Customer service was great, when you rang the contact phone number it was actually picked up by a real person very promptly and they were able to help with my query. The glazing was used for a sash w... See more
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Ecoease responded quickly to the loss of our shipment and cut and delivered replacement secondary glazing. Thank you, Anne. Easy to install and very effective, we are very happy with the outcom... See more
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Still have NOT received the product nor any information re delivery date Since this review I have had great communication from EcoEase.
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Very straightforward. Everything arrived on time and in good shape. Installation takes a bit of time and care but we were able to install it all with no hitches. The windows look good and the glazing... See more
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Company details
Written by the company
Here at Ecoease we love speaking to our customers and work really hard to help and advise them as much as we can. Our aim is to offer the very best service possible along with a product that will make a real difference to the comfort of their homes. Our unique neatly-edged secondary glazing is highly effective, excellent value for money and incredibly easy to install. We offer an eco-friendly, long term solution which will reduce heat loss through your windows. This will help you to heat your rooms more effectively and in turn save you money on your heating bills. Ecoease secondary glazing will also reduce or more often completely clear up the condensation on your windows. Creating a pocket of static air between your cold glass window pane and the warmer PET glazing panel. Ecoease provides very effective acoustic insulation too - working as a baffle to reduce outside noise for a more peaceful home environment. Unlike many secondary glazing systems, Ecoease is discreet and unobtrusive with no permanent modification needed to your windows. As such it is perfect for Listed buildings and character properties as no planning permission is required. Ecoease allows you to keep the beauty of your old original windows whilst getting rid of the associated problems of heat loss and condensation. Finally Ecoease is extremely cost effective. It is a fraction of the price of double glazing. You don't create all of the mess and costly need for redecoration you would face on replacing your windows. It is incredibly easy to install - no tools are needed and you don't need to hire expensive tradesmen. It really is so easy! With our Measure to fit system you give us your sizes, following the steps from our simple measuring guide. We do all of the complicated bits. We make all of the necessary sizing adjustments, build the secondary glazing units and deliver them to your door. Fitting couldn't be easier as you simply remove the protective films and offer them up to you window frames. That's it! You are ready to start saving money and reducing condensation and outside noise. We would love to hear from you so please get in touch. We are customer advisors, not salespeople and will be delighted to help. Thank you for your time
Contact info
Unit 13, Earlstrees Court, Earlstrees Road, Corby, Northamptonshire, NN17 4AX, Northampton, United Kingdom
- 01536 446398
- sales@ecoease.co.uk
- ecoease.co.uk
3.9
Great
27 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Ecoease
Thank you for your feedback and your order Graeme
Friendly and helpful customer service
Customer service was great, when you rang the contact phone number it was actually picked up by a real person very promptly and they were able to help with my query. The glazing was used for a sash window bay where we've had very bad condensation ie water dripping down the panes. The secondary glazing means that we now have less noise, drafts and the condensation is barely noticeable. Simple but effective product.
November 27, 2025
Reply from Ecoease
Thank you for your feedback Jenny. I'm glad we could help and that you are enjoying your secondary glazing.
Just the stuff I wanted
Just the stuff I wanted, and a short delivery time, thank you.
September 26, 2025
Reply from Ecoease
Thank you for your feedback Christopher, glad to get it to you quickly
We have not had our order yet?
September 12, 2025
Reply from Ecoease
Good morning Jane. The order was supposed to leave us at the end of the week which was within our lead time but unfortunately the carrier didn't arrive. It is now leaving us today. My apologies for it being slightly late
Excellent Service, Exemplary Communication.
Excellent service, speedy turnaround and communication exemplary with actual people you can talk to!
December 13, 2024
Unprompted review
Reply from Ecoease
Thanks for your feedback Paul, good to speak to you too
Excellent quality product
Excellent quality product, well above expectations looks great and does exactly what it’s ment to .
Great customer service.
November 11, 2024
Reply from Ecoease
Thank you very much for your feedback Wayne and for recommending us to your neighbour! I'm so glad to hear that you are really pleased with the quality and the performance. Ecoease does make a fantastic difference for such a simple solution.
Still have NOT received the product nor…
Still have NOT received the product nor any information re delivery date
Since this review I have had great communication from EcoEase.
