ECOFUEL™ Reviews 

96
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, noting how easily items light, burn efficiently, and provide great heat with minimal ash. The delivery service is frequently highlighted for its reliability, speed, and efficiency, with many appreciating the helpful and friendly drivers. Overall service is described as outstanding, with people finding the company a pleasure to deal with from ordering to delivery. However, some people mentioned occasional delivery issues, such as difficulty tracking orders, unclear information about delivery charges, or experiencing very long delivery times.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing the items as excellent,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as fast, efficient, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of... See more

Staff

People report positive experiences with staff, consistently highlighting their efficiency, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I buy the 12 boxes of kiln dried kindling that last us 2 winters. I also bought 1 bag of Waxies fire starters. We can't afford to give up our stove so I appreciate it that Ecofuel provides sustainab... See more

Company replied

Rated 5 out of 5 stars

Delighted I discovered Ecofuel this year. The fuel is excellent quality, I'm amazed how easy it has made lightingand maintaining the fire, even my son can do it now. We are using our wood stove as th... See more

Company replied

Rated 5 out of 5 stars

Not only have I worked for the team at EcoFuel I wouldn’t order my firewood off anybody else. Janis the CEO is an incredible entrepreneur and possibly the best I have ever worked for. The Fuel is se... See more

Company replied

Rated 5 out of 5 stars

Great communication, useful deals on bulk buys, and reliable delivery. I always know exactly when the delivery is going to come, so I can be ready for it. The logs, firelighters, kindling, and briq... See more

Company replied


Company details

  1. Firewood Supplier
  2. Solid Fuel Company

Written by the company

At ECOFUEL™, we specialise in better wood fuels for homes and professional kitchens across Ireland. For more than a decade, we’ve been supplying kiln-dried firewood, wood briquettes, lumpwood charcoal and professional pizza briquettes to customers who value performance, reliability and sustainability. For years, many households and businesses struggled with inconsistent firewood, damp logs, smoky fuels and unreliable deliveries. Fires that should bring warmth and comfort often became frustrating to manage. ECOFUEL™ began with a simple idea: wood fuel should just work properly. Our approach has always been simple: supply properly dried fuels that burn consistently and deliver them with service customers can depend on. From our CityBag® range for everyday home fires to SingleDeck® and DoubleDeck® crates of kiln-dried logs, and our Forno1889® pizza briquettes used by wood-fired pizzerias, every product we supply is designed to burn cleaner, hotter and more predictably. Our delivery service is part of that experience. Through our signature Final 40FT® delivery system, our team brings fuel directly to homes, sheds and kitchens across Ireland, helping customers store their fuel exactly where it’s needed. Every ECOFUEL™ product is sourced from 100% sustainably managed forests and verified by FSC® certification. As proud members of 1% for the Planet, we invest in reforestation and biodiversity projects because protecting the forests behind every fire is part of our responsibility. Many of our customers have been with us for years, trusting ECOFUEL™ to keep their fires burning season after season.


Contact info

4.8

Excellent

TrustScore 5 out of 5

96 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(96)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Always a pleasure to deal with this company. Excellent product and super reliable service.

August 7, 2025
ECOFUEL™ logo

Reply from ECOFUEL™

Hi Gina,

Thank you for your kind words. It’s always a pleasure on our side too. Reliable service and products you can trust are what we’ve built ECOFUEL on, so it means a lot to hear that’s what you’ve experienced every time.

We look forward to keeping your fires burning bright.

The ECOFUEL™ Team

Rated 5 out of 5 stars

Super efficient

Super efficient - quick to answer call and confirm delivery details. And all delievered as requested - as I had specific delivery time line

August 11, 2025
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Reply from ECOFUEL™

Hi Niamh,

Thank you for your recent order and for sharing your experience. Speed, clear communication, and getting the delivery right, especially when there’s a specific timeline, are things we work hard at, so it’s great to hear it landed exactly as planned.

We’re glad the process felt super-efficient from call to delivery, and we look forward to helping you again when the time comes.

The ECOFUEL™ Team

Rated 5 out of 5 stars

Great service as always

Great service as always

August 1, 2025
ECOFUEL™ logo

Reply from ECOFUEL™

Hi Cronan,

Thanks for taking the time to leave a review and for trusting us with your fuel needs over the past year. Serving Ritual Sauna has been an absolute pleasure, and we’re proud to help keep those fires and experiences going strong.

