I've just invested in 2 new cups (tempted by black friday) which means I can keep them in various places. Due to my arthritic hands I have trouble with cup/mug handles so these Ecoffee cups are exce... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ecoffee sent me a black lid and sleeve instead of a natural (cream) one so I got in touch. After 4 months I was replied to and I was sent a white one. This is at least an attempt to rectify the issue.... See more
Company replied
A stunning product matched with exceptional service!! We are smitten with our branded mugs and proud to hand them out to our agents this year. The concept and packaging promotes our 2023 drive in su... See more
Company replied
I bought a second identical Ecoffee cup to replace one I bought several years ago - after much happy use I lost the little tab on the lid which prevented spills. I emailed customer services & receive... See more
Company replied
Company details
Written by the company
Each year over 300 billion single-use cups are manufactured. Due to their plastic content, 98% will never be recycled. That’s why we created Ecoffee Cup. Light, bright and beautiful to drink from and available in loads of designs across five sizes – with Ecoffee Cup its never been easier to choose to re-use.
Contact info
W1T 3LP, London, United Kingdom
- hello@ecoffeecup.com
- ecoffeecup.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really happy with this purchase
Purchased one of their hot-cold vacuum bottles. It's fantastic. Keeps my water ice-cold all day. Super durable, totally leak-proof, and looks great. Best vacuum bottle I've owned. Delivery was super fast too. Highly recommend!
April 17, 2025
Unprompted review
Reply from Ecoffee Cup
Thank you for your kind words and glowing review! We are thrilled to hear that you are enjoying your new vacuum bottle. We strive to provide our customers with high-quality products that meet their needs, and we are delighted that you are happy with your purchase. We appreciate your feedback and are glad you found our delivery service to be fast and efficient.
Reply from Ecoffee Cup
We're so glad to hear your positive feedback. We appreciate you taking the time to share your experience with us.
Reply from Ecoffee Cup
We're so glad to hear your positive feedback. We appreciate you taking the time to share your experience with us.
Absolutely love my ECoffee Cup
Absolutely love my ECoffee Cup! The collaboration collection with William Morris is a dream come true. The cups are solid, travel so well, and are a standard size for most coffee shops so when I go now I can bring my own!
March 19, 2025
Reply from Ecoffee Cup
Thank you for your kind words! We're thrilled to hear that you're enjoying your Ecoffee Cup. We strive to create products that are both stylish and functional, and it's wonderful to know that you're finding it useful for your daily coffee routine. We appreciate your support and hope you continue to enjoy your Ecoffee Cup for many years to come.
Slow delivery
Slow delivery. Cup stil hasnot been delivered. Birthday gift was because of this not succesful
March 11, 2025
Reply from Ecoffee Cup
We're sorry you had a poor experience with Post NL who explained to us that the address details had been incorrectly entered and caused a delay. But we hope you have now received your product.
The delivery with dpd didn't work
The delivery with dpd didn't work. No one ever showed up on my door, they sent my delivery package to a wrong address instead of using the dropbox near to my location. Then they assured me that they deliver it again but it never happened and went back to you. I've written an email to you but didn't get an answer for 6 days. This was a one-time thing I want my money back
February 22, 2025
Reply from Ecoffee Cup
Hi there. Apologies that DPD Austria did not deliver as expected but you should be aware that this is out of our control. In accordance with our returns/refunds policy we will refund or resend items when we receive them back in our NL distribution centre which has not happened. DPD is worthy of the one star review perhaps?
Amazing customer service
I‘d lost my trusty ecoffee lid and Ali from customer service was so nice to send me a new one.
Sustainability and kindness in one.
And I’m so pleased I can go on using my cup, now it’s as good as new, even though I‘ve been using it for a few years. Thank you!
February 19, 2025
Unprompted review
Reply from Ecoffee Cup
We're glad you can continue using your Ecoffee Cup for years to come.
Disappointing experience…resolution took over a month.
I’m so disappointed with my experience with Ecoffee. I still don’t have the cup that I ordered in December. I’ve tried twice now and each time I received the wrong cup. My order is correct but they obviously have a bug in their system. By the time it’s dispatched, my order number changes and so does the cup I ordered. I’ve emailed many times with varying success. But the last time I spoke with someone they said they would make sure it went through right. But I still had to order myself. And it was wrong. Why couldn’t the person just put through an order for me and follow it through to dispatch. I cannot be bothered to chase it up again. They were very unhelpful generally and it’s nearly February and I’m getting nowhere. It felt like it was my problem and I was being unreasonable to want the cup I ordered. Which is in stock on the website. I got lots of excuses but no real assistance. Ecoffee it shouldn’t be this difficult to buy from you.
