The ecoblaze website is easy to use and find the product you want. Delivery for my order was free and quick given it included Easter. The firelighters are in a cardboard box and were packed into a l... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Content was good as previously, contained in hessian bags further enclosed in cardoard boxes which strained to constrain the bags! It was easier to move the bags, which, although heavier, were better... See more
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Looking for an economical and environmentally sustainable way of lighting the fire and these seemed to be the best I could find. Having used now a couple of times they keep the light for the le... See more
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Incredibly pleased with this purchase. I didn’t expect to be able to light a large log burner with just 1 eco firefighter, but have now done so on each of the 3 occasions I have tried. So a great savi... See more
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Company details
About ecoblaze
Written by the company
Ecoblaze stands as a champion for natural, sustainable, quality products. We have worked with the same suppliers for many years. This ensures consistent quality and as we grow, our partners grow with us.
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
Contact info
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, United Kingdom
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4.4
Excellent
532 reviews
Replied to 82% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good product and delivered on time
January 17, 2026
Reply from ecoblaze
Hi Samuel,
Thank you for your feedback! We’re pleased to hear you’re happy with the product and that your delivery arrived on time.
We appreciate your support and hope to supply you again soon.
Kind regards,
KM
Reply from ecoblaze
Hi Catherine,
Thank you for your feedback! We’re really pleased to hear you were happy with the fast delivery.
We appreciate your support and hope to supply you again soon.
Kind regards,
KM
Excellent customer service
Excellent customer service add logs burn brilliantly will certainly use again
January 14, 2026
Reply from ecoblaze
Hi Michele,
Thank you for your lovely feedback! We’re really pleased to hear you were happy with the customer service and that the logs are burning brilliantly.
We really appreciate your support and look forward to supplying you again in the future.
Kind regards,
KM
Reply from ecoblaze
Hi Sandra,
Thank you for your kind feedback! We’re really pleased to hear you’re happy with the products and the timely delivery.
We truly appreciate your support and hope to supply you again soon.
Kind regards,
KM
Great value & good qualty
We buy 200 at a time, the firelighters are wood quality and arrived quickly.
January 13, 2026
Reply from ecoblaze
Thank you for your review.
We’re really pleased to hear that you’re happy with the quality of the firelighters and that they arrived quickly. We appreciate your continued custom and thank you for buying from us.
Kind regards,
NH
Always a good service and good quality…
Always a good service and good quality logs. Recommended!
January 13, 2026
Reply from ecoblaze
Thank you for your kind review!
We’re delighted to hear that you’re happy with our service and the quality of the logs. Your recommendation means a lot to us, and we look forward to supplying you again in the future.
Kind regards,
NH
The firelighters are good but…
The firelighters are good but unfortunately by using Evri to deliver them ensures they were delivered to the wrong address
January 13, 2026
Reply from ecoblaze
Thank you for your feedback and we’re sorry to hear your parcel was delivered to the wrong address.
We’re pleased to hear you’re happy with the quality of the firelighters, however we completely understand how frustrating delivery issues can be. Please contact our customer service team with your order details if this has not already been resolved, and we will be happy to investigate this with the courier for you.
Your feedback regarding Evri has been noted and shared with our logistics team as we continually review our delivery services.
Kind regards,
KM
Fast free delivery
Fast free delivery, great product makes it easy to start a fire I only need to use 2.
January 13, 2026
Reply from ecoblaze
Thank you for your review!
We’re glad to hear that you found the delivery fast and free, and that the product works so well it only takes a couple to start a fire. It’s great to know you’re happy with both the service and the product!
Kind regards,
NH
Didn’t arrive
On the day of expected delivery I got an email from Evri telling me the order was delayed, next day I got another from Evri saying the parcel was damaged beyond repair and to contact EcoBlaze for a refund. Emailed and got no response so called a couple of days later and got my refund. I wouldn’t have ordered had I known they use Evri. Sure the product is great but for me it was just a big hassle.