November 18, 2024
Reply from Ecoease
I have to say that I am disappointed to receive a one star review from you Karen when it is two weeks since you placed your order and the lead time on the page you ordered from said two to three weeks. I am sorry but we don't know a closer timescale than this before the order goes into production as it depends on the order levels. This is difficult to predict at this our busiest time of the year. You emailed yesterday for an update and I replied a couple of hours later. Your panel has in fact now been made and you have had an email to advise you of the delivery. As a family business we work really hard to keep to our lead times and offer good service. A review like this reflects badly on us and I hope that you will reconsider your score of 1 star under the circumstances.
Easy to fit and look very good
Easy to fit and look very good - too soon to know if they reduce heating bills too.
June 16, 2024
Reply from Ecoease
Thank you for your feedback Anita. I'm sure when you see the impact they make you will award that extra star
Very good product
Very good product, first windows bought 10 years ago, this purchase was just to renew some of the magnetic tape which had come unstuck.
Doesn’t spoil our wood framed leaded windows as some other double glazed options would have. Would recommend.
July 7, 2024
Reply from Ecoease
Thank you very much for your feedback. Glad that your Ecoease is giving you many years of benefits.
Great company to work with
Great company to work with, friendly staff, prompt service and a great product.
Well done to all the team!
January 4, 2024
Reply from Ecoease
Thank you very much Ann
Processed quickly
Processed quickly
Delivered to wrong address
Easy to install and effective
November 19, 2023
Reply from Ecoease
Thank you for your feedback
Condensing windows cured
We live in a listed property and some of the windows are difficult to secondary glaze with the small windows which where not secondary glazed condensing badly. theses ecoease panels served the purpose brilliantly easy to fit and stopped condensing, very pleased
October 29, 2023
Reply from Ecoease
Thank you for your feedback Mr Palmer. I'm glad that Ecoease has done its job and sorted out your condensation.
Superb product
Very well packed.
Cut exactly to size required.
Crystal clear windows.
September 26, 2023
Reply from Ecoease
Thank you for your review Kevin
It was a v quick delivery
It was a v quick delivery, so could get job done in good time, all in all ....perfect!
September 3, 2023
Reply from Ecoease
Thank you Glenny. Pleased to hear all went well for you
An excellent and innovative product.
An excellent and innovative product.
Purchased to try and improve insulation and I was pleased to notice a clear improvement in temperature comparing the Ecoease window to the one without.
Very easy to order and install. I also contacted Ecoease for advice and they were prompt and helpful regarding many issues.
We plan to order more.
March 15, 2023
Reply from Ecoease
Thank you for your review Claire. I am glad you are seeing the benefit of your secondary glazing.
Panels and all fittings were received…
Panels and all fittings were received well packed and arrived on schedule. They were easy to install using the instructions on the website. It has only been two weeks since they were fitted but am pleased so far.
March 2, 2023
Reply from Ecoease
Thank you for your feedback Barry. I'm sure you'll feel the benefit on days like today!
It was easy to fit
It was easy to fit. Very well packed. Suggest keeping the packaging if you intend to remove the panels during the summer as the sheets are quite fragile and easily scratched.
February 13, 2023
Reply from Ecoease
Thank you very much for your review and your suggestions Malcolm. The bubble wrap is definitely handy if you wish to remove and store the panels in the summer.
order arrived quickly all done thank you
February 16, 2023
Reply from Ecoease
Thank you for your feedback
Fitting & appearance good
We have fitted Ecoease secondary glazing to all the windows we can in our listed property and they are great. Largely unobtrusive, so that unless you look for them you only notice the original sashes. If you do look for them especially, they are easy on the eye. Finally, straightforward to fit.
January 30, 2023
Reply from Ecoease
Thank you very much for your orders Tom. I am glad you found them nice and easy to install. You can sit back now and enjoy the benefits.
Great product
Very straightforward. Everything arrived on time and in good shape. Installation takes a bit of time and care but we were able to install it all with no hitches. The windows look good and the glazing panels are very effective. This is evident by the lack of condensation on EcoEase glazed windows when compared to windows that have no EcoEase panels. We plan to do more windows so we save money on energy and reduce our emissions.
November 29, 2022
Reply from Ecoease
Thank you very much for your feedback
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