eComposite Products Ltd Reviews 909

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the high quality of the products, noting their durability and aesthetic appeal, often preferring them over traditional alternatives. The staff consistently receive praise for being friendly, professional, and incredibly helpful, providing expert advice and excellent service from initial quotes to delivery. Many consumers appreciate the quick and smooth delivery process, with items arriving promptly and well-packaged. However, some customers also noted issues with product quality, specifically mentioning panels warping and bending over time, which made them unstable and unsuitable for long-term use in UK weather conditions. A few other people also felt that there were problems with communication regarding delivery dates, with some items being out of stock or damaged upon arrival, leading to delays and frustration with after-sales service.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, aesthetic appeal, and... See more

Quality

Customers consistently note positive experiences with quality, praising the high-quality and aesthetically... See more

Staff

People report positive experiences with staff, highlighting their friendliness, professionalism, and... See more

Delivery service

Users describe positive interactions with delivery services, often praising prompt delivery and good... See more

Service

Reviewers mention positive feedback about service, with many customers highlighting the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic experience with Georgia. She was friendly, professional, and incredibly helpful throughout the whole process. Any questions I had were answered quickly and clearly, and she went ab... See more

Company replied

Rated 5 out of 5 stars

Lovely to buy from a uk made uk based company, product was delivered super fast and any queries I had were answered with a quick phone call to them.. So nice to have an online purchase backed up by... See more

Company replied

Rated 5 out of 5 stars

Ecomposite were amazing, quick to reply to all my queries. Gave a quote within minutes, which was very competitive. I ordered samples which arrived very quickly and were fantastic quality We took som... See more

Company replied

Rated 5 out of 5 stars

Visited the showroom to view the products and get advice on a new gate and fence panel. Found to have a good range of products on display and the staff extremely helpful and knowledgeable. All my ques... See more

Company replied


Company details

  1. Fence Supply Store
  2. Garden
  3. Garden Furniture Shop
  4. Landscaping Supply Store

Written by the company

eComposite Products have been the longest leading supplier of composite fencing for over 8 years. This still New innovative product which is totally maintenance free and only every needs a quick jet wash now and again comes with the only manufacture backed lifetime warranty. our main objective is composite fencing and screens amongst all our other premium products for around the home and garden that includes fencing, gates and decorative screens, acoustic wall paneling all adding a finishing touch to today's modern indoor & outdoor living space. Our main focus is to look at recycling products in order to keep the planet clean. we have a full warehouse of stock along with two fulfillment companies , one in UK and Ireland to help reduce delivery timescales. we have a 11000 sq ft warehouse and showroom in Aldridge highlighting all our fencing ranges as well as wall paneling, driveway gates and pedestrian gates and our pergolas which can be from stock or made bespoke to any size possible. available from stock on a next day service are all our product samples which are FOC but do carry a small delivery charge. We have a 17 year knowledge based team that can advise you in every single item of technical information you require from advise to technical drawings to video installations. welcome to the world of composite!

Lifetime warranty on all Fencing Boards

Free Shipping on orders over £250

We are the largest stockist of composite fencing in the UK, high stocks for existing concrete posts and we offer a LIFETIME WARRANTY on all our fencing Boards. We offer a range of out door and indoor products such as Pergola's to internal acoustic wall panelling. We stock Driveway gates in full aluminium and composite as well as pedestrian gates in various material and colours to co-inside with all our fencing products. Decorative screens and trellis to compliment our fencing or sold seperately to compliment existing gardes

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

909 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great product Great service

Once again fantastic service, we regularly buy from e composite for our installation design jobs. Quality product which are better than a lot of other companies that we have previously used. Rob and the team are alway happy to help and go above and beyond to make sure everything is right.
Great quality great service.

June 4, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Thank you Paul for your review, we really appreciate the feedback

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. We ordered a pergola from here. They cam out really quick to measure up and as soon as it arrived it was fitted. It’s transformed our garden, so we’ve ordered another!! Faultless and excellent value for money. Highly recommend

April 26, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Thank you Victoria for your second purchase and your kind words. reviews help to give a true impression of a company before committing to a purchase.

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff when ordering. Delivery quicker than expected. Quality of the fence as described.

April 25, 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi,

Thank you for your review!

Rated 5 out of 5 stars

Great customer service and great…

Great customer service and great products. I purchased the fencing and it was easy to put together and looks lovely, very pleased with everything from ordering to being kept informed of delivery. Very pleased. I would order
ecomposite products in the future if needed.

April 16, 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Ronald,

Thank you for your review!

Rated 5 out of 5 stars

Product is as per the description

Product is as per the description, Price is good, Easy to find the product you want and place order on the web and pick up or delivery is very fast and efficient. I recommend this supplier.

April 3, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi,

Thank you for your review!