Update: 5/2/25 I have now received the cup I ordered in December. Thankfully some kind person put through a manual order to avoid triggering the bug. The cups themselves are great. However I have been thoroughly frustrated by some of the replies I’ve got from the team. It should have been pretty straightforward to resolve. But I am thankful it has now been resolved.
December 15, 2024
Unprompted review
Reply from Ecoffee Cup
We understand your frustration with the recent issues you’ve experienced with your order. We strive to provide a seamless and positive experience for all our customers and it’s clear that we fell short in this instance. We sincerely apologise for the inconvenience and disappointment this has caused. It appears to be a glitch with this product that we need to sort out, in the meantime we will manually send another product to you.
Hi Claire. Just checking that you have now received the correct product? It was a rogue repeat code in our system that has now been rectified. Please accept the two extra products you received as our apology for something that wasn't immediately obvious to solve.
A lid-erally perfect customer service experience
I couldn’t order replacement lids on their EU website, so I reached out to them via Instagram. They responded within hours, gave me an email address to contact and sent me the missing lids in no time. Talk about a lid-erally perfect customer service experience!
January 18, 2025
Unprompted review
Reply from Ecoffee Cup
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide exceptional customer service and are glad that our team was able to assist you promptly.
Very velpful customer service
I had an issue with a cup of this brand, bought through a 3rd party store. Wrote to Ecoffee Cup's customer support and they quickly replaced the product w/o any charges.
January 8, 2025
Reply from Ecoffee Cup
We're so glad to hear that we were able to quickly resolve your issue with your Ecoffee Cup Thanks for your continued support.
Excellent customer service and great…
Excellent customer service and great products.
November 20, 2024
Unprompted review
Reply from Ecoffee Cup
Thank you for your kind words, always great to hear.
Exceptional customer service
Needed a replacement lid (dog ate the original 🙄) and customer service rep Claire helped me purchase a new one without issue. Really helpful and friendly service, straight forward too. Thanks Claire!
November 13, 2024
Unprompted review
Reply from Ecoffee Cup
We're so glad to hear that we were able to help you get a replacement lid. We appreciate you taking the time to share your positive experience with us.
Pretty, easy, eco
They are pretty cups, the band around safe your hand to brand themselves on the hot cup. The colors is not easy to know what it will look like in real life, that's why I bought the black one. I had one from a coffee shop with their logo on it but he brake down when falling (the bottom got a big scratch and didn't survive). Easy to wash and by hand-washing you avoid drips marks on the lid, which is made of a different material.
Just hoping maybe in the future that we can buy a color for the cup and another color or colors for the band around the cup and the lid.
October 28, 2024
Reply from Ecoffee Cup
Thank you for your kind review – and for choosing to re-use
Definitely the best customer service
Definitely the best customer service, just wow.
Very smooth assistance and extremely helpful.
Cups are beautiful.
Thank you!
October 9, 2024
Unprompted review
Reply from Ecoffee Cup
We are so happy to hear you had such a positive experience! We strive to provide excellent customer service and are thrilled that you found our assistance helpful. We are delighted you love the cups. Thank you for your kind words and for choosing us.
Excellent service
Excellent service - I bought a replacement lid and holder and had a few issues but everything was dealt with quickly and professionally.
October 7, 2024
Unprompted review
Reply from Ecoffee Cup
We appreciate you taking the time to share your positive experience. We're glad to hear that you were able to resolve the issues you encountered with the replacement lid and holder quickly and professionally. We strive to provide excellent customer service and are happy to know that we met your expectations.
Reply from Ecoffee Cup
Thank you for taking the time to leave a review. We're glad you received your cup on time and that it met your expectations.
Reply from Ecoffee Cup
We're so glad to hear you're happy with your purchase! We strive to provide high-quality products that will last, and we're thrilled that you're satisfied with your cup and lid. Thank you for your kind words and for sharing your positive experience.
I really like those cups
I really like those cups. I got a second one and might buy more!
September 19, 2024
Reply from Ecoffee Cup
Thank you for your kind words! We're thrilled to hear you love our cups so much. It's wonderful to know you're enjoying them and considering more.
Great Products and Service Above and Beyond
Attractive and well made products and excellent customer service. I lost the sleeve for my cup and they managed to source a replacement to keep it in active service.
September 6, 2024
Unprompted review
Reply from Ecoffee Cup
We appreciate your kind words and are thrilled to hear about your positive experience with our products and customer service. We strive to provide our customers with high-quality products and exceptional support, and it's rewarding to know we met your expectations.
Excellent customer service
Excellent customer service from these guys. A cup of mine developed a crack and customer services were really kind and replaced it without any qualms.
March 1, 2024
Unprompted review
Reply from Ecoffee Cup
We're so glad to hear that you had a positive experience with our customer service team. We strive to provide excellent service to all of our customers, and we're happy to hear that we were able to help you out.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.