The process online was easy and the website informative. The option to pick delivery was awesome, EXCEPT that didn't mean anything. I selected the 10-2pm window and rearranged work to be here. The... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We bought the Zen bed base, and the frame itself is really nice. It's solid, well made, and great quality once it is assembled. Unfortunately, our experience with the response rate from custome... See more
Company replied
The sofa itself is quite firm, which may suit some people. However, there is still a very strong chemical smell even after 1 week, making it uncomfortable to sleep on as a sofa bed. The throw cus... See more
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We bought an Ecosa mattress and their Zen bed. The mattress arrived before the bed did as the bed wasn't in stock, which didn't worry us unduly but might have been a problem for others. The mattress... See more
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Company details
Written by the company
Helping you to live well slept. At Ecosa, we believe good sleep is the foundation of a great life. So, since 2015, we’ve been creating thoughtful products to transform yours. Enabling you to do more, dream more and be more – while treading lightly on the planet. With head offices in Melbourne, Hong Kong and Japan, Ecosa is now available online in five countries. Through our charity partnerships, we're focused on giving back and doing good. We source the wood for our bed bases from sustainable plantations, donate all returns to charity, and sponsor homeless initiatives to ensure everyone has the same chance at a great night's sleep.
Contact info
Australia
- ecosa.com.au
2.9
Average
395 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Very sturdy product and packaged well
Very sturdy product and packaged well. Great delivery service.
April 21, 2026
Unprompted review
Reply from Ecosa
Hi Joseph,
We really appreciate you sharing this. It’s great to hear everything arrived in good condition and that you’re happy with both the product quality and delivery experience.
If there’s anything else we can help with, feel free to reach out anytime!
Happy Snoozing,
Del
Senior Customer Support
The delivery guys were great!
The delivery guys were great — quick and friendly! Delivered right to my door in my apartment on the 5th floor.
April 21, 2026
Unprompted review
Reply from Ecosa
Hello Jonagrey,
Thank you for sharing your feedback. We’re very glad to hear that your delivery experience was smooth and that the team provided helpful and efficient service, ensuring your order reached your apartment without any issues. We’ll be sure to pass your kind words along to our delivery partners.
We truly appreciate you taking the time to let us know about your experience. Please don’t hesitate to reach out if we can be of further assistance.
Happy Snoozing,
Rochelle
Senior Customer Support
Online Awesome - Delivery disappointing
The process online was easy and the website informative. The option to pick delivery was awesome, EXCEPT that didn't mean anything. I selected the 10-2pm window and rearranged work to be here. The delivery arrived at 5.45pm. No updates and took me making phone calls and chase ups to find anything out.
April 20, 2026
Unprompted review
Reply from Ecosa
Hi Julie,
Thank you for taking the time to share your experience. We’re glad to hear the online process and website were easy to use, but we’re really sorry about the delivery delay and the inconvenience this caused, especially after you planned your day around the selected time window.
We’d still like to look into this for you. We’ll send a request shortly for a few details so we can pull up your order and check what happened on our end.
If there’s anything else we can help with, just let us know.
Kind regards,
Del
Senior Customer Support
Very happy customer
Excellent delivery time-received it the next day after ordering. Clear communication from start to finish. Driver was just lovely and a late delivery to make sure I received it as promised. Tables are beautiful and fantastic quality
April 20, 2026
Unprompted review
Reply from Ecosa
Hello Samantha,
Thank you for taking the time to share your experience. We’re delighted to hear that your order arrived promptly and that communication throughout the process kept you well informed. It’s also wonderful to know the delivery support went the extra mile to ensure everything reached you as expected, and that you’re pleased with the appearance and craftsmanship of your tables.
If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
Wrong addresss no notification.bad bad
Wrong addresss no notification.
April 20, 2026
Unprompted review
Reply from Ecosa
Hi Monica,
Thank you for bringing this to our attention, and we’re sorry to hear about this experience. We understand how disappointing it can be when a delivery does not arrive as expected, especially without prior notification. Please be assured that we take this matter seriously.
We have submitted a request for your order details via Trustpilot so that we can investigate this further and determine how we can best assist you. Your feedback is very important to us, and we want to ensure your concerns are properly addressed.
We look forward to hearing back from you.
Kind Regards,
Rochelle
Senior Customer Support
Hopeless
Hopeless. Never, ever buy from Ecosa.
I purchased an Ecosa pure mattress and breeze storage bed (over 2K). They use a third party (Moving with Sam) for their deliveries and assembly.
On day of delivery, moving with Sam messages to say they’ll arrive at 9.15, despite Ecosa’s stated delivery window starting at 10am. I tell them there is no one at the house till 10am. They move the window to 4pm.
Moving with Sam arrives at 4.30pm, with the employee searching around the truck for my things. He brings them inside and says he’s leaving. I tell him I’ve paid for assembly. Moving with Sam calls and says they didn’t record assembly and they can’t do it today (despite it still being business hours).
