The process online was easy and the website informative. The option to pick delivery was awesome, EXCEPT that didn't mean anything. I selected the 10-2pm window and rearranged work to be here. The... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We bought the Zen bed base, and the frame itself is really nice. It's solid, well made, and great quality once it is assembled. Unfortunately, our experience with the response rate from custome... See more
Company replied
The sofa itself is quite firm, which may suit some people. However, there is still a very strong chemical smell even after 1 week, making it uncomfortable to sleep on as a sofa bed. The throw cus... See more
Company replied
We bought an Ecosa mattress and their Zen bed. The mattress arrived before the bed did as the bed wasn't in stock, which didn't worry us unduly but might have been a problem for others. The mattress... See more
Company replied
Company details
Written by the company
Helping you to live well slept. At Ecosa, we believe good sleep is the foundation of a great life. So, since 2015, we’ve been creating thoughtful products to transform yours. Enabling you to do more, dream more and be more – while treading lightly on the planet. With head offices in Melbourne, Hong Kong and Japan, Ecosa is now available online in five countries. Through our charity partnerships, we're focused on giving back and doing good. We source the wood for our bed bases from sustainable plantations, donate all returns to charity, and sponsor homeless initiatives to ensure everyone has the same chance at a great night's sleep.
Contact info
Australia
- ecosa.com.au
2.9
Average
395 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery driver was helpful
Thanks to Ecosa and Sam delivery— everything was delivered on time and in perfect order. I received my order within 24 hours and was kept updated throughout the whole delivery. Great work
March 19, 2026
Unprompted review
Reply from Ecosa
Hello Sim,
Thank you for sharing your experience! We’re really glad everything arrived promptly and in perfect condition, and that you felt well informed throughout the delivery process.
We’ll be sure to pass your kind words on to the team as well. It truly means a lot. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind Regards,
Rochelle
Senior Customer Support
Brilliant (& speedy!) service
Honestly I can hardly fathom that a new bed and mattress arrived at my doorstep less than 24 hours after I placed the order. Thank you so much!!
March 19, 2026
Unprompted review
Reply from Ecosa
Hello Kristy,
That’s amazing to hear, thank you for sharing! We’re really glad everything arrived so quickly and smoothly for you. We hope you’re already enjoying your new bed and mattress, and that it brings you many comfortable nights ahead.
If there’s anything else you need, feel free to reach out anytime.
Kind Regards,
Rochelle
Senior Customer Support
Uncomfortable and impossible return process
The mattress was incredibly uncomfortable. When I asked to swap it to the softer version they said this would not come with the same comfort guarantee, and that if I ever order another mattress it won't either.
So I organised a return, and the return process was harrowing. They refuse to contact you via email, making it near impossible to organise the collection unless you don't have a job. Then they essentially make you stay home on an entire weekday (again, what am I meant to do if I have a job?) to wait for their mattress collection, for which they refuse to specify a time, only say they will give you a 4 hour window on the morning if you call them and wait on hold.
Then they tell you they will call you 30 minutes before, but at the last minute this was then not a possibility anymore, leaving me to have to sit at home waiting with no ETA.
I do not recommend this company in the slightest
March 5, 2026
Unprompted review
Reply from Ecosa
Hi Maya,
Thank you for sharing your experience. We sincerely apologise for the frustration and inconvenience you’ve encountered during the return process.
For clarity, our return policy allows for 1 to 2 mattresses to be returned, and this applies only when arranged with the initial request. We understand your concerns and would like to better understand your situation so we can make things right.
We’ve submitted a request for your order details via Trustpilot so that we can investigate further and determine how we can best assist you. Your feedback is very important, and we want to ensure your concerns are properly addressed.
We look forward to hearing back from you.
Kind Regards,
Rochelle
Senior Customer Support
Excellent product and customer service!
I love my bed from Ecosa, the support team is very helpful, professional, and respectful! Best delivery experience!
March 19, 2026
Unprompted review
Reply from Ecosa
Hi Rodney,
Thank you for sharing your experience! We’re thrilled to hear that you love your bed and that our support team was able to provide helpful, professional, and respectful assistance. It’s wonderful to know that your delivery experience was smooth and enjoyable, and we truly appreciate your feedback.
If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
Great, quick and easy, good communication
Great quick and easy good communication
March 18, 2026
Unprompted review
Reply from Ecosa
Hello Charly,
Thank you for your feedback! We’re glad to hear that your experience was quick and easy, and that our communication met your expectations. It’s wonderful to know that the process was smooth and straightforward for you.
If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
Ecosa Breeze Storage Bed & Pure Mattress
Spent 2.5k in the last month. Puchased the Ecosa Breeze Storage Bed and the Pure Mattress. Whilst the Mattress has been amazing. The breeze storage bed has been really disappointing. 2 of the draws have fallen apart. This is after putting them together correctly and treating them with care. I have sent photos of the draws and it does seem tedious to get actionable quick replies that puts my mind at rest. I searched long and hard before committing to a bed frame - i needed storage and the draws looked perfect. Really hoping they provide a solution and provide new draws. As the screws are no long tenable to sustain the draw. it also has me worried about the longevity of the product. Please see pics. Also, has me wondering what their warranty and response would be if issues were to arise with the mattress. However, the mattress has been wonderful thus far.
