eComposite Products Ltd Reviews 909

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the high quality of the products, noting their durability and aesthetic appeal, often preferring them over traditional alternatives. The staff consistently receive praise for being friendly, professional, and incredibly helpful, providing expert advice and excellent service from initial quotes to delivery. Many consumers appreciate the quick and smooth delivery process, with items arriving promptly and well-packaged. However, some customers also noted issues with product quality, specifically mentioning panels warping and bending over time, which made them unstable and unsuitable for long-term use in UK weather conditions. A few other people also felt that there were problems with communication regarding delivery dates, with some items being out of stock or damaged upon arrival, leading to delays and frustration with after-sales service.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, aesthetic appeal, and... See more

Quality

Customers consistently note positive experiences with quality, praising the high-quality and aesthetically... See more

Staff

People report positive experiences with staff, highlighting their friendliness, professionalism, and... See more

Delivery service

Users describe positive interactions with delivery services, often praising prompt delivery and good... See more

Service

Reviewers mention positive feedback about service, with many customers highlighting the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic experience with Georgia. She was friendly, professional, and incredibly helpful throughout the whole process. Any questions I had were answered quickly and clearly, and she went ab... See more

Company replied

Rated 5 out of 5 stars

Lovely to buy from a uk made uk based company, product was delivered super fast and any queries I had were answered with a quick phone call to them.. So nice to have an online purchase backed up by... See more

Company replied

Rated 5 out of 5 stars

Ecomposite were amazing, quick to reply to all my queries. Gave a quote within minutes, which was very competitive. I ordered samples which arrived very quickly and were fantastic quality We took som... See more

Company replied

Rated 5 out of 5 stars

Visited the showroom to view the products and get advice on a new gate and fence panel. Found to have a good range of products on display and the staff extremely helpful and knowledgeable. All my ques... See more

Company replied


Company details

  1. Fence Supply Store
  2. Garden
  3. Garden Furniture Shop
  4. Landscaping Supply Store

Written by the company

eComposite Products have been the longest leading supplier of composite fencing for over 8 years. This still New innovative product which is totally maintenance free and only every needs a quick jet wash now and again comes with the only manufacture backed lifetime warranty. our main objective is composite fencing and screens amongst all our other premium products for around the home and garden that includes fencing, gates and decorative screens, acoustic wall paneling all adding a finishing touch to today's modern indoor & outdoor living space. Our main focus is to look at recycling products in order to keep the planet clean. we have a full warehouse of stock along with two fulfillment companies , one in UK and Ireland to help reduce delivery timescales. we have a 11000 sq ft warehouse and showroom in Aldridge highlighting all our fencing ranges as well as wall paneling, driveway gates and pedestrian gates and our pergolas which can be from stock or made bespoke to any size possible. available from stock on a next day service are all our product samples which are FOC but do carry a small delivery charge. We have a 17 year knowledge based team that can advise you in every single item of technical information you require from advise to technical drawings to video installations. welcome to the world of composite!

Lifetime warranty on all Fencing Boards

Free Shipping on orders over £250

We are the largest stockist of composite fencing in the UK, high stocks for existing concrete posts and we offer a LIFETIME WARRANTY on all our fencing Boards. We offer a range of out door and indoor products such as Pergola's to internal acoustic wall panelling. We stock Driveway gates in full aluminium and composite as well as pedestrian gates in various material and colours to co-inside with all our fencing products. Decorative screens and trellis to compliment our fencing or sold seperately to compliment existing gardes

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

909 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent composite screen at a very…

Excellent composite screen at a very reasonable price. I love it now I’ve put it up !
Delivery was bang on schedule and the item was well packaged to protect it in transit.

May 9, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Mr Steve,

Thank you for your review!

Rated 5 out of 5 stars

Delivered quickly

Delivered quickly, perfect for what I want to use them for separating two halves of my garden to create a more private secluded space

February 1, 2025
Unprompted review
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Reply from eComposite Products Ltd

Hi Janice,

Thank you for your review!

Rated 5 out of 5 stars

Composite fencing easy and smart

The composite fencing was very easy to handle and the aluminium posts were simple to get straight and were so much lighter than the concrete ones. Visit the showroom before purchase and got lot of advice. Communication was clear and prompt replies to emails. Final product fitted was far superior to wooden alternatives. And no painting in the future!!

January 20, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Ian,

Thank you for your review!

Rated 5 out of 5 stars

Great fencing

Great fencing - really easy to install (once the fence post holes were dug!) and looks fantastic

April 1, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Ben,

Thank you for your review!