I hire another person that night (at my expense) to do the assembly. They unpack and assemble all the pieces and realise they didn’t pack the bed head. I now don’t have a bed for the next few days.
This is a terrible company. Their website makes out that they are customer focused, but there is no accountability.
Never, ever buy from Ecosa.
April 17, 2026
Unprompted review
Reply from Ecosa
Hi Brodie,
Thank you for sharing your experience, and we sincerely apologise for the difficulties you encountered.
This is certainly not the level of service we aim to provide, and we understand how frustrating and disappointing it must have been to experience delays, changes to the delivery schedule, issues with assembly, and a missing component. We also recognise the inconvenience and added expense of having to arrange assembly yourself, as well as the disruption caused by not having a complete bed.
We have submitted a request for your order details via Trustpilot so that we can investigate this matter thoroughly and determine how we can best assist you. Your feedback is very important to us, and we want to ensure your concerns are properly addressed.
We look forward to hearing back from you.
Kind Regards,
Rochelle
Senior Customer Support
BUYER BEWARE
BUYER BEWARE - Customer service is shocking. I purchased a new bed, mattress, bedside tables and Bed linen.
A chat support advised I would be receiving the bed and linen at the same time. As it was a larger bed I needed the linen to use it.
The day of delivery for the bed I was advised the linen wasn't arriving for another few days. I was told the information provided was incorrect by the chat agent. I then requested a refund as I had to go buy bed linen instead.
The bed then arrived with one truck driver, and I had to assist in getting everything out. Once we finished unblocking. The bed had missing parts. They provided us with 2 bed heads and no side pieces and boards.
I contacted support and was told on the phone that the missing parts have been organised for re-delivery the following day.
I have just contacted support again, they have advised it wont be coming today as the missing parts order is still pending.
I have been lied to by multiple staff. taken time off work and organise others to be home for the deliveries.
I am still without the missing peices and the refund for the items cancelled is yet to be processed.
I strongly advise anyone from purchasing products from this company as they don't care.
April 16, 2026
Unprompted review
Reply from Ecosa
Hello Zaine,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
We hear your concerns and completely understand where you're coming from. We recognise how frustrating it must have been to receive incorrect information about your delivery, encounter missing parts, and experience delays with both replacements and your refund. We also understand the inconvenience caused by having to take time off work and arrange for others to be available, only for expectations not to be met.
We have submitted a request for your order details via Trustpilot so that we can investigate this further and determine how we can best assist you. Your feedback is very important to us, and we want to make sure your concerns are properly addressed.
We look forward to hearing back from you.
Kind Regards,
Rochelle
Senior Customer Support
Fantastic mattress
Fantastic mattress, great deal, easy order, clearly understandable description and delivery tracking was sublime
April 15, 2026
Unprompted review
Reply from Ecosa
Hi Ryan,
Thank you for taking the time to share your experience. We're glad everything from the order process to delivery tracking went smoothly and was easy to follow. It's great to hear you’re enjoying the mattress as well.
If there’s anything else we can help with, feel free to reach out anytime!
Happy Snoozing,
Del
Senior Customer Support
Oh my days this is exactly the mattress…
Oh my days this is exactly the mattress I have been looking for and I’m so glad I found it but even better at an affordable price .. thank you so much
Today will be my first nights sleep on it & I am looking forward to it
April 14, 2026
Unprompted review
Reply from Ecosa
Hi Losalini,
Thank you for taking the time to share this. It’s great to hear you’ve found the mattress you were after and that it’s a good match for you. Hope you have a really good first night’s sleep on it.
If anything comes up, we’re here to help!
Happy Snoozing,
Del
Senior Customer Support
Nimble sofa
Quick and easy to order online. Delivered next business day. Friendly delivery guys who delivered my Nimble sofa with care.
Whoever invented the Nimble sofa is a genius. So easy for a small person like me to put together. Packaging materials were just right, not excessive. Well done Ecosa
April 9, 2026
Unprompted review
Reply from Ecosa
Hello Cristina,
Thank you for sharing your experience with us! We truly appreciate you taking the time to leave such thoughtful feedback.
It’s wonderful to hear that everything went smoothly from ordering through to delivery, and that the setup felt simple and manageable. We’re also glad the care taken during delivery and the packaging met your expectations.
Your kind words mean a lot to our team, and we’ll be sure to pass your feedback along. We hope you continue enjoying your Nimble sofa for many comfortable moments ahead. If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
Wonderful company top quality furniture…
Wonderful company top quality furniture quick delivery would not hesitate to recommend and already have thank you Ecosa
April 13, 2026
Unprompted review
Reply from Ecosa
Hi there,
Thank you for your kind words and for taking the time to share your experience with us!
We’re delighted to hear that you’re happy with the quality of your furniture and the delivery experience. It also means a lot to know that you’ve already recommended us to others, that kind of support really means a lot to us.
Should you have any further concerns, we’d be glad to assist.
Happy Snoozing,
Rochelle
Senior Customer Support
A cleaning cloth like no other
Absolutely love these clothes, never thought it would be so easy to clean mirrors, windows, tiles just with water.
