Bought a rocking chair from online store and I couldn’t ask for better service. Delivery was brilliant and the staff was very helpful as I changed address before the chair was being delivered and got... See more
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We visited the store to view car seats and loved the selection available and staff were knowledgable and happy to help explain features. When we were ready to order i contacted the store and was off... See more
I was a little dubious about ordered from this website as I hadn’t heard of it before, but I went ahead and ordered the cybex Orfeo pram. It was a lot cheaper than any of the other websites, and it ar... See more
Simply excellent! Literally don't know how to explain how brilliant this store and online customer experience is. Searched everywhere for Baby YOYO online. Most were 1 plus months delivery to NI plus... See more
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Company details
Written by the company
We are a specialist baby goods retailer, dealing in premium baby products, with the goal of providing high quality products alongside a high standard of service.
Contact info
65 broughshane street, BT43 6ED, Ballymena, United Kingdom
- 02825760769
- info@eclipsenurserystore.co.uk
- eclipsenurserystore.co.uk
4.9
Excellent
317 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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A big thanks to Judith and Lisa for all…
A big thanks to Judith and Lisa for all of their help picking a pram and car seat. Nothing was too much hassle, from trying different prams in our boot and asking all of our questions. They were so friendly and accommodating.
October 8, 2022
Unprompted review
Reply from eclipsenurserystore.co.uk
Hi Jessica, Thank you for taking the time to leave us this review, and thank you for your business.
As a small family run business, reading these reviews, make our day, and our staff do a little dance everytime we receive positive feedback, and a 5 ✨ review.
We hope that if you need anything else in the future, you will shop with us again.
Many thanks
Pat
Found item we wanted
Found item we wanted, bought it, saw it was sent the same day and it arrived in Devon 2 days later
October 2, 2022
Reply from eclipsenurserystore.co.uk
Hi John, Thank you for taking the time to leave us this review, and thank you for your business.
As a small family run business, reading these reviews, make our day, and our staff do a little dance everytime we receive positive feedback, and a 5 ✨ review.
We hope that if you need anything else in the future, you will shop with us again.
Many thanks
Pat
The women couldn’t have been more…
The women couldn’t have been more helpful showing us the icandy pram we had our eyes on. Happily explained the pram and all the attachments in full detail. Good service
October 3, 2022
Unprompted review
Reply from eclipsenurserystore.co.uk
Hi Antonia, Thank you for taking the time to leave us this review, and thank you for your business.
As a small family run business, reading these reviews, make our day, and our staff do a little dance everytime we receive positive feedback, and a 5 ✨ review.
We hope that if you need anything else in the future, you will shop with us again.
Many thanks
Pat
The girls are lovely and nothing was an…
The girls are lovely and nothing was an issue. Took their time and give us a complete demo of everything. Would defo recommend
October 1, 2022
Unprompted review
Reply from eclipsenurserystore.co.uk
Hi Natasha, Thank you for taking the time to leave us this review, and thank you for your business.
As a small family run business, reading these reviews, make our day, and our staff do a little dance everytime we receive positive feedback, and a 5 ✨ review.
We hope that if you need anything else in the future, you will shop with us again.
Many thanks
Pat
Great shop great staff
My wife and I are expecting our first child and we decided to go to Eclipse to look at baby products. We were greeted by Rhonda who was extremely welcoming, she showed us all the items we wanted to look at, demonstrating how each product worked in great detail.
Lynsey was also extremely helpful and provided us with excellent service as well.
Both members of staff made us feel very important and they couldn’t do enough for us to ease our minds and help us choose the right products for us, I would definitely recommend this shop to anyone looking for baby products, thank you both so much.
September 29, 2022
Unprompted review
Reply from eclipsenurserystore.co.uk
Hi Paul, Thank you for taking the time to leave us this review, and thank you for your business.
As a small family run business, reading these reviews, make our day, and our staff do a little dance everytime we receive positive feedback, and a 5 ✨ review.
We hope that if you need anything else in the future, you will shop with us again.