February 28, 2026
Unprompted review
Reply from Ecosa
Hi Nicole,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the issues you’ve encountered with your Breeze Storage Bed. We completely understand how disappointing this must be.
We do appreciate your kind words about the Pure Mattress, we’re so glad to hear that it has been working well for you. Please rest assured that our Pure Mattress comes with a 15-year warranty.
That said, we sincerely apologise for the inconvenience caused by the drawers. This is certainly not the experience we want for our customers, and we understand your concerns regarding durability and longevity.
We’ve submitted a request for your order details via Trustpilot so we can investigate this further and determine the best possible solution for you. Your feedback is very important to us, and we want to ensure this is resolved properly.
Thank you again for bringing this to our attention. We truly appreciate your patience and look forward to hearing back from you.
Kind regards,
Rochelle
Senior Customer Support
Best Company Ever!!!
Best Company Ever!!!! Ordered the mattress at 9pm Thursday night, delivered to my door Friday 2:30pm. Fantastic!!!! Best communication from start to finish from a company in Australia I have ever had. Well done Ecosa and Moving with Sam.... Thank you
March 13, 2026
Unprompted review
Reply from Ecosa
Hi Joel,
Thank you for sharing your feedback with us.
We’re thrilled to hear that your mattress arrived so quickly and that you had such a smooth experience with us from start to finish.
It really makes our day to know that our communication and delivery made such a positive impact
Thank you again for taking the time to share your experience, we truly appreciate it!
Happy snoozing,
Ecosa Dream Team
I didn’t receive my delivery
I didn’t receive my delivery. It was delivered to the incorrect address and I ended up having to schlepp three massive parcels back to my house because they couldn’t be bothered to deliver to the correct address. Phone number for delivery when unanswered as it was after hours on a Friday and it was an all round bad experience. It’s not that hard to read a correct address on the label. I will update further after I try and put the bed together. Horrible so far
March 13, 2026
Unprompted review
Reply from Ecosa
Hi Muckann,
Thank you for taking the time to share your experience with us.
We’re really sorry to hear about the delivery issues you faced and completely understand how disappointing it must have been to have your order sent to the wrong address and then have to manage the parcels yourself.
This is certainly not the experience we want for our customers, and we truly apologise for the inconvenience and stress caused. Your feedback is very valuable.
We hope the assembly goes smoothly once you get everything together, and we appreciate your patience as you work through this. If you need any assistance or support during setup, please don’t hesitate to reach out, we’re here to help.
Kind regards,
Ecosa Dream Team
Great Sofa bed.
The delivery driver kept me informed re arrival and arrived spot on time, the sofa bed is lovely, very happy with my purchase from Ecosa, would definitely recommend.
March 10, 2026
Unprompted review
Reply from Ecosa
Hi Diane,
Thank you for sharing your experience! We’re thrilled to hear that the delivery went smoothly and that the driver kept you informed along the way.
We’re also delighted to know that you’re enjoying your new sofa bed and that it’s met your expectations. Your recommendation means a lot to us!
Thanks again for taking the time to let us know, and we hope you continue to enjoy many comfortable moments with your Ecosa sofa bed.
Happy snoozing,
Ecosa Dream Team
Exceptional delivery from /Ecosa and MWS
Exceptional delivery from
Ecosa via MWS COURIERS.. continual updates well before - and the day of delivery I knew exactly where they were.so impressed and the office people were just fabulous! Thankyou!🙏
March 6, 2026
Unprompted review
Reply from Ecosa
Hi Debby,
Thank you so much for sharing your experience with us! We’re thrilled to hear that the delivery went smoothly and that the continual updates helped you know exactly where your order was.
Thanks again for taking the time to let us know, and we hope you enjoy your new Ecosa products!
Happy snoozing,
Allyson
Senior Customer Support
An excellent mattress
I had no problem with delivery at all. The mattress was delivered to the door even though they could not provide a delivery time,just the day. We were lucky to get it in the morning. The service with pickup of the old mattress was also easy and on the date we selected.
The mattress is wonderful for me and has helped with my back pain which I had for the last months. It almost disappeared. The feeling to sink into the plush version is so good. You can also change to medium or medium plush easily and the cover of the top of the mattress can be unzipped and washed. I got a free waterproof cover, too.I can highly recommend this company.
February 27, 2026
Unprompted review
Reply from Ecosa
Hello Eva,
We’re so glad to hear that your Ecosa Mattress has made such a positive difference for you. It’s wonderful that the delivery and old mattress pickup went smoothly, and even better to hear that your back pain has improved so much.
Knowing that you’re enjoying the plush feel, the adjustable layers, and the washable cover and that the waterproof cover added extra convenience, makes us really happy. Thank you for recommending us, and we’re thrilled that your experience with both the mattress and our service has been so positive.