April 13, 2026
Unprompted review
Reply from Ecosa
Hi Anne,
We truly appreciate you taking the time to share this! It’s so good to hear that the clothes have made cleaning easier and more convenient for you. Getting those results with just water really makes everyday tasks that bit simpler.
If there’s anything else you’d like to ask or need support with, just send us a message anytime. We’re always happy to assist!
Happy Snoozing,
Del
Senior Customer Support
Would never use this company again
Would never use this company again. When we purchased mattress we were told to pick a delivery date. Delivery never arrived on the day and we were then told it can take 3-10 business days! Why wasn’t this mentioned to us in store and why ask us to pick a date.
We have been told our delivery which is with Allied Express has been coming on another 2 occasions and it hasn’t turned up. Despite confirmation by the courier and Ecosa, so I have to ask who is telling lies. We are getting on in years and are now trying to sleep on chairs because we have no mattress, the old one was taken away the day the new one should have arrived.
Never will I recommend either Ecosa or Allied Express to anyone.
April 9, 2026
Unprompted review
Reply from Ecosa
Hi Jane,
We’re really sorry to hear about your experience and the frustration this has caused. We understand how difficult it must be, especially with the delays and uncertainty around your delivery.
We’d like to step in and help get this sorted. We’ve already requested your order details via Trustpilot so we can look into everything thoroughly on our end.
Please be assured this is important to us, and we’re doing everything we can to help resolve it as soon as possible.
We appreciate you giving us the opportunity to make this right.
We look forward to hearing from you.
Kind regards,
Del
Senior Customer Support
Delivered in time and very professional
Delivered in time and very professional
April 10, 2026
Unprompted review
Reply from Ecosa
Hi N,
Thank you for your kind feedback!
We’re really glad to hear that your delivery arrived on time and that you had a professional experience with us.
We truly appreciate you taking the time to share this, and we hope you’re enjoying your purchase.
Happy Snoozing,
Allyson
Senior Customer Support
Reply from Ecosa
Hi Manly,
Thank you for your kind words! We're really glad to hear you had a positive experience with our team and found the service friendly. We truly appreciate you taking the time to share your feedback, it means a lot to us!
Please don’t hesitate to reach out if we can be of further assistance.
Happy Snoozing,
Rochelle
Senior Customer Support
Not delivered in time allocated on…
Not delivered in time allocated on Website at time or ordering. Called 3 times to follow up and nothing was followed up. Said an email had been sent when it hadn’t. No one really cared, don’t offer a 4 hour window for deliver before purchase if cant fulfill. This was the reason I chose this company. Failed to deliver the service offered pre purchase. Be wary
April 9, 2026
Unprompted review
Reply from Ecosa
Hi Hannah,
We’re truly sorry to hear about your experience with the delayed delivery and the lack of proper follow-up. We understand how disappointing this must have been, especially when the delivery window was a key factor in your decision.
This is not the level of service we aim to provide, and we will be raising this with both our team and our courier partner. We appreciate you taking the time to share this feedback, and we’re genuinely sorry for the inconvenience caused.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Kind Regards,
Rochelle
Senior Customer Support
Very nice boy and helpful with good…
Very nice boy and helpful with good manners.
April 9, 2026
Unprompted review
Reply from Ecosa
Hi Carmen,
Thank you for sharing your feedback! We’re really glad to hear you had a good experience and felt well looked after by the team. We’ll be sure to share this with them.
Let us know if there is anything else!
Happy Snoozing,
Del
Senior Customer Support
Great quality and service!
April 8, 2026
Unprompted review
Reply from Ecosa
Hi Sylvia,
Thanks for sharing your feedback! We’re glad you’re happy with the quality and service.
Let us know if there’s anything else you need!
Happy Snoozing,
Del
Senior Customer Support
intuitive assembly and customer friendly experience
Incredibly prompt delivery and communications. I was able to assemble the entire bed base without using the instructions it was so intuitive. Love that I’ll only be waiting a few hours for the mattress to inflate rather than 24-48 like other mattresses.
April 8, 2026
Unprompted review
Reply from Ecosa
Hi Jen,
Thanks for the wonderful feedback! We really appreciate you taking the time to share your experience. It’s great to hear the delivery and updates were smooth, and that setting up the bed base was so straightforward.
We hope you’re enjoying your new setup and settling in for many comfortable nights ahead!
If there’s anything else we can do for you, please feel free to reach out.
Happy Snoozing,
Rochelle
Senior Customer Support
Great awesome company and great with…
Great awesome company and great with the trails this is our second mattress and love the next day delivery for the metro areas! Can't wait to unbox our new mattress and just got it delivered!
April 8, 2026
Unprompted review
Reply from Ecosa
Hi Geoffrey,
Thank you for sharing your experience! It’s great to hear that your second mattress has arrived, and that the delivery was quick and smooth. Enjoy unboxing your new mattress and settling in for some amazing nights of sleep.
Let us know if there is anything else!
Happy Snoozing,
Del
Senior Customer Support
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