Here’s to many more seasons working together.

Lauren, Edgars & ECOFUEL™ Team

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, less than 48 hours from order to delivery

August 13, 2025
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Reply from ECOFUEL™

Hi Pat,

Thanks for your order and for sharing your experience. We’re glad your Organic Lumpwood Charcoal arrived in under 48 hours. Fast delivery means you can get straight to cooking without the wait.

Enjoy the BBQ ahead.

The ECOFUEL™ Team

Rated 1 out of 5 stars

Dangerous briquettes for open fires

I think these briquettes are very dangerous, they expand whilst in the fire pushing out the whole grate, I have burnt 3 and all 3 did the same, these are very dangerous.

January 10, 2025
Unprompted review
ECOFUEL™ logo

Reply from ECOFUEL™

Hi Andrea,

Thanks for sharing this!

We’ve only just claimed our Trustpilot account, so we’re seeing your review for the first time. You’re right, EcoBriquettes are large and can expand to nearly twice their size as they burn. In small fireplaces, adding a whole briquette at once can cause it to press against the grate, which can be unsafe.

We always recommend breaking them before use in smaller fires to allow room for natural expansion. Your feedback is a good reminder for us to make this clearer to customers.

The ECOFUEL™ Team

Rated 5 out of 5 stars

Very easy to order

Very easy to order. Delivery was so simple. The briquettes make such a lovely fire so easily with almost no ash. Brilliant. I will be buying these again.

December 21, 2024
Unprompted review
ECOFUEL™ logo

Reply from ECOFUEL™

Hi Pat,

We’ve only just claimed our Trustpilot account, so we’re a bit late in saying this, but thank you. Your words sum up exactly what we aim for: fuels that are easy to order, simple to use, and a joy to burn.

EcoBriquettes are designed to give that steady, clean heat with very little ash, so it’s great to hear they’ve done just that for you. We look forward to keeping your fires burning bright again soon.

The ECOFUEL™ Team

Rated 5 out of 5 stars

Flawless service

I’ve used Ecofuel’s service several times now. Just taking a delivery early this morning. In my opinion, almost flawless, so friendly, great product. They said they would deliver 8am when I wasn’t home, with a relatively complicated list of instructions I’d left in terms of placement. 8am on the dot, delivered, perfectly, email confirmation. No hassle, no stress and super friendly when you call them. Highly recommend them.

December 13, 2024
Unprompted review
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Reply from ECOFUEL™

Hi Mark,

We’ve only just claimed our Trustpilot account, so we’re late to reply, but your review made our day. Reliability and friendliness are the heart of what we do, and it’s great to hear that came through in both the product and the delivery.

Hitting 8 am on the dot with your instructions followed to the letter, that’s exactly the kind of service we want every customer to experience. Thanks for trusting us time and again, and for recommending ECOFUEL so warmly.

The ECOFUEL™ Team

Rated 5 out of 5 stars

Fantastic company

Fantastic company! Great service and very courteous. Even changed my delivery at very short notice (few hours) to convenience me. This is my third delivery. Delivery guy Lukasz couldn't be more obliging, trundling 10 bundle boxes up many steps. Communications are excellent every step of the way - emails, texts and calls. They make it so easy.

September 3, 2024
Unprompted review
ECOFUEL™ logo

Reply from ECOFUEL™

Hi Erica,

We’ve only just claimed our Trustpilot account, so this thank-you is a little late, but no less heartfelt. Flexibility, clear communication, and a helping hand (or, in this case, Lukasz’s many trips up the steps!) are exactly the service standards we want every customer to feel.

It means a lot to know this was your third delivery and that we’ve made each one easy from start to finish. We’ll make sure Lukasz hears your kind words.

The ECOFUEL™ Team

Rated 5 out of 5 stars

Great team, product and service.

I got times and dates wrong for a collection at the Dublin Warehouse, but Gennady couldn't have been more helpful or friendly, despite me cutting in on his busy delivery schedule.

June 2, 2023
Unprompted review
ECOFUEL™ logo

Reply from ECOFUEL™

Hi Greg,

We’ve only just claimed our Trustpilot account, so we’re catching up on reviews we wish we’d replied to sooner. Thanks for your patience and your kind words.

Gennady’s the sort of person who’ll always find a way to help, even when schedules are tight, and it’s great to see that came through for you. We’ll be sure to pass your thanks on to him.

The ECOFUEL™ Team

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