My only bugbear is the website - payment and shipping address section is confusing.

Excellent company! Fast delivery and good prices. I have ordered before 5pm and I got my parcel next morning.

Poor quality product and customer service.
I purchased a new Aspire Tigon Kit for £29.99 which arrived quickly but leaked after only two days of use.
I reported this by email together with photos which clearly showed the extent of the leakage (the full tank was empty afterwards) and where it was coming from. I received a prescribed response asking what e juice I was using etc and where the pen was leaking from. seriously?
I emailed back that the photos clearly evidenced where the leak was and further that I have been vaping for five years using the same e juice without any problems at all from cheaper devices (£10 - £20) and requesting a return label and full refund upon receipt.
The reply suggested troubleshooting the device (I don’t think so. A new device should work properly and if it does not be either replaced or refunded depending on the buyer’s preference) but that I was welcome to return the kit and attached a post paid label then added that 72 hours would be required to process and test the item after which I would be contacted.
Again, really?
I have posted back the device and will update this review with the outfit’s response.
In the meantime, I have made it clear that I am more than prepared to take the matter to court if needs be.
AVOID.
* The seller has received the faulty item and provided a full refund

Excellent service. Everything checked out authentic, and quick delivery too! Very happy. 5 🌟🌟🌟🌟🌟

Have dealt with Ecigarettedirect on many occassions, service has always been first class. I ordered from them last week, on arrival, one item was missing. I emailed them and 24 hours later the missing item had arrived at my home. Their customer service is utterly amazing, massive thanks to Andrea for her help and swift actions, really appriciated. If your looking for choice, value, quality, free postage and proper customer service, its all on offer here, I`m proper pleased.

EXCELLENT! I bought a new vape and the price from e-cigarette was the best, not only that but they also allowed me to choose any 10ml juice I wanted from their inventory, and on top of that the shipping was free! the whole thing came to £20 and I got free shipping! and a free juice!! which by the way is absolutely Lush,so I've added them to me screen useing shortcut and they are who I'am using from now on for all my vape juices/coils and whatever else, 5 stars well earned, Oh and the delivery arrived the next day! I don't think you could ask for more.

Wow! Great experience all round from start to finish. Wish all shopping experiences could be as simple, pleasant, reliable and as honest as this shop.

•A huge selection of products.
•Incredibly competitive prices; cheapest I have found by far AND generous offers - Thank you for my free Halo juice :-)
•Easy to navigate/user friendly website with excellent tutorials and advice.
•Well packaged with super speedy dispatch and FREE (with £15+ purchase) super speedy Royal Mail 24/48 hour delivery - I received my products the next day.

I have happily recommended to family and friends!

Thank you :-)

Excellent delivery time and cheaper than ebay!

My brain is 72 years old, and frequently leaves me confused these days ! Thankfully Joey at E cigarette, came to my rescue, and found out what Atomiser tank I was looking for. This is the second time I have been helped out by this company, as I had a problem identifying another vaping unit. Excellent customer service and products. Thank you. Mike

Brilliant, customer service. I wanted a new mod and even though I have used other ecig sites I was sucked in by ecigarettedirect.com s website. Easy to read and order. Plus I got a free liquid and free delivery. Anyways, I ordered a vapepoo X Pro and got sent a vapepoo S Pro. Got in touch and they dispatched within the hour. Can't say farer than that. Good work fellas!

I had a problems but they worked quickly and diligently and the entire refund process was quick and easy. It's really amazing experience. Thanks

I have been ordering from these for over a year now, not only do they have super speedy delivery, their prices are very decent. But what makes me keep going back again and again is purely their customer service! Nothing is ever an issue and are happy to help! Genuinely the best customer service team I have ever come across! Honestly big well done to these people!