Many thanks
Pat
We went shopping today for our first…
We went shopping today for our first baby & had the most lovely experience. Both ladies in Ballymena were so helpful & demonstrated everything we needed to see. Highly recommend & can’t wait to return to purchase our bundle.
September 27, 2022
Unprompted review
Reply from eclipsenurserystore.co.uk
Hi Lisa, Thank you for taking the time to leave us this review, and thank you for your business.
As a small family run business, reading these reviews, make our day, and our staff do a little dance everytime we receive positive feedback, and a 5 ✨ review.
We hope that if you need anything else in the future, you will shop with us again.
Many thanks
Pat
Above and Beyond Customer Service
I popped in to find out more about a suitable double buggy for my childminding requirements and Judith was so helpful and even recommended I come and try the buggy options in my car to see how they fit and with the children I predominantly childmind for to see how the buggy handles. A couple of days later I came back to do just that and Judith was so helpful and knowledgeable throughout. I went away with a brand new OutnAbout double nipper the very same day! Thankyou so much for your help
September 26, 2022
Unprompted review
Reply from eclipsenurserystore.co.uk
Hi Katie, Thank you for taking the time to leave us this review, and thank you for your business.
As a small family run business, reading these reviews, make our day, and our staff do a little dance everytime we receive positive feedback, and a 5 ✨ review.
We hope that if you need anything else in the future, you will shop with us again.
Many thanks
Pat
Disappointing
Purchased quite a lot from this store. Went back to order next car seat and travel cot. When the sales advisor demonstrated how to adjust the travel cot I advised that I already had the travel cot just didn’t realise that it could adjust. She convinced me that I bought the smaller size travel cot and not that one so I bought it. I wasn’t able to check travel cot I had until I went to baby’s grandmother where it was kept. It was the same one. I rang shop today to ask could I return it as it was the one I had. They won’t accept even though it hasn’t been opened and still in the box. Have another baby on the way so asked could I even get a credit note as I was planning to buy all the baby’s new things but they said no. Very disappointing and won’t be returning to buy new items for new baby.
September 22, 2022
Unprompted review
Great shop
Ordered an egg 2 pram bundle from eclipse nursery. Received the order very fast.everything was in pristine condition.
August 22, 2022
Reply from eclipsenurserystore.co.uk
Hi Georgiana, Thank you for taking the time to leave us this review, and thank you for your business.
As a small family run business, reading these reviews, make our day, and our staff do a little dance everytime we receive positive feedback, and a 5 ✨ review.
We hope that if you need anything else in the future, you will shop with us again.
Many thanks
Pat
Keelin couldn’t have been more helpful…
Keelin couldn’t have been more helpful in helping me choose a pram. As a first time mum she was patient and couldn't have been more helpful, brilliant shop and experience will definitely be back, Keava
September 14, 2022
Unprompted review
Reply from eclipsenurserystore.co.uk
Hi Keava, Thank you for taking the time to leave us this review, and thank you for your business.
As a small family run business, reading these reviews, make our day, and our staff do a little dance everytime we receive positive feedback, and a 5 ✨ review.
We hope that if you need anything else in the future, you will shop with us again.
Many thanks
Pat
Can't thank Lisa and the staff enough
Can't thank Lisa and the staff enough. We where up today to try get a new pram and Lisa got us one sorted from the warehouse and to us the same day. Highly recommend!!!!!
September 10, 2022
Unprompted review
Reply from eclipsenurserystore.co.uk
Hi Dylan, Thank you for taking the time to leave us this review, and thank you for your business.
As a small family run business, reading these reviews, make our day, and our staff do a little dance everytime we receive positive feedback, and a 5 ✨ review.
We hope that if you need anything else in the future, you will shop with us again.
Many thanks
Pat
Eclipse in Lisburn is excellent
Eclipse in Lisburn is excellent. The girls are all so friendly and really put you at ease especially if you are a first time mum to be!! Judith was just lovely and has the patience of a saint with all my questions. Thank you again and will look forward to getting my pram soon! Xx
September 3, 2022
Unprompted review
Reply from eclipsenurserystore.co.uk
Hi Ashley, thank you for taking the time to leave us this review. All feedback is vital to enable us to continue to improve our service, if and where needed. I’ll be sure to pass on your feedback to the staff in store.
