The process online was easy and the website informative. The option to pick delivery was awesome, EXCEPT that didn't mean anything. I selected the 10-2pm window and rearranged work to be here. The... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We bought the Zen bed base, and the frame itself is really nice. It's solid, well made, and great quality once it is assembled. Unfortunately, our experience with the response rate from custome... See more
Company replied
The sofa itself is quite firm, which may suit some people. However, there is still a very strong chemical smell even after 1 week, making it uncomfortable to sleep on as a sofa bed. The throw cus... See more
Company replied
We bought an Ecosa mattress and their Zen bed. The mattress arrived before the bed did as the bed wasn't in stock, which didn't worry us unduly but might have been a problem for others. The mattress... See more
Company replied
Company details
Written by the company
Helping you to live well slept. At Ecosa, we believe good sleep is the foundation of a great life. So, since 2015, we’ve been creating thoughtful products to transform yours. Enabling you to do more, dream more and be more – while treading lightly on the planet. With head offices in Melbourne, Hong Kong and Japan, Ecosa is now available online in five countries. Through our charity partnerships, we're focused on giving back and doing good. We source the wood for our bed bases from sustainable plantations, donate all returns to charity, and sponsor homeless initiatives to ensure everyone has the same chance at a great night's sleep.
Contact info
Australia
- ecosa.com.au
2.9
Average
395 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy ordering system and super fast…
Easy ordering system and super fast delivery. Plus delivery man was amazing!!
April 8, 2026
Unprompted review
Reply from Ecosa
Hi Sal,
Thanks for sharing your experience! We’re so glad the ordering process was simple and that your delivery arrived quickly. It’s great to hear that our delivery team made such a positive impression too.
Let us know if there is anything else!
Happy Snoozing,
Del
Senior Customer Support
I received my order within 20 hrs of…
I received my order within 20 hrs of ordering. Very impressed. Thank you
April 8, 2026
Unprompted review
Reply from Ecosa
Hi Lillian,
Thanks for sharing your experience! We’re thrilled to hear your order arrived so quickly and that it made a positive impression. We hope you’re enjoying it and that it makes things a little cozier for you.
Let us know if there is anything else!
Happy Snoozing,
Del
Senior Customer Support
Ecosa Rise bed - I love it
Absolutely love the new Ecosa Rise bed. I put it together really easily & it looks amazing
Very sturdy & no creaking
The Ash timber looks & feels simply divine.
April 7, 2026
Unprompted review
Reply from Ecosa
Hi Leah,
It’s great to hear that your Rise bed frame went together without any hassle and that it’s working perfectly for you. The Ash timber adds such a classy touch, and we’re glad you love it!
Let us know if there is anything else!
Happy Snoozing,
Del
Senior Customer Support
Bought a few furnitures frpm ecosa
Bought a few furnitures frpm ecosa. Good quality, fast and reliable services
April 7, 2026
Unprompted review
Reply from Ecosa
Hi Toby,
Thanks for your feedback! We’re really glad to hear that you’re happy with the quality of your furniture and that everything arrived quickly and smoothly. It’s great to know our service made things easy for you.
Let us know if there is anything else!
Happy Snoozing,
Del
Senior Customer Support
Great delivery and customer service
Great delivery and customer service. 10/10
April 7, 2026
Unprompted review
Reply from Ecosa
Hi Daniela,
We really appreciate your feedback! It’s great to hear that the delivery and our customer support made your experience a positive one.
Let us know if there is anything else!
Happy Snoozing,
Del
Senior Customer Support
If only they had contacted us about the…
If only they had contacted us about the delay. Because it was a Saturday delivery, I paid extra and waited during the allocated time of 9am–1pm, but the truck didn’t arrive until after 3pm. It would have been nice to receive even a single text message letting us know they’d be coming after 3.
March 28, 2026
Unprompted review
Reply from Ecosa
Hello MT,
Thank you for sharing your experience, and we sincerely apologise for the delay and lack of communication. We completely understand how disappointing it must have been to wait during the allocated delivery window, especially after paying extra for a Saturday delivery.
We’ll be passing your feedback on to the team to ensure better communication and a smoother experience for our customers in the future.
If there’s anything we can do to make your experience better, please don’t hesitate to let us know.
Kind regards,
Rochelle
Senior Customer Support
Deliver the wrong order
Deliver the wrong order
Someone else name on it and wrong size
Very disappointed 😞
April 2, 2026
Unprompted review
Reply from Ecosa
Hi Najatt,
Thank you for your feedback.
We’re very sorry to hear about the mix-up with your order. We completely understand how disappointing it must be to receive the wrong item, especially with someone else’s name and the wrong size.