Rated 5 out of 5 stars

Worth every penny!

Really happy with the whole process from my multiple queries to the completed fence. We have had so much positive feedback from neighbours too and it's great just being able to wash it down instead of dreading having to paint it! The quality of the composite panels is great as is the matching gate which finishes it all off, overall we would definitely recommend eComposite and would absolutely use them again.

April 23, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Mrs K Maxwell,

Thank you for your review!

Rated 5 out of 5 stars

Helpful response on phone

Helpful response on phone
Friendly when I asked stupid questions
Delivered when they said they would !!

June 24, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Mr Haywood,

Thank you for your review!

Rated 5 out of 5 stars

Efficient Service

Very efficient service by the team with timely comms.
Multiple orders placed and if there are delays due to shipping we have been offered a discount. Very happy to return

June 20, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Liza,

Thank you for your review!

Rated 5 out of 5 stars

Quality products

All staff @ e composite and online ordering was a breeze
From sending out the sample pack
To the speedy delivery
Everything was as described
So no complaints from us
Rather Happy customers

February 4, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Linda,

Thank you for your review!

Rated 5 out of 5 stars

I found the staff helpful and…

I found the staff helpful and knowledgeable. The after sales was as equally helpful.
The quality of the materials are second to none. Worth every penny. I would definitely use
e-composite again.

June 23, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi,

Thank you for your review!

Rated 5 out of 5 stars

Good customer experience

Very helpful over the phone with advice before we ordered. The whole process was very smooth. Needed to change delivery date and that was easy over the phone and the via email. Also added to the order and that was easily done. Couldn't be more helpful.
Good price as we bought it in the Feb sale. Excellent quality product when it arrived. Very easy to install, took about fours hours to install 17 panels and that included having to trim the bottom board due to the height of the posts we had originally fitted. Looks great.

February 14, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Makhala,

Thank you for your review!

Rated 5 out of 5 stars

Magnificent from start to finish

From the very first engagement and throughout the process they were efficient and professional. Their showroom is very nice and the staff are helpful and knowledgeable. I Purchased composite fencing & an aluminium gate. The price was very good and the quality very high. Both these where easy to install and didn't take too long. I highly recommend eComposite they are magnificent!

February 19, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Peter,

Thank you for your review!

Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish. The composite fencing is the best I've seen and they have a special 'kit' for using there fencing with existing concrete posts. This works wonderfully and makes replacement of existing wooden fencing a breeze.
In addition to the excellent product, the staff are also the best I've encountered for some time. Friendly, professional, knowledgeable and helpful. I had contact with Faye Baggot and Bailey Witcomb and they are both a credit to the company. Takes me back to my youth when companies respected their customers and treated them properly!
I can't speak highly enough of eComposite and will definitely be using them again.

February 1, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi William,

Thank you for your review,

I will pass your kind words onto Faye and Bailey!

Rated 5 out of 5 stars

Excellent comms throughout

Excellent comms throughout, and good quality fence panels. I was a bit put off with composite due to price but never needing to stain again won me over!

April 19, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Terence,

Thank you for your review!

Rated 4 out of 5 stars

Fence looks great

Fence looks great, easy to install and maintenance free.
Had a few issues with damaged items from courier but resolved very quickly.
Great customer service.

January 28, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Adrian,

Thank you for your review!

Rated 5 out of 5 stars

Composite Fencing

We bought the Superior Deluxe Composite fencing and we are very happy with it. It has the same profile on both sides which is why we chose this one. It was easy to install and everyone that has seen it loves it. I would definitely recommend.

April 2, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi,

Thank you for your review!

Rated 5 out of 5 stars

Excellent…

Very easy procedure from start to finish
Very helpful staff when asked a question.
Fencing excellent quality.
Very pleased with it.

March 21, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Dianne,

Thank you for your review!

Rated 5 out of 5 stars

6' composite fence panels

Purchased 13M of composite fence panels from eComposite Products and the order was delivered very quickly and on the day as requested. Everything was well packaged and the delivery driver was very helpful unloading and putting the delivery exactly where I wanted it on my driveway . Posts and planks look very good quality . I am building my fence this weekend so will see how that goes. The instructions look very good and the video tutorial on the website makes it look very easy to assemble .

February 6, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Martin,

Thank you for your review!

Rated 5 out of 5 stars

Highly Recommend this comany

I have ordered from this company on multiple occasions and cannot fault their products.

Their customer service is also second to none and they go above and beyond answering any questions and resolving any issues that may occur.

I highly recommend.

May 6, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Suzanne,

Thank you for your review!

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