Eco Pet Parcel Reviews 414

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting them as amazing, healthy, and of great quality, with a wide variety of options for pets. Many people appreciate the quick delivery and the excellent service, often mentioning the personalized notes included with their orders. The ordering process is described as easy and straightforward, contributing to a positive overall experience. However, some customers noted that items were sometimes loose in the parcel, making it difficult to count or share purchases, especially when ordering with others due to postage costs.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the excellent products and... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the products as first-class,... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting the speed and... See more

Order

Users describe positive interactions with order, finding the process easy and quick from selection to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just what animal lovers needed. Breath of fresh air Love that it’s a family business who obviously research thoroughly to give healthy, novelty items for not just cats and dogs, but horses and ea... See more

Rated 5 out of 5 stars

Ordered two gingerbread men toys from Eco Pet Parcel. Price of the items was very competitive and dispatched very quickly. Items packaged really well and a lovely personalised note was included. The g... See more

Rated 5 out of 5 stars

We’ve bought a couple of the toys and they are amazing. My 8 week old lab puppy LOVES them. They are a great substitute for human hands, feet and any other part of a person our dog would prefer to che... See more

Rated 5 out of 5 stars

My pugs love their treaty boxes from Eco Pet Parcel. They always arrive super quickly and have the loveliest handwritten messages inside from Lydia! There’s an extensive selection of goodies to choos... See more


Company details

  1. Pet Store

Written by the company

Pet parcels for the eco-conscious owner. All of our products are carefully chosen with your pet and the environment in mind.


Contact info

4.9

Excellent

TrustScore 5 out of 5

414 reviews

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Rated 4 out of 5 stars

Very good

Only dropped a star as despatch info is vague. No tracking number. Other than that brilliant service and products. My 2 dogs love them.

October 10, 2022
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Reply from Eco Pet Parcel

Hi Linda,

Thank you for your feedback.

We have now added a new feature to our website which will automatically send tracking details via email to customers as soon as their parcel is dispatched.

We're glad Poppy and Pickles loved their treats.

Rated 5 out of 5 stars

Yummy treats

Although I had an issue with my delivery it was dealt with very efficiently. Lovely products which Dylan loves so they must be yummy, he gets very excited when I open the box.

September 23, 2022
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Reply from Eco Pet Parcel

Aww, I'm glad to hear Dylan is excited for his treats 🐶❤️ Thank you for your lovely review 🥰

Rated 5 out of 5 stars

Molly

Molly Loves her chews. They last a long time compared to other brands.

September 30, 2022
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Reply from Eco Pet Parcel

Thank you for your lovely review 🥰

Rated 5 out of 5 stars

Ordered some treats for my 3 fur…

Ordered some treats for my 3 fur babies. They all loved them & happily munched them all. My only complaint is that they were smaller than I thought they would be. Other then that will definitely order again 😊

September 7, 2022
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Reply from Eco Pet Parcel

Thank you for your review 😊 I'm glad your fur babies loved the treats 🐶🐶🐶❤️ All of our products have sizes in their descriptions, but if you would like some real life photos next to ordinary objects, please let us know as we know it can sometimes be hard to shop online 👍

Rated 5 out of 5 stars

Great

Very happy doggies

June 9, 2022
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Reply from Eco Pet Parcel

Thank you for your review 😊🐶❤️

Rated 5 out of 5 stars

Quick and efficient service with a…

Quick and efficient service with a lovely note for my dog x

May 19, 2022
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Reply from Eco Pet Parcel

I very much enjoy making sure every dog has a personalised message, I rely on their paw-rents to read it to them 😂

Rated 5 out of 5 stars

Excellent service

Excellent service
Fast delivery
My puppies love everything

May 4, 2022
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Reply from Eco Pet Parcel

Thank you for spending time reviewing us 😊❤️

Rated 5 out of 5 stars

My dog loves these and I love that they…

My dog loves these and I love that they aren't messy or greasy to handle and have good ingredients. The parcel arrived promptly and was nicely packaged in carboard and paper.

April 23, 2022
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Reply from Eco Pet Parcel

I'm glad you and your furbaby both love our products 😊❤️ Our packaging is chosen for it's eco-friendly qualities 💚

Rated 5 out of 5 stars

First time order and loved it!

First time order. Beautifully packaged, and addressed personally to the pets the items were for.A very personal touch inside the box with the treats, a little gift card to the pets. Lovely natural treats, which the dogs wanted there and then. Will order again. Great gift idea too for something different.

March 30, 2022
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Reply from Eco Pet Parcel

Thank you for your lovely review! It helps other paw-stomers find us 😊❤️🐾

Rated 5 out of 5 stars

My puppy loves his orders always lovely…

My puppy loves his orders always lovely packed and nice little note in there too fast delivery also wouldn’t order from anywhere else

March 29, 2022
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Reply from Eco Pet Parcel

Thank you for your review 😊 I love writing the personalised notes ❤️🐾

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, packaged well and with some thought. Treat are great quality and reasonable size.
I tried this company as an alternative to another mainstream company for veggie chews, works out a little bit more expensive but that is for postage and I do get a few more, even though they are smaller. Plus supporting an independent business.

March 25, 2022
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Reply from Eco Pet Parcel

Thank you for your review and support 😊👍 I also like to support independent businesses ❤️

Rated 5 out of 5 stars

My dog can’t get enough of his new toy

I’m writing this review now because my dog has just been upstairs looking for his new favourite toy! He absolutely loves it! Plus it’s standing up really well to being chewed and played with everyday. I will definitely be buying from Eco Pets again. 😊

March 5, 2022
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Reply from Eco Pet Parcel

Thank you for your review! I'm so glad we were able to supply a toy which has become the favourite. And that the toy is standing up to all the abuse being the favourite means it will get! 🐶❤️

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