Thank you for bringing this to our attention, we’ll be passing your feedback on to the team to make sure this doesn’t happen again. For further assistance and to get this resolved as quickly as possible, please feel free to reach out to us via live chat or email on our website.
We truly appreciate your patience and understanding, and we’re here to help make this right.
Kind Regards,
Allyson
Senior Customer Support
Exceptional communication and delivery driver!
The constant communication of delivery along with the live truck location AND a 20ish minute heads up warning were all awesome.
The delivery driver for our mattress was on his 17th and final one, but was so bright and happy it was as if he had just started his day! Honestly, such a nice dude, and deserves this feedback and some recognition sent back to him.
April 2, 2026
Unprompted review
Reply from Ecosa
Hello DM,
Thank you for sharing this wonderful feedback. It is truly great to hear that the delivery updates, live tracking, and advanced notice made the experience smooth and reassuring for you.
We also really appreciate you taking the time to highlight the driver’s positive attitude and dedication, especially after such a long day. That kind of effort makes a meaningful difference, and your kind words will certainly be passed along to the delivery team so he receives the recognition he deserves.
If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
Reply from Ecosa
Hi Chris,
Thank you for the feedback! We’re really happy to hear you’re loving it and that it’s been such a great experience for you.
It means a lot that you’re already thinking about getting a second one. We truly appreciate your support and look forward to helping you again when you’re ready!
We’re here to help if you need any additional support.
Happy Snoozing,
Rochelle
Senior Customer Support
Purchasing was easy.
Purchasing was easy.
Quick delivery.
Excellent value.
What more can you ask for!
March 31, 2026
Unprompted review
Reply from Ecosa
Hello Luke,
Thanks for the feedback! We truly appreciate you taking the time to share your experience. It’s great to know everything went smoothly and that you’re happy with the value you received.
We hope you continue enjoying your new setup and that it brings you plenty of comfort ahead. Your support really means a lot to us!
If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
Very simple ordering and paying…
Very simple ordering and paying process. Delivery was on time with an call received from the driver when he was 30 minutes away. Driver was cheery and carried the box on to the desired room.
Unboxing and placement a simple process... Now just to sleep
March 30, 2026
Unprompted review
Reply from Ecosa
Hi Guy,
Thanks for sharing your experience with us! We really appreciate you taking the time to leave such thoughtful feedback. It’s wonderful to hear everything went smoothly from ordering to delivery, and that our driver made the experience even better.
We hope unboxing was just the start of a great experience, and that you have a really comfortable and restful first night’s sleep!
If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
Quick delivery
March 30, 2026
Unprompted review
Reply from Ecosa
Hi Neelima,
Thanks for your feedback! We really appreciate you taking the time to share your experience. We’re thrilled the delivery was quick, and we hope you’re loving your new setup.
If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
Got message for delivery should be…
Got message for delivery should be Arriving 11am to 2pm and receiving the mattress at 5.30pm.Great service.Not able to contact customer care
March 28, 2026
Unprompted review
Reply from Ecosa
Hi there,
Thank you for reaching out and sharing your feedback regarding your recent mattress delivery.
I am truly sorry for the significant delay in your delivery. We understand that your mattress arrived at 5:30 PM, well outside the 11:00 AM to 2:00 PM window you were provided. I sincerely apologize for the disruption this caused to your day.
Regarding the difficulty reaching our Customer Care team, we have been experiencing a high volume of inquiries recently. However, please know that this is not an excuse, and we are working to ensure our team is more accessible to our customers.
I have made sure to share your experience with our logistics and support management teams so we can address these delays and improve our communication moving forward.
We truly appreciate your patience and for bringing these points to our attention.
Kind Regards,
Allyson
Senior Customer Support
Delivery
Delivery arrived as informed.
Had the ability to see how/where the delivery was in transit.
Gentlemen were polite and helpful
March 25, 2026
Unprompted review
Reply from Ecosa
Hello Tess,
Thank you for taking the time to share your experience. It is wonderful to hear that the delivery updates were helpful and that everything arrived as expected. We are also pleased to know that the delivery team was polite and supportive throughout the process.
Your feedback is sincerely appreciated and means a great deal to us. If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
Good experience so far.
Goods delivered by a great guy who was very helpful.
Now remains to be seen how the bed goes once we set it up this weekend. Based on my friends comments, it will be a worthwhile investment.
March 24, 2026
Unprompted review
Reply from Ecosa
Hi Wayde,
Thank you for sharing your feedback. We’re very pleased to hear that the delivery went well and that the team member provided helpful support during the process.
