eComposite Products Ltd Reviews 909

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the high quality of the products, noting their durability and aesthetic appeal, often preferring them over traditional alternatives. The staff consistently receive praise for being friendly, professional, and incredibly helpful, providing expert advice and excellent service from initial quotes to delivery. Many consumers appreciate the quick and smooth delivery process, with items arriving promptly and well-packaged. However, some customers also noted issues with product quality, specifically mentioning panels warping and bending over time, which made them unstable and unsuitable for long-term use in UK weather conditions. A few other people also felt that there were problems with communication regarding delivery dates, with some items being out of stock or damaged upon arrival, leading to delays and frustration with after-sales service.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, aesthetic appeal, and... See more

Quality

Customers consistently note positive experiences with quality, praising the high-quality and aesthetically... See more

Staff

People report positive experiences with staff, highlighting their friendliness, professionalism, and... See more

Delivery service

Users describe positive interactions with delivery services, often praising prompt delivery and good... See more

Service

Reviewers mention positive feedback about service, with many customers highlighting the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic experience with Georgia. She was friendly, professional, and incredibly helpful throughout the whole process. Any questions I had were answered quickly and clearly, and she went ab... See more

Company replied

Rated 5 out of 5 stars

Lovely to buy from a uk made uk based company, product was delivered super fast and any queries I had were answered with a quick phone call to them.. So nice to have an online purchase backed up by... See more

Company replied

Rated 5 out of 5 stars

Ecomposite were amazing, quick to reply to all my queries. Gave a quote within minutes, which was very competitive. I ordered samples which arrived very quickly and were fantastic quality We took som... See more

Company replied

Rated 5 out of 5 stars

Visited the showroom to view the products and get advice on a new gate and fence panel. Found to have a good range of products on display and the staff extremely helpful and knowledgeable. All my ques... See more

Company replied


Company details

  1. Fence Supply Store
  2. Garden
  3. Garden Furniture Shop
  4. Landscaping Supply Store

Written by the company

eComposite Products have been the longest leading supplier of composite fencing for over 8 years. This still New innovative product which is totally maintenance free and only every needs a quick jet wash now and again comes with the only manufacture backed lifetime warranty. our main objective is composite fencing and screens amongst all our other premium products for around the home and garden that includes fencing, gates and decorative screens, acoustic wall paneling all adding a finishing touch to today's modern indoor & outdoor living space. Our main focus is to look at recycling products in order to keep the planet clean. we have a full warehouse of stock along with two fulfillment companies , one in UK and Ireland to help reduce delivery timescales. we have a 11000 sq ft warehouse and showroom in Aldridge highlighting all our fencing ranges as well as wall paneling, driveway gates and pedestrian gates and our pergolas which can be from stock or made bespoke to any size possible. available from stock on a next day service are all our product samples which are FOC but do carry a small delivery charge. We have a 17 year knowledge based team that can advise you in every single item of technical information you require from advise to technical drawings to video installations. welcome to the world of composite!

Lifetime warranty on all Fencing Boards

Free Shipping on orders over £250

We are the largest stockist of composite fencing in the UK, high stocks for existing concrete posts and we offer a LIFETIME WARRANTY on all our fencing Boards. We offer a range of out door and indoor products such as Pergola's to internal acoustic wall panelling. We stock Driveway gates in full aluminium and composite as well as pedestrian gates in various material and colours to co-inside with all our fencing products. Decorative screens and trellis to compliment our fencing or sold seperately to compliment existing gardes

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

909 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(909)

147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pedestrian gate and fence panel

Visited the showroom to view the products and get advice on a new gate and fence panel. Found to have a good range of products on display and the staff extremely helpful and knowledgeable. All my questions answered and nothing was too much trouble. My visit was followed up with photos of similar installations and sample products. Given a lot of confidence in the company and will be ordering from them.

November 17, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Glad you liked it Geoff

Rated 5 out of 5 stars

Good quality samples well packaged

Good quality samples well packaged. When the courier lost the origial parcel, a quick replacement was sent out. Will order soon. Thank you.

November 21, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Thank you David

Rated 5 out of 5 stars

I requested a colour sample kit

I requested a colour sample kit, the website made this very easy to do. Kits arrived within the timescale promised.
I will be showing these to a customer and hope to place an order very soon. So far I couldn’t fault the service. I had a couple of questions so phoned the number provided and the service was brilliant. Highly recommend

November 20, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Thank you Simon, looking forward to helping you with an order

Rated 5 out of 5 stars

Great Company!

Excellent Company to deal with.
Really good product.

October 15, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Thank you John, appreciate you 5* review

Rated 5 out of 5 stars

Great Service

Great service from date the order was placed to completion.

November 19, 2024
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

kind words James thank you

Rated 5 out of 5 stars

Great company

Great company. Good communication and value for money. Products look great. Would recommend highly

October 31, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Janice thank you for the review we appreciate it

Rated 3 out of 5 stars

Chaotic customer service

November 3, 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Julia, sorry you had an issue with customer service could you email us with what it was you had an issue with and we will see how we can change this for you

Rated 5 out of 5 stars

Side gate

Excellent product. Instructions clear and comprehensive.

November 12, 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

thank you for your review

Rated 5 out of 5 stars

Reliable suppliers for your fence

Rob and his team are brilliant. From helping us select the right products, providing the initial quotes, timely delivery - everything was delivered as promised. Fully recommend them👍🏽

November 4, 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Dinesh, so glad you are happy with the fencing and thank you for the 5* review

Rated 5 out of 5 stars

Karl was very helpful patient and…

Karl was very helpful patient and informative. Helped us with questions and queries. Prompt delivery and high quality good easy to assembled. Instructions very easy to follow. Would recommend

November 3, 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi David thank you for your review, very kind of you to praise Karl.

Rated 5 out of 5 stars

Fantastic product and fantastic people…

Fantastic product and fantastic people to deal with. Very good communication and nothing is too much trouble. Really friendly. Cant speak highly enough of this firm, will definitely be using them again

November 6, 2025
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Lee glad you had a good experience and thank you for the 5* review

Rated 4 out of 5 stars

Product and quality is fab

Product and quality is fab, very happy with this, it’s just we were a little disappointed with the time we had to wait for the delivery. Not all the parts were available so had to wait nearly 3 weeks for delivery. Good communication though from Faye in customer service.

November 5, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi Vicki, sorry about the wait as a company still growing massively year after year we do occasionally run out of some items but hopefully not for too long. thank you for the review was still very kind

Rated 5 out of 5 stars

Lovely to buy from a uk made uk based…

Lovely to buy from a uk made uk based company, product was delivered super fast and any queries I had were answered with a quick phone call to them..
So nice to have an online purchase backed up by really people you can talk to with any questions and queries you have, as opposed to email & online contact only after purchase..
Also a great price compared to my local trade centre places 👍👍

October 1, 2025
Unprompted review
eComposite Products Ltd logo

Reply from eComposite Products Ltd

Hi MAria, thank you for the kind words and the review

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