I've just invested in 2 new cups (tempted by black friday) which means I can keep them in various places. Due to my arthritic hands I have trouble with cup/mug handles so these Ecoffee cups are exce... See more
Company replied
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Ecoffee sent me a black lid and sleeve instead of a natural (cream) one so I got in touch. After 4 months I was replied to and I was sent a white one. This is at least an attempt to rectify the issue.... See more
Company replied
A stunning product matched with exceptional service!! We are smitten with our branded mugs and proud to hand them out to our agents this year. The concept and packaging promotes our 2023 drive in su... See more
Company replied
I bought a second identical Ecoffee cup to replace one I bought several years ago - after much happy use I lost the little tab on the lid which prevented spills. I emailed customer services & receive... See more
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Company details
Written by the company
Each year over 300 billion single-use cups are manufactured. Due to their plastic content, 98% will never be recycled. That’s why we created Ecoffee Cup. Light, bright and beautiful to drink from and available in loads of designs across five sizes – with Ecoffee Cup its never been easier to choose to re-use.
Contact info
W1T 3LP, London, United Kingdom
- hello@ecoffeecup.com
- ecoffeecup.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Purchased a lucky dip and was thrilled…
Purchased a lucky dip and was thrilled with the cup I received. The service was speedy and efficient.
January 29, 2026
Unprompted review
Reply from Ecoffee Cup
Thank you for your kind review. We're so happy that you were happy with your Ecoffee Cup and service
Love the 6oz cups
Love the 6oz cups as I always order flat white or cortado. These cute little cups fit perfectly in my handbag and are so easy to use and carry.
January 9, 2026
Unprompted review
Reply from Ecoffee Cup
HI Franziska Thank you for your kind review, it always means a lot to us.
Reply from Ecoffee Cup
Thanks Graham for your very kind review, we appreciate it.
The quality is excellent
The quality is excellent. I adore the mugs with patterns. They're adorable and ideal for serving our hot beverages at church, ensuring they remain safe.
December 28, 2025
Unprompted review
Reply from Ecoffee Cup
HI Lisa Thank you for your kind review, it always means a lot to us.
Reply from Ecoffee Cup
Thanks for your kind review
Ecoffee sent me a black lid and sleeve…
Ecoffee sent me a black lid and sleeve instead of a natural (cream) one so I got in touch. After 4 months I was replied to and I was sent a white one. This is at least an attempt to rectify the issue. I feel churlish not giving them a better review, having liked them so much in the past. But I am still left with a cup which is cream, brown and orange and does not work with either the white or black sleeve. Hey ho! I still like the products this company sells and appreciate the attempt to at least try to send me what I ordered.
November 27, 2025
Reply from Ecoffee Cup
Hi Victoria Sorry we seem to have let you down. We don't actually do a "white" lid and sleeve, but maybe "cream" is not the best description. Also useful for us to understand which Ecoffee Cup you actually have so that we can make some recommendations. Please email us back and we'll see if we can fix the issue...
Fab cups
I've just invested in 2 new cups (tempted by black friday) which means I can keep them in various places. Due to my arthritic hands I have trouble with cup/mug handles so these Ecoffee cups are excellent. Also, my drink stays hot for longer due to the lid.
Fab colour choices too.
November 26, 2025
Reply from Ecoffee Cup
We're so happy to hear that you're delighted with your Ecoffee Cup. Thank you for your positive feedback, it means a lot to us!
Always love Ecoffee cups and the great…
Always love Ecoffee cups and the great customer service at all times.
November 26, 2025
Reply from Ecoffee Cup
We're so happy to hear that you're delighted with your Ecoffee Cup. Thank you for your positive feedback, it means a lot to us!
I have been trying to contact you to…
I have been trying to contact you to cancel my order!
I didn't get any reply back?
I never received the item either???
This is scam!!!!
September 27, 2025
Reply from Ecoffee Cup
We're sorry to hear you had a problem contacting us; it is most unusual. We understand that this has now been resolved and refunded.
Great to extend the life of a product…
Great to extend the life of a product by being able to replace a part.
I ordered the wrong part but it was swapped promptly. 🤗
September 4, 2025
An easy purchase …
Website menu and ordering was easy and delivery was quick as promised. Product was as advertised
June 23, 2025
Reply from Ecoffee Cup
Thank you for your kind review. We're glad you had a great experience with Ecoffee Cup.
Reply from Ecoffee Cup
Thank you for your positive feedback!
Reply from Ecoffee Cup
We're happy to hear that you appreciate our plastic-free packaging. Thank you for your positive feedback; it means a lot to us.
Great quality
Great quality. Love the patterned mugs . Cute and perfect for our hot refreshments at church to maintain safety
June 4, 2025
Reply from Ecoffee Cup
We're happy to hear that you're delighted with your Ecoffee Cup. Thank you for your positive feedback; it means a lot to us!
Reply from Ecoffee Cup
We're happy to hear that you're delighted with your Ecoffee Cup. Thank you for your positive feedback; it means a lot to us!
Bought the "lucky dip"!
Bought the "lucky dip".
Delighted with my cup. Quick and efficient service.
May 18, 2025
Reply from Ecoffee Cup
We're happy to hear that you're delighted with your Ecoffee Cup. Thank you for your positive feedback; it means a lot to us!
Positive experience
Excellent customer service as well as a fabulous eco friendly product.
April 9, 2025
Unprompted review
Reply from Ecoffee Cup
Thank you for your positive feedback, it's always great to hear.
I love these cups
I love these cups. Not only are they beautiful they are perfect for travel and home. Customer service is incredible. Highly recommend!!
May 9, 2025
Reply from Ecoffee Cup
We're happy to hear you love your Ecoffee Cup. We appreciate your kind words about our customer service and value your recommendation!
I absolute love my ecoffee cup
I absolute love my ecoffee cup. Every where I use it in Australia someone comments on their amazing artistic design. I also find they are showing no sign of wear and are very nice to drink from. I keep it with me every where I go and am pleased to be doing my bit to avoid unnecessary land fill 🩷
May 13, 2025
Unprompted review
Reply from Ecoffee Cup
We're so happy to hear that you love your Ecoffee Cup! It's always great to hear that the design is being appreciated and that the product is holding up well.
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