January 11, 2026
Reply from ecoblaze
Hi Anj,
Thank you for your feedback and we’re very sorry for the inconvenience caused.
Unfortunately, parcels can occasionally become damaged whilst in transit with the courier, however we completely understand how frustrating this experience must have been, especially with the delay in response. This is certainly not the level of service we aim to provide.
We appreciate your comments regarding the courier and have shared this with our logistics team as we continually review our delivery partners. We’re pleased we were able to arrange your refund, but we are sorry that the overall experience was disappointing.
Thank you for your honest feedback and for recognising the quality of the product.
Kind regards,
KM
Reply from ecoblaze
Thank you so much for your lovely review! 🌟
We’re really glad to hear that you’re happy with the quality of the logs and that your delivery arrived very quickly. It’s wonderful to know you’ll be using us again — we truly appreciate your support!
If you have a moment, we’d be grateful if you could also share your experience on our Google Reviews page. It really helps us continue providing great service to all our customers.
Bee CS Team
“Does what it says on the tin”
Arrived when said they would. Does what it says on the tin!
January 11, 2026
Reply from ecoblaze
Thank you so much for your great review! 🌟
We’re really happy to hear that your order arrived exactly when promised and that everything “does what it says on the tin” — straightforward, reliable service is exactly what we aim to deliver.
If you have a moment, we’d truly appreciate it if you could also share your experience on our Google Reviews page. Your support helps us continue providing great service to all our customers.
Bee CS Team
First time buying from ecoblaze and not…
First time buying from ecoblaze and not disappointed, the best we've bought so far and the best price with quick delivery.
January 10, 2026
Reply from ecoblaze
Thank you so much for your fantastic review! 🌟
We’re thrilled to hear that your first experience with Ecoblaze has been such a great one. Knowing that you found our products to be the best you’ve bought so far — along with the best price and quick delivery — truly means a lot to us. We’re delighted to have you as a new customer and hope to continue delivering this level of quality every time.
If you have a moment, we’d really appreciate it if you could also share your experience on our Google Reviews page. Your support helps us continue offering great products and service to all our customers.
Bee CS Team
Evri limbo…
Still waiting for delivery been dispatched but sitting in Evri limbo for a week with no delivery date other than delayed. This isnt the first time, logs delivered by DPD arrive on time, kindling, firelighters & briquettes sent with Evri always a delay.
January 10, 2026
Reply from ecoblaze
Hi Julia,
Thank you for your feedback, and we are very sorry to hear about the delay with your delivery.
We completely understand how frustrating it is when tracking shows delays with no clear delivery date, especially when you’ve experienced this more than once. We are currently reviewing courier performance and your comments regarding Evri have been noted and shared with our logistics team.
If you have not already done so, please feel free to contact us directly with your order details so we can chase this with the courier and provide you with an update.
We really appreciate your patience and your continued support.
Kind regards,
KM
Excellent product.
Excellent product.
Much better value than traditional paraffin white cubes and burn for longer which means you don't need to use so many.
January 10, 2026
Reply from ecoblaze
Thank you so much for your excellent feedback! 🌟
We’re really glad to hear that you’re happy with the product. It’s great to know you’re finding it much better value than traditional paraffin white cubes — and that the longer burn time means you don’t have to use as many. That’s exactly the kind of quality and efficiency we aim to deliver.
If you have a moment, we’d really appreciate it if you could also share your experience on our Google Reviews page. Your support helps us continue offering great products and service to all our customers.
Bee CS Team
Good service great product love the…
Good service great product love the sustainability ethos
January 7, 2026
Reply from ecoblaze
Thank you so much for your lovely review! 🌟
We’re really happy to hear that you enjoyed both the service and the product. It’s especially great to know you appreciate our sustainability ethos — it’s something we’re truly passionate about, so your feedback means a lot to us.
If you have a moment, we’d really appreciate it if you could also share your experience on our Google Reviews page. Your support helps us continue offering great products and service to all our customers.
