I make a purchase from this store every month religiously and to be fair I’ve never encountered any issues until this order. this time my order arrived with around £30 worth of items missing, pa... See more
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Absolute fraudsters paid for items 11 days ago still no sign on a 2-3 day delivery scale the tracking code doesn’t bring anything up I’m being told wait 2 more days after being told to contact them on... See more
Amazing deals and fast delivery. Much better flavour than any other store. Will continue to keep buying from them, a lot cheaper than other places if you want to buy in bulk, I always get a specific f... See more
Great range , great product prices / offers. However , delivery slow and postage costs are over priced with no incentives to buy extra. BUT YOU DO COLLECT POINTS IF YOU ARE A REGISTERED CUSTOMER, AN... See more
Company replied
Company details
Written by the company
We stock all leading brands of vape liquid to cater any vaper and vaping style. From high PG mixes to high VG, and everything in-between, we are sure that you will find something suitable.
Contact info
6 Harris Street, M8 8EG, Manchester, United Kingdom
- 07426056572
- info@ecigstoreuk.co.uk
- ecigstoreuk.co.uk
2.6
Poor
260 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great products quick delivery xx
June 28, 2023
Reply from ECIGSTOREUK LIMITED
Thank you for taking time to leave a review for ecigstoreuk.
For any concern feel free to contact us.
Sincerely,
Reply from ECIGSTOREUK LIMITED
Thank you for taking time to leave a review for ecigstoreuk.
For any concern feel free to contact us.
Sincerely,
I am still waiting on my order now for…
I am still waiting on my order now for over two week with no help either resending or refunding
June 1, 2023
Reply from ECIGSTOREUK LIMITED
Thank you for taking time to leave a review for ecigstoreuk.
For any concern feel free to contact us.
Sincerely,
Awful customer service
Awful customer service! Ordered 3 ecigs, (3 for £30 offer) only received 2 in package, phone number on website is not in use, I asked for the missing item to be send to me via live chat (which takes hours/days to get a response) was advised it would be sent to me when I placed another order!
May 30, 2023
Reply from ECIGSTOREUK LIMITED
I am sorry to hear that, as per details you requested to refund for the missing item which was issued to you.
Quick and efficient delivery
Quick and efficient delivery, does what it says on the tin, great service
June 1, 2023
Reply from ECIGSTOREUK LIMITED
Thank you for taking time to leave a review for ecigstoreuk.
For any concern feel free to contact us.
Sincerely,
Reply from ECIGSTOREUK LIMITED
Thank you for taking time to leave a review for ecigstoreuk.
For any concern feel free to contact us.
Sincerely,
All good
All good. Very fast delivery. And gift was surprise. But this disposable Don.t want to work. That's got gift like Don.t got anything
May 30, 2023
Reply from ECIGSTOREUK LIMITED
Thank you for taking time to leave a review for ecigstoreuk.
For any concern feel free to contact us.
Sincerely,
Always quick delivery and great…
Always quick delivery and great products, I’m always a returning customer
May 30, 2023
Reply from ECIGSTOREUK LIMITED
Thank you for taking time to leave a review for ecigstoreuk.
For any concern feel free to contact us.
Sincerely,
Reply from ECIGSTOREUK LIMITED
Thank you for taking time to leave a review for ecigstoreuk.
For any concern feel free to contact us.
Sincerely,
Great prices
Great prices - pukka product and fast delivery. Thanks for the 2 complimentary vapes - look forward to trying those! Would shop again no hesitation.
Ian.
June 2, 2023
Unprompted review
Reply from ECIGSTOREUK LIMITED
Thank you for taking time to leave a review for ecigstoreuk.
For any concern feel free to contact us.
Sincerely,
Ongoing shocking customer service on faulty items…
I can’t add to a previous review made in March, but it’s be flagged as dodgy by them, over 2 faulty vapes they promised to replace & haven’t!
Very sad when your customer service is so inefficient that you keep having to ask for details over & over or just ignoring emails!
January 30, 2023
Unprompted review
Avoid if you can
Crystal vapes tasted nothing like they should, even though I've had the flavour many times, it tasted like a fake one. One had also leaked in the packaging and despite sending photos customer service was still argumentative and haven't resolved it.
May 8, 2023
Reply from ECIGSTOREUK LIMITED
I am sorry to hear that, the flavour is not as per what you expected. Can you please proof that as when asked you failed to provide any proof in that regard. As we only sell genuine items. as per details customer realised the issue month after the purchase that they had such issues.
Reply from ECIGSTOREUK LIMITED
Thank you for taking time to leave a review for ecigstoreuk.
For any concern feel free to contact us.
Sincerely,
very good price and fast delivery
May 10, 2023
Reply from ECIGSTOREUK LIMITED
Thank you for taking time to leave a review for ecigstoreuk.
For any concern feel free to contact us.
Sincerely,
All items I bough had a fault
All items I bough had a fault, they were disposable vapes, different varieties and not one lasted usual length of time. After a day had burnt taste and liquid leaked out
In reply to the company, I did share this with the company. It was not a long time ago I placed my order 9th May and tried the various vapes all of which were faulty. I contacted them to advise and their reponse was very rude to me and then I never heard from them after that. My advice would be do not purchase from this seller !!!!!
May 10, 2023
Reply from ECIGSTOREUK LIMITED
I am sorry to hear about your trouble., Please use the items and follow the manufacturer advice on the packs. As this rather shocking that you have issue with all of the different items at once. The order was delivered a long ago and customer had nothing to shared with us.
Quick delivery
May 8, 2023
Reply from ECIGSTOREUK LIMITED
Thank you for taking time to leave a review for ecigstoreuk.
For any concern feel free to contact us.
Sincerely,
Poor quality but fast delivery.
Super fast delivery but the order was incorrect and product quality poor.
May 4, 2023
Reply from ECIGSTOREUK LIMITED
We are sorry to hear that, the life of an items depends upon use.
For any concern feel free to contact us.
Sincerely,
I ordered 3 elux legend pro 3500 puffs…
I ordered 3 elux legend pro 3500 puffs and only 2 arrived
May 9, 2023
Reply from ECIGSTOREUK LIMITED
Sorry to hear that please communicate your issue to info@ecigstoreuk.co.uk and our team will assist you.
Fast delivery order correct
May 10, 2023
Reply from ECIGSTOREUK LIMITED
Thank you for taking time to leave a review for ecigstoreuk.
For any concern feel free to contact us.
Sincerely,
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