I had a very bad experience with ECO Supplements. I placed an order over 15 days ago and still have not received any shipping confirmation or tracking number. I sent them an email over 4 day... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Experience in working with this company was a pleasure. The store has a wide variety of needed supplements and prices are pretty comfortable. I made a mistake in the shipping address, and I solved t... See more
I accidently made a double order and paid both. The support group is professional, kind, calming and really fast with answers (thank you Carolina!). I bet the whole team's great! With this kind of att... See more
I have generally been satisfied, which is why I ordered twice from ECO supplements. They are honest, price-competitive, to-the-point and efficient, even though the first time there is a tiny delay. Th... See more
Company details
Written by the company
We love natural supplements! Explore our range of 4500 natural, organic and clean supplements. We always offer free shipping on all orders over 100€. EcoSupplements is run by a family owned & eco-friendly company. All our deliveries are eco-friendly and 100% climate neutral, good right?
Contact info
14 Antim I Street, 1303, Sofia, Bulgaria
- support@ecosupplements.eu
- ecosupplements.eu
4.1
Great
536 reviews
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Okay Company
I've always gotten my deliveries on time and if I've ever had a question, they've been very responsive.
They offer coupon codes but they're pretty useless since you have to order more to meet the 100 free shipment. No money saved that way.
July 5, 2022
Unprompted review
I got 2 different melatonin products…
I got 2 different melatonin products 3mg. They make absolutely no difference for me.
June 26, 2022
Unprompted review
The product is fine
The product is fine, it's working as it should. Shipping pretty fast too. I'm happy with buying from your company.
June 23, 2022
Unprompted review
The item arrived on date
The item arrived on date. The expiration date is 1 year from now.
June 6, 2022
Unprompted review
good product range.
May 30, 2022
Unprompted review
Everything was great
Everything was great - fast delivery, content, expiry date, so I am very content.
May 9, 2022
Unprompted review
Totally recommend
Always happy with the service, parcel came in less then a week, good packages, very recommend, ordering from this website second time, great selection of food supplements
Thank you
May 7, 2022
Unprompted review
Great service. Ph water drops
Great service.
Enjoying using ph drops in water.
Thank you.
April 27, 2022
Unprompted review
Thank you for the fast delivery of the…
Thank you for the fast delivery of the order.
The products arrived in good condition.
April 27, 2022
Unprompted review
You send me an email to rate your…
You send me an email to rate your product when I still don't have the product 21 days after my order..
April 22, 2022
Unprompted review
Reply from Eco Supplements Ltd
Hi, As you live on a island in Greece where UPS in Poland can not ship directly to, we need to re-route the package via Sweden causing a longer delivery time.
https://ecosupplements.eu/shipping-returns/
However this delivery has taken longer then normal, we apologzie for that. It looks like the package has arrive in Greece, so it should arrive to you shortly.
You can track the parcel here:
https://parcelsapp.com/en/tracking/LY009149083SE
Once again we apologize for the delay with your delivery.
Best regards
Ecosupplements.eu
Support
Mikael
Great service
April 15, 2022
Unprompted review
Product arrived within a week of making…
Product arrived within a week of making my order. Good customer service and that’s were able to answer questions I had within a day!
March 29, 2022
Unprompted review
So happy that I can get it delivered to…
So happy that I can get it delivered to my country. But fast shipping, I have been taking hemp oil capsules for awhile. They give me energy during the day I take two tabs first thing in the morning take 3 if you had a bad night's sleep they will make you feel relaxed as well as focusing your mind. I give one capsules a day to my dogs very good for there skin and joints. Everyone should try hemp seed oil and they well see the benitfit there selfs.
March 24, 2022
Unprompted review
It’s a good supplement
February 19, 2022
Unprompted review
Terrible service!
Terrible service! I ordered my purchase 3 days ago and it is still not sent! Though in official site is written that purchases which are ordered until 3:00 p.m. send at the same day. I ordered at 8:00 a.m. and...nothing!
Customer service ignores me!
Eco supplements, send my goods or return me my money!
February 2, 2022
Unprompted review
Reply from Eco Supplements Ltd
Hi, Unforutatley UPS Poland could not ship directly to, so we need to re-route the package causing a few days longer delivery time.
https://ecosupplements.eu/shipping-returns/
However the package is expected be shipped tomorrow, you will get an email with tracking.
We apologize for the delay with your package.
If there is anything we can do to compensate you and make you feel better about your experience, please contact us at support@ecosupplements.eu
Best regards
Ecosupplements.eu
Customer support
Mikael
very good :) good prices and fast…
very good :) good prices and fast delivery
February 1, 2022
Unprompted review
Excelent and professional experience.
January 19, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.