Rated 5 out of 5 stars

We have had 2 orders from Ecomposite…

We have had 2 orders from Ecomposite products , easy to order online , emailed to let us know when delivery would be , 1 was the next day , brilliant service and friendly delivery drivers , good prices , good quality, will definitely use again and would recommend.

April 18, 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Tom,

Thank you for your review!

Rated 5 out of 5 stars

This firm were a delight to deal with

This firm were a delight to deal with. They stocked a fence panel that I had been unable to source locally and included non-local delivery The phone was answered promptly and my questions were answered accurately. The delivery slot was within a week of my order and was confirmed the same day as the order. The driver arrived on time with the correct items and was both professional and very helpful. The delivery cost was obviously expensive for a single fence panel but I was just glad to get what I needed! It would have been very reasonable if I had been ordering more.

April 17, 2025
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Reply from eComposite Products Ltd

Hi Seb,

Thank you for your review!

Rated 5 out of 5 stars

Customer Service at its best.

I have purchased a composite fence with aluminium rails. Very good and quick responses to email queries. One package arrived damaged and a part had fallen out of the box. Missing part was immediately sent by next day delivery.
After assembly a trellis at top of fence wasn't sitting quite right. I emailed Ecomposite and they are supplying parts FOC to correct the problem.
Their service was excellent.

April 15, 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi,

Thank you for your review!

Rated 5 out of 5 stars

This was my second purchase of from…

This was my second purchase of from Ecomposite products and once again the service was excellent and the quality of the product superb. I really cannot recommend these people highly enough.

April 15, 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Anthony,

Thank you for your review!

Rated 5 out of 5 stars

This company deserves a great review

Very impressed with this company. Went far beyond great customer service with fantastic communication when there was a delay with our original order and they offered a more expensive alternative product at the same price. The composite fencing arrived promptly and we are very pleased with the quality.
I would highly recommend this company. Well done

April 2, 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Ross,

Thank you for your review!

Rated 5 out of 5 stars

I have used Ecomposite products

I have used Ecomposite products . several times now and get the same friendly and professional help every time. Ecomposite Fence has a great inventory on hand so shipping time is minimal, I will continue to use them as long as my customer(s) have a need for their products. I would highly recommend anyone to try Ecomposite products . for any fencing needs!

April 11, 2025
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Reply from eComposite Products Ltd

Hi Walter,

Thank you for your review!

Rated 5 out of 5 stars

Everything was extremely good fast…

Everything was extremely good fast service parts were delivered. Extremely good. I would recommend it to anybody that is looking for fence products.

April 9, 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi James,

Thank you for your review!

Rated 5 out of 5 stars

Highly recommended.

From placing order, communication was first class. Emails and phone calls to clarify minor points. Was struggling to find a company who would deliver to NE Scotland. Not only did they deliver but at no cost to me. Highly recommended for Scottish customers if you're having the same issue. Competitive price. Reserved judgement until fence erected but it's looking great. Good quality materials. Website might've been a wee bit out of date as they no longer do light grey posts, only graphite. Was offered LED lights to compensate but they never arrived. Guess stores never got the message. Nevertheless more than satisfied with eComposites and would highly recommend.

March 27, 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Robin,

Thank you for your review!

We are glad you're happy with our products and service,

I apologise the LEDs were missed from the delivery, they will be delivered by the end of the week for you!

Rated 5 out of 5 stars

Very nice and reliable contact

Very nice and reliable contact! Helped me professionally find the right goods. I would be happy to recommend this company in the future.

April 6, 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Andreas,

Thank you for your review!

Rated 5 out of 5 stars

Samples


The samples arrived within a couple of days and were neatly packaged.

March 31, 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Ann,

Thank you for your review!

Rated 5 out of 5 stars

Good screens

The garden area now looking good love the screens now lit up at night. Screen arrived very quickly and in good condition

March 13, 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Scott,

Thank you for your review!

Rated 2 out of 5 stars

Your chat line is rubbish not like…

Your chat line is rubbish not like other companies

March 10, 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi John,

Thank you for your feedback.

Unfortunately, our online chat on the website is currently not working as it should,
We are doing everything in our power to try and fix it as quickly as possible.

We apologise you weren't able to get into contact with us via the online chat, we have emailed you to see if we can assist with anything further.

Rated 5 out of 5 stars

eComposite Products were easy to deal…

eComposite Products were easy to deal with and helped me with my order. The products arrived promptly, are good quality and look good now that the fence has been erected.

February 28, 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Ian,

Thank you for your review!

Rated 5 out of 5 stars

The order arrived on time and…

The order arrived on time and everything required to complete the job was present and correct. The website is easy to use and you can trust that as long as your measurements are correct, the material will be.

February 28, 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Ray,

Thank you for your review!

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