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Ecoflow Reviews 16

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TrustScore 2 out of 5

2.2

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2.2

Poor

TrustScore 2 out of 5

16 reviews

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Rated 1 out of 5 stars

Order never delivered – no response from EcoFlow

I placed an order with EcoFlow on January 14, 2026 for an additional battery. The package was marked as delivered, but I never received it.

Since then, I have contacted EcoFlow customer service multiple times by phone and email, but the issue has never been resolved.

On March 17, 2026, I sent a formal Notice of Default requesting either a replacement delivery or a refund within 7 days. EcoFlow confirmed receiving my email but never responded and no solution was provided.

Because of the lack of response, I have now been forced to initiate a payment dispute with my bank (ING) and escalate the matter further.

This situation has now been ongoing for more than two months, which is extremely disappointing for a company of this size.

I hope EcoFlow will finally respond and resolve this matter quickly.

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

I purchased numerous ecoflow systems…

I purchased numerous ecoflow systems that failed upon use. Their customer service is in China and support lags and things dont get resolved. I had to file a claim with my credit card company to get my money back. Horrible company. I waisted thousands of dollars on their junk!

March 15, 2025
Unprompted review
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