ECIGSTOREUK LIMITED Reviews 

260
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

I make a purchase from this store every month religiously and to be fair I’ve never encountered any issues until this order. this time my order arrived with around £30 worth of items missing, pa... See more

Rated 1 out of 5 stars

Absolute fraudsters paid for items 11 days ago still no sign on a 2-3 day delivery scale the tracking code doesn’t bring anything up I’m being told wait 2 more days after being told to contact them on... See more

Rated 5 out of 5 stars

Amazing deals and fast delivery. Much better flavour than any other store. Will continue to keep buying from them, a lot cheaper than other places if you want to buy in bulk, I always get a specific f... See more

Rated 4 out of 5 stars

Great range , great product prices / offers. However , delivery slow and postage costs are over priced with no incentives to buy extra. BUT YOU DO COLLECT POINTS IF YOU ARE A REGISTERED CUSTOMER, AN... See more

Company replied

Company details

  1. Vaporizer Store
  2. also in
  3. Battery Store
  4. Electronic Cigarette Store

Written by the company

We stock all leading brands of vape liquid to cater any vaper and vaping style. From high PG mixes to high VG, and everything in-between, we are sure that you will find something suitable.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

260 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.6

All reviews

(260)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing deals and fast delivery

Amazing deals and fast delivery. Much better flavour than any other store. Will continue to keep buying from them, a lot cheaper than other places if you want to buy in bulk, I always get a specific flavour which no shops seem to ever have in, but I’ve always been able to get it from here

August 28, 2023
Rated 1 out of 5 stars

I HOPE LOTS OF CUSTOMERS READ THIS !

I HOPE LOTS OF CUSTOMERS READ THIS !! Very unprofessional to the point of being scammers! And trying to make out im abusive and unprofessional! Items missing without even a note explaining or a replacement! Don't trust this company they are sending orders with items missing then asking for photo evidence which is a joke

August 24, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible.

Absolutely terrible.
This company’s customer service and support is atrocious. I contacted them politely on an issue with a product I purchased from them for support on returning it, either through them or to the manufacturer as it is still under warranty. They simply weren’t interested in helping me at all and it was obvious that they weren’t even reading my emails properly.

August 9, 2023
Unprompted review
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

I am sorry to hear that, I had a chance to check the details that you wish to return the product that had been damaged after being used for 3 months. As our team informed you that we cannot put forward to your claim as per our terms and condition.
Sincerely,

Rated 1 out of 5 stars

they haven’t replied to me in 5 days…

they haven’t replied to me in 5 days when i have asked why my orders have been in the depot for 4 days amd had 2 failed deliveries still waiting for the 2-3 days shipping nearly a week and a half later

July 26, 2023
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

I am sorry that you package had been delayed by post, it is due to issue at your local post office which is beyond our control. We apologies for the trouble.
Sincerely,

Rated 5 out of 5 stars

Item arrived on time highly…

Item arrived on time highly recommended 👌

July 30, 2023
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk. We appreciate your recommendation 🙏
For any concern feel free to contact us.
Sincerely,

Rated 2 out of 5 stars

Poor Customer Service

Really frustrating customer service. Paid for 24 hourly delivery. Claimed they posted on time but received it outside of the paid delivery timeframe. No mention of a refund for paying for a service I didn't receive, regardless whether it was there's or there couriers fault.

I won't pay for any delivery service again from here as it's clearly not trusted. The price is good so don't want to give up too quick, but one more hiccup on an order and I'll go elsewhere.

July 27, 2023
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

I am sorry to see this, your order was posted from us on time and via tracking details shared as well for the service that you have selected. You may please share with the team for refund for the service not received. I do apologies once again for the trouble.
Sincerely,

Rated 1 out of 5 stars

Opened first one of 6 and after 1 hour…

Opened first one of 6 and after 1 hour it stopped working . Could be from old stock or just lack of sales so old . I have asked the question happy too post or share video and vax with serial number . I havnt opened any more and I have emailed them
I was told they were down to manufacturer. I have sent video and am awaiting any other response
No liability from them . No idea if the other 5 will work as don’t want to offer till resolved . I’m happy to forward email response from them to anyone. This is not vindictive as they have sent me a link to comment
I have replied to each email and they have offered me a replacement on next order which I’ve placed
So hopefully my replacement will be with the 3 additional ones ordered
If so then I will amend this as it will be a great customer service

July 27, 2023
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

I am sorry to hear that our team gave you the resolution but we never had any reply off you. Can you please help us with the issue your claiming that it is an old stock so we will be happy to see that as well.
Sincerely,

Rated 5 out of 5 stars

Great service

July 27, 2023
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
For any concern feel free to contact us.
Sincerely,

Rated 5 out of 5 stars

Quick delivery

July 26, 2023
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
For any concern feel free to contact us.
Sincerely,

Rated 5 out of 5 stars

I Can not fault this Company

I Can not fault this Company. They Ship Super quick, I got my order in just over 24 hours. I won't shop for my Vapes any Where else.

July 26, 2023
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
For any concern feel free to contact us.
Sincerely,

Rated 1 out of 5 stars

Sent wrong items

EDIT: I thought I would add this bit in response to your reply. How you can accuse me of being aggressive when I have only spoken to you on Live Chat I don't know. All I said was it wasn't worth paying to send a £10 order back when you sent the wrong item (20mg nicotine) and I will just leave you the relevant reviews, due to your inability to put things right. I would just say avoid this seller everybody and judge by all the poor reviews.

I ordered 70/30 10mg nicotine liquid. I received 50/50 20mg nicotine liquid. Checked the website that I ordered it correctly and I had and the description said it 70/30. When I contacted them they changed the description to 50/50 and said that I got it wrong, I have witnesses who checked it with me. There customer service is appalling and will definitely not be ordering from them again. I recommend you totally avoid buying from these as per the other reviews.

July 11, 2023
Unprompted review
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

I am sorry for the trouble. You have order an item with title "Strawberry Lime Nic Salt E liquid By Ultimate Salts Cider 10ml" 10mg Nic Selected by yourself. You were humbly asked by the team that if you would like to return them we would do that as well but I can see you were very aggressive. If you have any concern please do contact us as our team will be happy to help and would happily guide you correctly if you are looking for liquids or Nic Salts.
Best Regards,

Rated 3 out of 5 stars

Delivery was really good...but

Delivery was really good, only problem was I only received 14 out of an order of 15.

June 28, 2023
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk. As you informed this to our team and refund was issued for the missing item.
For any concern feel free to contact us.
Sincerely,

Rated 1 out of 5 stars

The customer service is beyond a joke…

The customer service is beyond a joke with this "company" the staff cannot even spell properly. They were extremely rude and refused to refund me after they had already breached there terms and conditions (postal times etc) I would avoid this company at all costs, deliverys always turn up wrong or faulty and they lie to you about the postal, avoid at all costs

EDIT: Seen as though I can't reply to the shop or make another post, the only abusive language was from the staff/manager off this shop. I have screenshots off all the proof of anyone would like them, please do not give them a penny more, they don't care about there customers, just making a quick penny. Have also contacted trading standards as have many others

July 5, 2023
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

I am sorry for your trouble, what I was able to check an abusive language from you and wanted at your own choice. This isn't how it works, all I can say it's disappointing how abusive language was used with our team by you.

Rated 5 out of 5 stars

Gummy bear

Second time i have ordered vapes and delivery is fast also i love the vapes i get

June 29, 2023
ECIGSTOREUK LIMITED logo

Reply from ECIGSTOREUK LIMITED

Thank you for taking time to leave a review for ecigstoreuk.
For any concern feel free to contact us.
Sincerely,

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