Eclipse Broadband Ltd Reviews 499

You can't tell me what is the right connector for my land line to the router that you fitted 5 days ago and gave me the wrong connector and you still say it right the connector is twice the size of the port on the router
It took me 5 days to trace one

Matt was incredibly patient and gave me clear guidance with the solution to my problem. Excellent service

Talked to Woody on Chat - needed a support ticket raised to fix a DNS / email authentication problem - Excellent service all round - perfect

Recently upgraded my package with Eclipse (basically moving my phone rental to Eclipse) and found the whole process simple and great support from the customer service personnel who answered all my questions.

the process was simple and straight forward

Thank you to Woody Samuel and Russell for fixing my emails, I can now send to google email addresses again

Had an internet connection problem and spoke to Norbert & Michael, who helped with advice within 2 hours and I was able to resolve the issue.
Have been with Eclipse since 2004 and always received a good service. So nice to be able to speak directly with someone and not have to hang on the phone for ages.

I've been an Eclipse customer for many years now. I had a problem with my email so I called tech support and spoke with Woody, he took details and promised to call back later. I took his call and was told my issue had been fixed. A few passcodes later and everything was up and running smoothly, thanks to Woody and the team.

I had Internet problems which were eventually sorted by Mateo who was very helpful and patient considering it was almost closing time.I have made many phone calls to them recently and I can honestly say I've always got through to someone very quickly.

Always answers questions, very good when I can't get internet connection. well done

Have been having trouble sending emails. Phoned 3 weeks ago and they said I would get a call from Technical Support and I heard nothing. Was feeling VERY frustrated and disappointed in Eclipse BUT today I got Woody help me and it was an ENTIRELY different experience !! He was completely fabulous .. patient, courteous, committed to helping me and in less than 10 minutes he sorted out the entire problem that has been going on for weeks. I much appreciated that he didn't fob me off saying someone else would ring and stayed with it and got me sorted. He made my day and some of your other staff would do well to shadow him !! Thank you Woody. You are a credit to Eclipse and yourself. With Appreciation, Karen

Since my purchase of your services today is the first time I have had any satisfaction. Your staff member Norbert was a true professional encompassing such values as well mannered telephone
Voice and lots of patience. Ticket no 1493207.ĺ

Fantastic customer service, both in working out what I needed to be able to make my switch and upgrade and the Technical service support actually helping me through the fixes I needed in place. Honest, simple, straight forward and to my mind, a cut above any of the competition. Great work!

Been with Eclipse for a long time now, actually nearly two decades, always helpful when issues arise, which is very rare, came to write a review today after phoning for help with a small issue with router setup, a kind gent called Matt had me up and running in a matter of minutes and resolved the problem in no time, all while being polite and explaining what he was doing along the way, thanks Matt. This is why you stay with a company like Eclipse, no 30 mins waiting on phone, just quick direct service from people who know what they are doing.

Having called to solve a problem which was solved promptly. I asked further questions about speed and limits. The technician answered some questions and then referred me on to the Sales team. Very helpful and not rushed into a contract. I wanted to think things over I enquired about calling back the next day. I was advised that the young lady was going to be off as it was her birthday , but advised she would leave notes about our conversation. When I called the next day, everything proceeded fine with results.

Matt sorted out our concerns regarding our new fibre broadband and telephone supply. He was most helpful and reassuring. In the fifteen years or so we have been with Eclipse that is the standard we have come to expect from this company, who could happily be described as The Best!

Excellent response times & follow ups. It's great to be part of a truly professional process in which all the relevant points are dealt with logically leaving an immense feeling of being valued. The problem was solved without any hassle or stress. This is why I continue to subscribe to Eclipse. Thanks to all the team.

I just had a live chat with Freya and she was really polite and so helpful with all my queries. Will definitely use this service again

Quick phone answer. Mateo dealt with my security concern efficiently and helpfully. I was reassured that he made further security checks after my first call.

Ryan sorted my issue - accessing Billing in a quick, professional manner
excellent