Great product range, delivery options and rapid delivery. I’m a long term customer and have never had any issues with the company. When problems have been encountered they are quick to respond and hav... See more
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Used ecigzoo for the first time and certainly won't be the last. I ordered my efest LUCv4 charger along with a few other bits on Friday afternoon around 3ish and they arrived first thing Saturday morn... See more
Just been in to the Peterborough store. My first impressions were that this is a proper vape shop! The staff were super helpful and friendly, especially the big fella that served me, (can’t remember h... See more
Company replied
I ordered a bottle of 72mg nicotine in a VG Base I ordered using standard first class (the cheapest option XD) and it came in 3 working days, score! Definitely recommend I have ordered previ... See more
Company details
Information provided by various external sources
Started and staffed by ex-smokers, now vapers, back in 2012. Our aim at EcigZoo is to offer a great service with prompt dispatch and good prices. We stock a full range of e-cigarettes, mods, e-liquids from all the main manufacturers.
Contact info
25 Market Place, PE13 1DQ, Wisbech
- 03303 300 395
- customerservices@ecigzoo.co.uk
- ecigzoo.co.uk
5.0
Excellent
611 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Impressed
Good company, nice eliquid, nice bottle, you can taste the Quality. Fast delivery and absolutely fantastic customer service. More than this is not possible. Really many thanks.
December 24, 2016
Unprompted review
Thumbs up for EcigZoo
Swift despatch, well packaged, good quality juice. Buy with confidence.
December 22, 2016
Unprompted review
Just great
I have used ecigzoo for a long time now and only once had a small problem but as soon as I told them they sorted it out there and then, I always recommend them and will continue to do so
December 18, 2016
Unprompted review
No sign of produxt
5 days after ordering my product, still absolutely no sign of anything, very poor service, my bad
December 15, 2016
Unprompted review
Reply from EcigZoo
Hello Dave,
Thanks for your very kind review and we are sorry to hear your goods have not arrived. You placed the order at 7.39am, we had it printed off, packed, and marked for shipping/sent by 8.16am on Monday. We offer a few choices of delivery method for the customer to choose and you selected the untimed method, Royal Mail First Class. Normally it is quite reliable but this time of year it does slow down somewhat and can take several days longer (Christmas). We would love to upgrade all parcels for free to a next day 9am courier service but alas for your £6 odd quid + vat order we just didnt have space in the margins to afford that. Sorry.
Thanks for giving us a 1 star review for getting your order ready and sent within 37minutes and honouring your chosen delivery method. Sorry Royal Mail have not got it to you by today, Thursday. Bit upset you would not just get in contact with us, but thats life.
Anyway of course we are concerned that you have not received the order. Let us know if it doesnt come in the next few days and we will sort it out.
Merry Christmas Dave.
Do not use this shop
This shop does not care about its customers once it has your money. I will never go back here. Other shops in Wisbech/Kings Lynn that provide better customer service and value their customers.
AVOID!!!!!!
November 23, 2016
Unprompted review
Customer
Great service very good products always happy to shop here
November 13, 2016
Unprompted review
great service
Ordered 4 new batteries.good choice of products for all prices ranges. Would use age. Delivery excellent.
November 6, 2016
Unprompted review
Excellent Service
I have been in the shop in Wisbech and they are always very helpful and polite.
Shopping on their website was also a good experience with fast delivery!
Highly recommended.
November 2, 2016
Unprompted review
Brilliant!
Lovely people and great service! Online and shop are great and all orders are delivered and processed quickly!
October 10, 2016
Unprompted review
Brilliant
Fast delivery, great products, great price, I have no bad word to say, will be ordering again.
October 7, 2016
Unprompted review
Reply from EcigZoo
Thanks Sian, appreciate the feedback!!
Reply from EcigZoo
Cheers Jasmine, appreciate you taking the time to leave feedback.
Excellent service as ever - many thanks
Next day delivery could not ask for more
October 2, 2016
Unprompted review
prompt, efficient and quality products
September 25, 2016
Unprompted review
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