Eclipse Broadband Ltd Reviews 499

The service provided by Tony was very helpful and after the line cut out he got back to me. Thank you. Appreciated.

Great service as ever from Eclipse, been this way for nearly 30 years. Fast, responsive and accurate advice again today from the very helpful and capable Matt and Ania.

The Eclipse technical support would merit 5 stars but the sales team needs to improve

I was pleasantly surprised to have my telephone call answered by Norbert straight away without any unnecessary wait. Owing to Norbert's professionalism my query was answered in double quick time with the result being satisfactory.

Matt was very friendly and knowledgeable when trying to resolve my internet non-connection issue.
He exhausted all possibilities up to me conducting self checks on my telephone inlet port. I then called back and spoke to another technician. Looks like a new router is required, about to demand a test router. Great support to date, thank you.

It was very easy to organise and the guy who did this, although he wasn’t in customer services and I can’t remember his name was first class

Have just had a support session with Norbert. Excellent advice given in a friendly manner. Thank you

It is now over 23 weeks since I started having problems with Eclipse and my landline phone.
First the Open reach guy said he had removed my spare line (I never had a spare line) and my old number was lost. I was able to phone out but not receive incoming calls. I was told it would be sorted in around 5 days, then 7, then 14 and so on.
After 3 aborted visits from Openreach when no one came, I was told they they now didnt do coper lines so would have to switch to VOIP,
Despite everything saying that people over 75yoa were being kept on the old phone system ( I am 81 years old)I was told I had to switch.
It took Eclipse 6 weeks to getr a New router to me, a day after the guy from Open reach finaly came to move me accross to VOIP, so he couldnt conect the router.
I am 81 years of age, living alone in a rural seting, I dont have a mobile phone and dont want one.
If I have any sort of medical emergancy I cant see me emailing for an ambulance.
Or for that matter the police or fire brigade.
I have had platitudes from Eclipse on here but nothing has ever changed.
UPDATE 17/12/ 23
I did have phone for a time after reseting the router 3 times, I've now lost my landkine again and am told its been passed to a manager.
I am still without my old number despite being told it was all in hand 2 week ago.
Looks lie a phone free Xmas and new year.
I have been waiting for geting on 2 years for a prostate op and have been advised that the hopital wants to do a pre op phone assesment on the 21st Dec. Hard to do with no phone.
Told they are ending me a new router, considering the present one took 6 weeks without Xmas delays, I'm not holding my breath.

Mateo was a great help regarding a fault with my router. Very friendly and most most competent.

Sorrry, although Mateo gave me the right information, I still had a problem. I spoke with Ben directly today, and he solved the problem.

Not Mateo's fault. If I had not missed out a number in the sequence he gave me, it would have worked .
My fault!. So thanks to both of them for their excellent help.
Barry Clutton

Was on a chat with Tony Derwin!!!

He's a credit to your company!!

Had a problem signing in. Your operator was very helpful in getting it sorted. Great service as usual This is why I stick with Eclipse

Absolutely dreading this interaction: moving house in two stages because the new house was not ready. Also needed to try and change broadband package. Rose made the whole process totally straightforward. I even came out with a lower bill. All my daft questions answered really clearly.
And we won't be without broadband when we move which is a huge relief.Thank you Rose

all my questions were answered informatively, pleasantly, clearly

Ania was excellent: helpful and efficient with dealing with my request.

after writing, and phoning many times to cancel any services from this company my Mother has not heard from them in 3 years only to receive a threatening demand for a overdue balance, which is completely fabricated, my mother foolishly signed up after a cold call for outsourcing call to them but as we have moved to BT Digital voice 2 years ago, and had a new number it would be impossible to make any calls through them,
please stop harassing my 86 mother this all cause worry and stress

Further to my last detailed one-star review . . . I was eventually told that the lapse in time between me informing them of my DD cancellation (after they never replied to my queries about leaving them) and them actually getting in touch, meant that they would apologise by not asking me to pay for the time following the DD cancellation. (And that was only done because they NEVER responded to any of my previous emails or letters asking for guidance or protocols for ceasing using them). Now MONTHS LATER, they have JUST threatened me with legal action unless I pay . . . this really is the worst possible sort of company. Talk about left-hand / right-hand . . . . My advice is obvious, NEVER risk using them.

Our landline and WI Fi have been down since 27th September. We are told it is due to an outage.
Is it good customer service to leave us with no service?
We phone from a mobile every day and speak to customer services who are polite and friendly and tell us many customers are without a service. Is this right please?

The young lady was very patient and explained things in great detail. Most efficient

Spoke with Freya on the online chat today to help with getting online access to my account, very helpful and resolved the issue quickly and easily.

I spoke to Freya on line to help me change some admin details and she was great, very helpful and efficient.