Thanks again for your business.
Pat😊
Exceptional Service…
Lisa and the team at Eclipse provided exceptional service and it was very knowledgeable and reassuring experience for a FTM. We are delighted with the customer service we received and we would recommend highly recommend this store.
September 3, 2022
Unprompted review
Reply from eclipsenurserystore.co.uk
Hi Owen, thank you for taking the time to leave us this review. All feedback is vital to enable us to continue to improve our service, if and where needed. I’ll be sure to pass on your feedback to the staff in store.
Thanks again for your business.
Pat😊
Reply from eclipsenurserystore.co.uk
Hi Aisling, thank you for taking the time to leave us this review. All feedback is vital to enable us to continue to improve our service, if and where needed.
Thanks again for your business.
Pat😊
“Nuna Leaf grow”
I bought this “Nuna Leaf grow”
for my grandson… He is not Bourne yet…
He is due next month
I gave it for present to my daughter & her partner…
Is Not used yet
I’m so exited…. I saw the pictures and I think my daughter & partner and the baby will love it!!!
Thank you in advance…
Sorry I’m not helpful, but still didn’t use it … next month :)
August 31, 2022
Reply from eclipsenurserystore.co.uk
Hi Yurka, thank you for taking the time to leave us this review. All feedback is vital to enable us to continue to improve our service, if and where needed. Hopefully once baby arrives, they will love it also.
Thanks again for your business.
Pat😊
The girls are great
The girls are great, they’ve been very helpful and such great crack! Even helped me to the car with my stuff - would 100% recommend
August 30, 2022
Unprompted review
Reply from eclipsenurserystore.co.uk
Hi Danielle, thank you for taking the time to leave us this review. All feedback is vital to enable us to continue to improve our service, if and where needed. I’ll be sure to pass on your feedback to the staff in store.
Thanks again for your business.
Pat😊
We went in to get a travel system as…
We went in to the Lisburn store to get a travel system as first time parents. We were helped by Lisa who was very knowledgeable and helpful. Nothing was too much trouble and she was able to help us with the right system for our needs. Would highly recommend.
August 29, 2022
Unprompted review
Reply from eclipsenurserystore.co.uk
Hi Michelle, thank you for taking the time to leave us this review. All feedback is vital to enable us to continue to improve our service, if and where needed. I’ll be sure to pass on your feedback to the staff in store.
Thanks again for your business.
Pat😊
Repeat customer - Great service once again
Item was in stock and delivered within 48hrs of ordering.
Really happy with the usual top service from Eclipse!
August 28, 2022
Reply from eclipsenurserystore.co.uk
Hi David, thank you for taking the time to leave us this review. All feedback is vital to enable us to continue to improve our service, if and where needed.
Thanks again for your business.
Pat😊
Can’t fault the Lisburn store or the…
Can’t fault the Lisburn store or the ladies at all. We went in on Monday without a clue of what we needed and we were asked some questions about our lifestyle
Etc and they were able to point us in the right direction. We weren’t pushed into a purchase at all and felt comfortable walking away with all the new knowledge we had to have a think about it. We came back on Saturday to order and again were met with smiles and chat from all the girls. Lovely experience and I can definitely see us returning for more baby and toddler purchases on the future 💕
Well done on excellent customer experience!
August 27, 2022
Unprompted review
Reply from eclipsenurserystore.co.uk
Hi Sinead, thank you for taking the time to leave us this review. All feedback is vital to enable us to continue to improve our service, if and where needed. I’ll be sure to pass on your feedback to the staff in store.
Thanks again for your business.
Pat😊
Brilliant customer service
Brilliant customer service, love my new pram, Thankyou!
August 27, 2022
Unprompted review
Reply from eclipsenurserystore.co.uk
Hi Gillian, thank you for taking the time to leave us this review. All feedback is vital to enable us to continue to improve our service, if and where needed.
Thanks again for your business.
Pat😊
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