Bee CS Team
Reply from ecoblaze
Thank you so much for your wonderful review! 🌟
We’re delighted to hear that you’re pleased with both the product and the efficient service you received. Providing great quality and a smooth experience is always our top priority, so your feedback truly means a lot to us.
If you have a moment, we’d really appreciate it if you could also share your experience on our Google Reviews page. Your support helps us continue offering great products and service to all our customers.
Bee CS Team
Huh! Only half of my order has arrived
Have phoned to say i need other half of my order which i have paid for. Am waiting for this to now be sent please. Is now the the 20th January. Only half of my order has arrived. I ordered and paid for 2 boxes of 200 firelighters . Only one box of 200 firelighters has come. It took Evri 5+ days.From 8th to 15th..... I spoke to ecoblaze yesterday.Was told to wait 24+ hours. Nil has happened. Im supposed to praise Evri. Im not impressed. The packing people are obviously not doing their job properly. The label said parcel weighed 4 kgs...it weighed less than 2...therefore only half of my order. Please facilitate the rest of my order which I paid for a week ago+! I had 400 firelighters on my last order....that came ok.Theres not enough checking going on. Please send me the rest of my order!
I must add that these are brilliant, excellent firelighters. They are clean burning ,efficient and work really well. Hence I like to have 2 lots at once then I'll not run out. They are the best. Never had trouble with receiving my order before. Will continue to use Ecoblaze. Despite this problem currently.
You speedily rectified my problem, thank you so very much. I was imoressed and as i said already, i will remain loyal to Ecoblaze. You have good products, and the issue was of the despatcher rather than the manufacturer, i guess. All best.
January 9, 2026
Reply from ecoblaze
Hi Teresa,
Thank you for your detailed feedback, and we are very sorry to hear about the missing box from your order and the delay in getting this resolved. This is certainly not the level of service we aim to provide.
We have raised this with our packing and dispatch team as well as the courier, as the parcel weight you mentioned does suggest that only part of the order was sent. Please be assured we are arranging for the remaining box of 200 firelighters to be sent to you as a priority.
We really appreciate your kind comments about the quality of the firelighters and your continued support of EcoBlaze. Thank you for your patience while we resolve this for you.
Kind regards,
KM
Excellent product
January 9, 2026
Reply from ecoblaze
Thank you so much for your kind review! 🌟
We’re delighted to hear that you’re happy with the product — delivering excellent quality is always our priority, so your feedback truly means a lot to us.
If you have a moment, we’d really appreciate it if you could also share your experience on our Google Reviews page. Your support helps us continue offering great products and service to all our customers.
Bee CS Team
Didn’t get full order had to phone…
Didn’t get full order had to phone twice until rectified
January 8, 2026
Reply from ecoblaze
Please accept our apologies for the delay in responding to your review.
We are sorry that your order arrived incomplete and that it took multiple phone calls to get the matter rectified. We understand how frustrating it is to have to chase us for a resolution, and this is certainly not the level of service we aim to provide.
We will be investigating these communication issues internally to ensure our processes are improved and resolved so that this does not happen in the future. Thank you for bringing this to our attention and for your patience while we corrected the order. Kamva - CS Team
Order went through easily and was…
Order went through easily and was delivered 2 days later by a friendly courier who explained that the box had burst when he lifted it. On inspection, it looked full to me.
January 8, 2026
Reply from ecoblaze
Thank you so much for your feedback! 🌟
We’re pleased to hear that your order went through smoothly and that delivery was completed quickly by a friendly courier — great service at the door always matters.
We also appreciate the courier explaining the situation with the box. We’re glad to hear that upon inspection, everything looked full and intact. Still, if you ever notice anything missing or damaged, please don’t hesitate to reach out — we’re always here to help and make it right.
If you have a moment, we’d really appreciate it if you could also share your experience on our Google Reviews page. Your support helps us continue offering great products and service to all our customers.
Bee CS Team
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