We hope the setup this weekend goes smoothly and that the bed lives up to your expectations, especially with the positive recommendations you’ve received.
If there’s anything else we can assist you with, please feel free to let us know.
Happy Snoozing,
Rochelle
Senior Customer Support
Great delivery team
March 24, 2026
Unprompted review
Reply from Ecosa
Hi Peggy,
Thank you for your feedback. We’re glad to hear that you had a great experience with the delivery team and that everything went smoothly.
If there’s anything else you need, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
Don't let the shiny marketing fool you
Don't let the shiny marketing fool you. Ecosa spends a fortune giving free beds to influencers to push their products, but the reality for paying customers is a complete nightmare.
I purchased a bed base that arrived completely faulty. I am perfectly capable of assembling furniture, but you cannot "assemble" a defective product. Instead of fixing their mistake, Ecosa has spent a week making me jump through hoops.
The Reality of Buying from Ecosa:
Influencer Hype vs. Reality: They have plenty of beds to give away for "reviews," but they won't even send a functional replacement to a paying customer.
Time-Wasting "Troubleshooting": After a week of back-and-forth, I spent 10 minutes on the phone only to be told I need to film "troubleshooting" videos—instructions they didn't even bother to send after the call, This would be the third time I would have to send them a video.
Storage Nightmare: I have a job and a young son to care for; I shouldn't have to act as a part-time product tester or provide free warehouse space. These massive boxes are taking up a significant portion of my small home, and Ecosa has no urgency to collect them.
No Accountability: They have refused to refund me and haven't sent a replacement.
Don't be a fool. Save your money and your sanity. If you get a defective product like I did, you’ll be left chasing them for weeks while your house is filled with their faulty inventory. Shop elsewhere.
Trust me as someone in New Zealand they bombard you with marketing and great deals this has been a nightmare.
March 23, 2026
Unprompted review
Reply from Ecosa
Hi Jordan,
Thank you for sharing your experience. We are truly sorry for the frustration, stress, and inconvenience this situation has caused you. This is absolutely not the experience we want for our customers, and we completely understand how upsetting it must be to deal with a faulty product while trying to manage your home and family.
We hear you and appreciate the time and effort you’ve already put into resolving this, and we want to make things right. We’ve submitted a request for your order details via Trustpilot so that we can investigate this matter thoroughly and see how we can best assist you. Your feedback is extremely important to us, and we want to ensure your concerns are addressed properly.
Thank you again for sharing your experience, and we truly hope to restore your confidence in our service.
Kind regards,
Rochelle
Senior Customer Support
Couch is gorgeous
Couch is gorgeous, but the real highlight of this experience was the friendly, helpful delivery men who got the couch into my apartment and set up in minutes! So so happy with the whole experience
March 20, 2026
Unprompted review
Reply from Ecosa
Hi Neeva,
Thank you for sharing your experience!
We’re thrilled to hear that you love your couch and that the delivery team made the whole process smooth and enjoyable.
It’s always wonderful to know that our team could make a positive difference, we’ll be sure to pass on your kind words.
We hope you enjoy many comfy moments on your new couch! If you need anything else, don’t hesitate to reach out.
Happy snoozing,
Allyson
Senior Customer Support
What an excellent product and service!
What an excellent product! The Sierra storage bedframe in Evergreen is stunning and functional. And the TrueFirm mattress is exactly what my body has been needing!
Delivery was prompt, great communication, quick and friendly premium service: unboxing, assembly, and clean up done so well and so much faster than if I did it.
Thanks so much Ecosa.
March 20, 2026
Unprompted review
Reply from Ecosa
Hi Lyn,
Thank you for taking the time to share your experience!
We’re thrilled to hear that you’re loving your Sierra Storage Bedframe in Evergreen and your TrueFirm mattress, it’s great to know they’re giving your body the support you need.
We’re also so glad that our delivery team could make the setup quick, smooth, and hassle-free. Your kind words mean a lot, and we’ll be sure to pass them on to the team.
Enjoy many restful nights ahead, and thank you again for choosing Ecosa!
Happy snoozing,
Allyson
Senior Customer Support
Great service
Great service, excellent product and obliging staff⭐️⭐️⭐️⭐️⭐️
March 19, 2026
Unprompted review
Reply from Ecosa
Hello Julie,
Thank you for your kind feedback, it truly means a lot to us. We’re so pleased to hear that you’re happy with the product and that our team was able to provide helpful and accommodating service throughout your experience.
Your support is genuinely appreciated, and we’ll be sure to share your message with the team. If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.