If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
Great product good service
Prompt ordering and delivery and updated all along the way so no one can be confused as to when and what date your item is delivered. The delivery persons were a credit to the company, very professional even asking where abouts would I like the order placed e.g. in specific location not just inside the front door, very nicely done. I would recommend Ecosa for it's affordable products and the quick delivery.
March 4, 2026
Unprompted review
Reply from Ecosa
Hi Mary,
Thank you for your feedback!
We’re delighted to hear that the ordering and delivery process was straightforward and kept you well informed throughout. It’s also great to know that our delivery team went the extra mile to ensure your order was placed exactly where you wanted and handled everything professionally. We truly appreciate your kind words and are glad our products and services have met your expectations.
If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
I brought a Haven Bed frame & the ecosa…
I brought a Haven Bed frame & the ecosa mattress. Would not recommend either the mattress has indents after not even 2 months of 15mm according to ecosa it's not a manufacturing fault unless it is 20mm, I've been emailing them and it's not as easy as they say with the 100 day trial period. The frame also makes noise every time you move which wakes you up it's that noisy. DO NOT BUY all these influences must be getting them for free to be advertising ecosa like they are. It's not even worth it if it was free. Very disappointing customer service & product.
December 25, 2025
Unprompted review
Reply from Ecosa
Hello Shannel,
Thank you for taking the time to share your experience. We completely understand your frustration and are truly sorry for the disappointment you’ve encountered. This is absolutely not the experience we want for any of our customers, especially when comfort and reliability are so important.
We hear your concerns about both the mattress and bed frame, as well as the difficulties you’ve faced with the process. Your feedback about product performance and customer service is very important to us, and we want to make sure it’s addressed properly.
We’ve submitted a request for your order details via Trustpilot so that we can investigate further and see how we can best assist you. Please know that we take these matters seriously and are committed to finding a solution that works for you.
We look forward to your response and the opportunity to make this right.
Kind regards,
Rochelle
Senior Customer Support
Subpar experience
Delivery window was changed without me agreeing to it and had to stop mid meeting to get to this. Also very strong smell
February 27, 2026
Unprompted review
Reply from Ecosa
Hello Fernanda,
Thank you for sharing your experience.
We’re really sorry for the inconvenience caused by the unexpected change to your delivery window. We completely understand how frustrating it must have been to have to leave a meeting to receive your order, and we truly appreciate your patience. We’ve submitted a request for your order details via Trustpilot so we can look into this further and share your feedback with our courier.
As for the strong smell, this is quite normal for new items and usually fades after being aired out for a little while. Leaving it in a well-ventilated space should help it settle more quickly. We completely understand that it can be off-putting at first, and we appreciate you giving it a little time.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Kind Regards,
Rochelle
Senior Customer Support
I’ve ordered a number of things from…
I’ve ordered a number of things from you and you always deliver, promptly, professionally, politely when ordering, changing things, asking questions and actual delivery. Great work.
February 27, 2026
Unprompted review
Reply from Ecosa
Hello Anita,
Thanks for taking the time to share this!
It means a lot that you’ve come back to us more than once and that each experience has felt smooth and supportive for you. From ordering to delivery, that’s exactly the kind of experience we hope to create.
We truly appreciate your trust in us and look forward to helping you again whenever you need us.
Happy snoozing,
Allyson
Senior Customer Support
The delivery was promptly made…
The delivery was promptly made according to what was promised. Thank you.
February 24, 2026
Unprompted review
Reply from Ecosa
Hello Hendri,
Thank you for your feedback. We’re happy to hear your delivery arrived promptly as promised and appreciate you taking the time to let us know.
If there’s anything else we can assist you with in the meantime, please feel free to let us know.
Happy Snoozing,
Carl
Senior Customer Support
Reply from Ecosa
Hello Kim,
Thank you so much for your kind words! We’re delighted to hear you’re happy with the quality and that delivery went smoothly.
We truly appreciate you taking the time to share your experience. It means a lot to us!
If there’s anything else we can assist you with in the meantime, please feel free to let us know.
Happy snoozing,
Carl
Senior Customer Support
Great delivery
Great delivery. On time as scheduled and delivered inside. Lovely team members.
February 18, 2026
Unprompted review
Reply from Ecosa
Hello Joanna,
Thank you for sharing this! We’re so pleased to hear your delivery arrived right on schedule and that the team took great care bringing it inside.
We’ll be sure to pass your lovely feedback on to them. It means a lot to know they made a positive impression!
Feel free to let us know if you have any concerns.
Happy snoozing,
Carl
Senior Customer Support
The delivery people very super professional
The delivery people were perfect. Great communication and fast service. Very nice guys too! Helped me with the 5 large boxes all the way up to my apartment. Could not rate them higher.
February 16, 2026
Unprompted review
Reply from Ecosa
Hello Karl,
Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that our delivery team provided great communication, fast service, and such a positive experience overall.
It’s especially lovely to know they went the extra mile to help carry the five large boxes up to your apartment. We’ll be sure to pass on your kind words to the team. They’ll really appreciate it.
Thanks again for taking the time to share your experience. We hope you’re loving your new purchase! If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Meysi
Senior Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.