Eclipse Broadband Ltd Reviews 499

I feel that the Eclipse tech team are a part of my family. I've been with the Company from the start when they were Mistral, in Brighton and l have always been treated with friendship and patience. My recent contact with Norbert allowed me to fully understand our new full fibre installation and how best to use it!
THANK YOU, ECLIPSE!

Norbert was very helpful in solving the issues I was having with the router setup and explained the telephone issue which he will resolve.

I was having problems with my internet connection. Following a telephone call to tech support, I was sent a test router to try. Although this didn’t solve the problem, a further call to AJ at tech support sorted the problem. Well done AJ and Eclipse tech support.

I was having a problem with my email. I spoke with Eclipse who were friendly and helpful, and promised to investigate and get back to me. They did to tell me my problem was fixed, which it was. I'mdelighted.

I was dreading having to sort out my new router (okay, I'm a technophobe), but bit the bullet and got through to Norbert. His calm, confident attitude and patience immediately made me feel relaxed and within minutes he had identified the problem and voila!.....everything working perfectly. Thank you Norbert.
I've seldom had problems in the many years I've been with Eclipse, but they always listen to their customers and get you the help you need.

Norbert very straightforward and helpful, polite

A huge thanks to Norbert who came up with the solution and answer to a problem of not getting broadband after an outreach visit. Also long term giving good advice. So a very satisfied customer. Also just to point out all the tech personnel I've spoken to have been polite and helpful in trying to solve the problem. Thanks again to Norbert for the final solution

I've been with eclipse for over twenty years and have always found their customer service top class. The latest problem was dealt with in a friendly and courteous way and solved within minutes. Well done.

Woody was polite, friendly and understanding. Quick efficient resolution to our WiFi issue - thank yiu

Very efficient and professional from AJ

THANKS!

I spoke to Aj and he resolved my new fibre connection issues very quickly and without fuss. Great service.

The chat line was very helpful and AJ gave me some very useful advice towards re-establishing my home WiFi network.

Ryan spent time to help with my billing enquiries problem. Much appreciated.

I have been with Eclipse for many years and always have had good customer service. I talked to a lady called Rose who was very pleasant and helped with my problem. I signed up for a new contract.

Great customer support from Eclipse. I’ve been with Eclipse for as long as I can remember and whenever I’ve needed to contact them I always get through to someone who is helpful and is able to resolve my issue. Worth paying the extra for such good support.

spoke to Ryan about what appeared to be an error on the latest bill. He confirmed that there WAS an error - not at all happy about that, but Ryan was very helpful and undertook to put it right. Too soon yet to say if that has been done correctly or not

Matt was very helpful. He understood our issue and has instigated the resolution.
Matt was friendly and lovely to deal with. Thanks Matt

Great service from Vivien, polite and quick to help. Thank you!

Excellent service provided by Matt as usual! Fixed my webmail and admin login problem within minutes. Very happy. I've been with Eclipse Broadband for many years now and Matt, Charles and Norbert on the live chat have always dealt with any problems quickly and professionally. It's great to know I can get help quickly without having to get on the phone. Keep up the good work guys! x